Please HELP this is not my user.

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I have tried to logged in to my account. Nayeli436666 but I do not know the password. when trying to reset my password with my google+ account or my facebook account or my e mail, (I have tried with all of this) a new account is made and my old one with the progress is lost.
I originally signed with my tablet. but since I also logged out from it, I am unable to access my account. please help. My husband and I are sharing progress,

Please help

Hace 1 año

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