530 days streak lost

Hello, I lost my 530 days streak today but there was a streak freeze in place. When I logged in this morning I was asked 12 usd to repair but since there was the streak freeze in place, why I need to pay?

Who can I contact for it?

Thank you, Stefano

July 24, 2017


This morning you were able to buy a streak freeze, because your extended profile says
{"streak_freeze":"2017-07-24 07:48:59.607000"}
That means, your "streak freeze" was used yesterday or on an earlier day.

If you can proof that ......

  • your streak freeze was equiped yesterday
  • AND you reached your daily XP goal yesterday before 12 p.m in your time zone
  • AND all of your results were synchronized with Duolingo's servers before 12 p.m in your time zone

.... then you can send a bug report to Duolingo's staff

Losing a streak is a common complaint from people, who .......

  • use the Duolingo App
  • use an outdated operating system or an outdated browser.

Workaround for the App
Always check if your phone/tablet had synchronised with the Duolingo servers after doing a lesson. Sometimes it can take 5-10 minutes after finishing a lesson in the App.

  • have Duolingo's web version always open in the browser of your phone/tablet
  • set this browser in Desktop mode
    (maybe not possible in an iOS phone with a small screen)
  • refresh your browser after each lesson in the App, and check if the amount of XP increased in Duolingo's web version.

  • Check every day whether your streek freeze is still equipped.

  • Attention:
    A streak freeze starts protecting on the day after its purchase:
    it's only an insurance for the future, it's not a free pass for the same day!

July 24, 2017

That last part isn't right, unless streak freezes have changed recently. I bought 2 streak freezes in a row for the same "day" when I got busy

July 24, 2017

My source:
The two comments of moderator jrikhal in this discussion four days ago: :

July 24, 2017

my source: using multiple streak freezes works for multiple days. Make a second account and test it.

July 26, 2017

Maybe, it is an so-called A/B test of the Duolingo staff.
Then they can change this behaviour in your account without any warning!

I do not need to test that, because I have set my daily target to 10 XP. And it is very easy to reach that goal in the Android App. I like to keep my streak without cheating, because the Duolingo Help Center says:
"A streak is the number of days in a row you have reached your XP (point) goal on Duolingo.

July 26, 2017

Are you positive that the streak freeze had not been used on an earlier day?

July 24, 2017

Yes, I checked Yesterday afternoon and it was there.

July 24, 2017

Submit a bug report and you will get a reply no matter how long it takes.

Duolingo Staff will check up your history and make sure that it's not a problem from your side and if it's not then you will get your streak back.

July 24, 2017
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