password reset link broken

I have forgotten my password, so i can not log into the app. When I tried to do a password reset, I did receive an email link. However, this sent me back to the home page, leaving me in a never ending cycle of emails, none of which let me reset the password. Please help.

March 4, 2013


I've just had this and you're right, you do get into an endless loop. You have to cut and paste the link into your web browser. But once you get to reset your password if you put in a new password that is too short or ineligible in anyway you can't try again, it says "illegal token". You have to ask again for a password reset. And when you do try and reset your password there is no guidance as to how long it should be or what characters can or cannot go into it. Pretty poor really, I would have thought the support team would have known all this.

Good luck.

March 17, 2013

Can you try requesting another password reset email? Make sure that you click on the most recent password reset link that we send you. Let me know if that link works.

March 4, 2013

Just tried another one and the new one did not work either. The link sent me back to the home page.

March 4, 2013

Can you make sure that you're logged out?

March 5, 2013

just in case anyone has the same issue, here's the solution! the link missed a "$" before the word "email" like ...reset_password$email=fkgjkdlfg&token=368

October 17, 2015
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