I logged in to duolingo on my mobile device today and it said my 96 day streak was lost. I have not missed a single day since the first day I started and this is the second time it says I have lost my streak, then wanted money to restore it. I am very frustrated with this. I have been doing DUO personally since February and am a teacher and have considered recommending it for our school. However, with no real way to contact duo about these incidents it seems like a stretch. Anyone know how I can contact duo. None of the feedback options works, not one.

July 17, 2017


Losing a streak is a common complaint from people using the Duolingo App

(For users of the web version ( I see complaints from people, who are using outdated browsers and/or operating systems.)

The three most common reasons for losing a streak, when you are using an up-to-date phone or tablet

  • your daily target is set to more XP than you did yesterday.
  • you're working on a phone or a tablet, and your phone / tablet hasn't been able to synchronise its data with the server.
  • you've travelled across timezones, and Duolingo's using the time zone you travelled from.

It sounds like the second one is the more likely.
It's always a good idea ....

  • to have a streak freeze in place if you're concerned about your streak
  • to check that your phone / tablet has had a chance to synchronise with the servers.

(Source: The comment of hughcparker in

Why would it not synchronise? My Wifi/4G/LTE is okay

Because Duolingo has issues in synchronising, almost every day.

Always check if your phone had synchronised with the Duolingo servers after doing a lesson. Sometimes it can take 5-10 minutes after finishing a lesson in the App.

  • have always Duolingo's web version open in the browser of your phone
  • set this browser in Desktop mode
  • refresh your browser after each lesson in the App, and check if the amount of XP increased in the browser with the web version.
July 17, 2017

pretty weird, and did you have freeze streak?

July 17, 2017

No, never thought I needed it. I never missed a single day's practice and never left the time zone in which my account was created. I am really frustrated, especially since there seems to be no legitimate way to contact Duolingo about it. They say I can restore my streak for 4.99. So upset.

July 17, 2017

Did you change your daily goal and set it higher? I'm asking because the goal and the streak are connected.

July 19, 2017

I have a question: do you want to learn a language or have a high streek? I don't understand such problems...

July 17, 2017

Well, let me put it this way. Since it seems that daily practice (that is every day) is the best way to learn a language on DUOLINGO, the streak would represent daily practice, and therefore by extension, learning, which duolingo now says I did not do.

July 17, 2017

Ok, never mind. Everyone is different. But I think your problem is that you were learning on the app offline and didn't synchronize it. In that case it's possible to lose a streak.

July 18, 2017

thats y i say not to go for streak

July 17, 2017
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