https://www.duolingo.com/kdb119

Dubious and unsuitable adverts appearing in iOS app!

  • 1502

Is this really what Duolingo consider suitable advertising?

Many that appear in the UK are simply PPI scam adverts, but I thought this one required a special mention.

June 24, 2017

15 Comments


https://www.duolingo.com/potatoemouse

I reported this a couple of days ago and got this reply within a few hours: " This ad is definitely not allowed on Duolingo. It somehow escaped the 'system radar' and slipped in. I have alerted our technical team to remove it."

So hopefully it will disappear asap.

I was very impressed by Duolingo's response. Very different from some other sites I could mention.

Anyway, if you need to report anything in future I used the report abuse option here: https://support.duolingo.com/hc/en-us/articles/205101500-How-do-I-report-abuse-

June 27, 2017

https://www.duolingo.com/kdb119
  • 1502

That's good to know, thanks. It was still appearing yesterday evening, so we'll see.

Thanks also for the reporting link. I didn't think of that, I was thinking that 'abuse' only applied to comments within the Discussions. Good to know that, hopefully, works.

The spammy/scammy nature of all the adverts at the moment might be considered borderline abuse to some people, especially after all the PPI cold calls!

June 27, 2017

https://www.duolingo.com/potatoemouse

Yeah, it didn't really fit any of the report options. I just thought that was the closest and they would always pass it on or tell me what to do.

June 27, 2017

https://www.duolingo.com/kdb119
  • 1502

You are definitely an optimist. ;-) But their quick response was heatening, and not a little surprising. Nevertheless, that advert appeared once again today! So no action thus far, it would appear. :-(

June 27, 2017

https://www.duolingo.com/HelpfulDuo

Hey,

Our sincere apologies for this ad.

We completely agree that it is inappropriate and apologize for the poor experience.

psionpete is absolutely right that our ads are provided by Google Ads.

Which is why we are so grateful to our community for reporting such abuse. (Those who sent abuse alerts, thank you again.)

Your reports help us to ban these ads and refine our 'Google Ads criteria'. While some still try to sneak past Google's radar, your reports help us keep their exposure to the minimum.

We can't thank you guys enough.

Duoilingo Support Team

June 28, 2017

https://www.duolingo.com/annika_a

Good point!

But maybe you should amend the heading of the post -- now it seems more like you are looking for UK ads (for learning or spamming purposes), not giving feedback to Duolingo about the ads shown on their app.

June 24, 2017

https://www.duolingo.com/kdb119
  • 1502

Yes, very good point. What would you think might be a better title? I've tried tweeking it, but still not sure.

June 24, 2017

https://www.duolingo.com/annika_a

Maybe add "on the Duolingo app" or something? But it's already better. I think the fact that it's in the UK is maybe not headline-worthy.

I'm also wondering whether your post would be better in the Troubleshooting section (you can move it there if you want to, don't post a new one), since I'm guessing Duolingo staff and moderators keep more of an eye on that forum.

Edit: Very nice, it's clear now. :-)

June 24, 2017

https://www.duolingo.com/kdb119
  • 1502

Thanks. I've tried a few other versions now. I think this is finally better. Good suggestion about the Troubleshooting section. That might make more sense.

June 24, 2017

https://www.duolingo.com/kdb119
  • 1502

Thanks also for pointing out I could simply move it. I didn't realise I could do that. :-)

June 24, 2017

https://www.duolingo.com/psionpete

The adverts are provided by Google adds and I believe Google target the ads to reflect your tastes or search patterns. Duolingo has nothing to do with the selection of the ads.

June 24, 2017

https://www.duolingo.com/annika_a

Personally, I think an all-ages (or even rather "let the children come to us") app like Duolingo should make sure all ads shown are suitable for all ages. Regardless of anything and everything else. I bet there are plenty of kids out there practicing their languages on gadgets belonging to their parents.

June 24, 2017

https://www.duolingo.com/kdb119
  • 1502

That was exactly what I was thinking. Luis once said, I think it was in a Guardian (UK newspaper) interview, that if adverts were introduced they would be carefully moderated and targeted, and be suitable for all ages.

That has clearly been abandoned. As well as the content, it also concerns me that if these are completely unmoderated, as it would appear, the adverts could easily include trojan virus attacks. Not immediately so much an issue on an iPad, but a serious concern on a PC. I don't do lessons on the website, so I don't know if the situation is the same.

Many crypto-ransom trojans have been introduced via insecure or dodgy video-advert servers! Which is a worry given the 'watch a video to improve your health' feature at the beginning of lessons, especially once the Health feature is ported to the website.

June 24, 2017

https://www.duolingo.com/kdb119
  • 1502

Hmm... well they clearly don't. None of the ads I have been presented with have any connection with anything I have searched for, nor reflect my tastes. As I say, most are now either PPI or various US bond scams! This one has only appeared once, thus far.

June 24, 2017

https://www.duolingo.com/TeribleTeri

Fix this in your Google /browser settings. You can limit ads tracked & screen, by using privacy browser. & there's also a moderate in Google settings. If there's something inappropriate you click the right-hand corner of image, it looks like a little blue triangle & can say don't show me ads like this. I think I see Facebook ads on app...I can't remember. My issue is I liked one of them, & it sent me to Amazon uk, which wouldn't let me buy the book....

March 27, 2018
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