https://www.duolingo.com/peebee66

Lost 219 day streak and had streak freeze!

Yesterday, I was out of phone reception area all day so couldn't log in to do my regular practice until late at night.

So, when I finally got to a place with wifi and logged in, I found to my dismay that my 219 day streak had ended - along with a recent 'Double or Nothing' purchase that I had made. I know that my Streak Freeze was enabled (showed on both Phone & website) as I was surprised when the phones app changed from Lingots to "Gems" so checked what was available.

Why/how did I lose my streak if I had a streak freeze in place???? Very disappointed!

June 9, 2017

7 Comments


https://www.duolingo.com/vivisaurus

Hi! In these cases, what usually happens is that the streak freeze was used some other time without you noticing. But we can look into that for you! Did you submit a bug report? Please explain in detail what happened!

June 9, 2017

https://www.duolingo.com/JasonWaterfalls

Oh no! Something went awry with Vivian's link. Please submit a report here so we can take a look! https://support.duolingo.com/hc/en-us/requests/new

June 10, 2017

https://www.duolingo.com/peebee66

Many thanks! If you can look into it that would be fantastic - submitting bug report now.

June 14, 2017

https://www.duolingo.com/peebee66

Thanks! Submitting report now!

June 14, 2017

https://www.duolingo.com/JATaylor

So sorry to hear that I only have a 96 day streak but I'm working on it I hope I don't lose mine. Are you going to start again on your street or just forget it.

June 9, 2017

https://www.duolingo.com/peebee66

This is the second time I've lost over a 100 day streak, so I'm kind of just going to forget it now - I mean, i've completed my tree and was just refreshing and reviewing. I will continue to use it, but not to the extent I was.

June 9, 2017

https://www.duolingo.com/JATaylor

Ok thank.

June 10, 2017
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