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https://www.duolingo.com/Awesome737

Do Duolingo admins and moderators look at the discussions often?

I'm wondering this because lately on Duolingo there has been a lot of issues that people have had, particularly with strengthening skills. I know admins and moderators create discussions fairly frequently, but do they look over them to see what problems we have? Because a lot of people (including myself) are getting frustrated, making discussions about their issues, a lot of people agree the problem needs to be fixed, and then nothing happens. I know admins and moderators are busy trying to keep this site going and give us the best experience as possible, but can you make it better by trying to find time to solve some of our problems? Thanks for all you do Duolingo. Admins and moderators let's make Duolingo even better!

1 year ago

11 Comments


https://www.duolingo.com/vivisaurus
vivisaurus
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Hi Awesome737/Link! We certainly do try our best to keep up with the forum messages and everyone's needs and requests. As you can imagine, with millions of users come a lot of requests, and it is difficult to respond to the majority of specific messages. The English speaking forum (or Duolingo forums in general) is not the only way we get contacted... we monitor various social media channels, as well as a number of email accounts that receive different types of messages. I am sorry that the lack of individual responses makes you and other community members feel like you're not being heard, but I'd like you to know that our staff is definitely paying attention and does spend time here (and in other forums and channels) and share messages we spot with appropriate teams and often this has lead to changes, innovations, and—importantly—bug fixes. In short, we read way more than we write (as I am sure is the case for a lot of people here now). However, we do want to know your thoughts on new and old features, and get inspired by your experiences, ideas, and materials. Moderators from this and other language forums also share the concerns that they come across with staff, and we deeply appreciate all their contributions to us and to you. Although my response is not "solving" what you are asking for, I hope it helps clarify a little.

1 year ago

https://www.duolingo.com/Awesome737

Ok thanks for your hard work.

1 year ago

https://www.duolingo.com/Nooki90
Nooki90
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Well, since troll posts are getting deleted very quickly, someone is definitely watching over the forums. By the lack of communication however, no one can be sure how serious they take our problems and wishes.

1 year ago

https://www.duolingo.com/NoNoEsImposible

> someone is definitely watching over the forums.

Multiple forum moderators are indeed monitoring the forums. Occasionally you will see a moderator comment on a post. (I am not trying to advertise my discussion, I'm trying to give you an example of a mod commenting in the forums.)

> troll posts are getting deleted very quickly

Lots of these are removed by moderators, but a post is no longer shown in the Discussion tab once it gets five or more downvotes. So if five people recognize something as spam, it's only accessible with the notification bell.

> By the lack of communication however, no one can be sure how serious they take our problems and wishes.

According to what I've heard, administrators rarely view the forums. They've got more important work to do. They will use the forum to put out official announcements.

1 year ago

https://www.duolingo.com/Zerr_
Zerr_
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Moderators? Yes.

Admins? Not so much. They sometimes do, but I see about one admin post per as much as a week. Duolingo has communication problems.

1 year ago

https://www.duolingo.com/Luis
LuisPlus
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We definitely look at the forum!

--Luis (CEO)

1 year ago

https://www.duolingo.com/Talca
Talca
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Luis, please bring back the streams.

1 year ago

https://www.duolingo.com/PotatoSanta
PotatoSanta
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Please don't forget about web and adult users

1 year ago

https://www.duolingo.com/elvper
elvperPlus
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Posting =/= looking at or reading.

I actually think they read the forums quite a lot, based on the way they've responded to certain threads.

While I wouldn't call Duolingo's communication optimal, it's not an easy task. They could communicate on changes / new features they're developing but that would mainly result in disappointment and potential protest against a change before people have tried it (something I've been guilty of too). Next to that, you'd be surprised how easy it is to lose lots of time after communicating (= time not spent developing) as it makes you "committed" to the discussion, making it hard to not continue reading. With an added downside that communicating about certain things you're working on can be very demotivating when it gets a bad reception, getting demotivated on something that isn't finished yet obviously is a bad thing (it's likely to results in a decreased production speed and lower quality). Hence why "behind the scenes" previews of most companies tend to be about things that are likely to be well received (unless they actively want feedback). And many more (potential) reasons. Thus even-though communication might not be ideal, it's pretty much a guarantee that there are some good reasons behind it. It's ok to dislike the (lack of) communication, but it's also a good idea to relativize it a bit.

1 year ago

https://www.duolingo.com/Alternia
Alternia
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The admins don't really frequent the discussion forum much anymore. Back when I joined a few years ago and there was far less posts (and next to no spam posts), if a post made it to the popular section and it interested an admin, they'd comment on it. This was also back before stickied posts were a thing.

1 year ago

https://www.duolingo.com/Deo.
Deo.
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I'd say mostly moderators come here frequently since I haven't seen a spam post in a week now. Not sure about admins.

1 year ago