lost streak but achieved goal
Yesterday as I was doing my daily goal it was achieved only for me to wake up this morning with the striking realisation that it had been deleted. I payed the fees figuring what's $17.99 in comparison to the pride it gives me and the enthusiasm to wake up every morning to keep it going, but have also been left with the feeling that I have been ripped off for something that was out of my control.
I maintained this streak through 5 countries and a stint of 2 months in and out of hospital, to receive this mornings news was a real kick in the nuts.
I have contacted the Duolingo authorities with a complaint. It from what I have heard It is slim to none to get a reply from them let alone a refund.
Thank you duolingo for the app it's really fun but as I am now finding out it's like swimming in a sewer the amount of bugs within this app.
If there's any duo moderators on here I would enjoy a response regularising this complaint
Here are some tips to prevent your streak in the future.
Losing a streak is a common complaint from people, who .......
- use the Duolingo App
- use an outdated operating system or an outdated browser.
Workaround for the App
Always check if your phone/tablet had synchronised with the Duolingo servers after doing a lesson. Sometimes it can take 5-10 minutes after finishing a lesson in the App.
- have Duolingo's web version always open in the browser of your phone/tablet
- set this browser in Desktop mode
(maybe not possible in an iOS phone with a small screen)
- refresh your browser after each lesson in the App, and check if the amount of XP increased in Duolingo's web version.
Set your daily goal to 10XP, in case of an unreliable wifi.
Check every day if your streek freeze is still equipped.
A streak freeze starts protecting on the day after its purchase:
it's only an insurance for the future, it's not a free pass for the same day!
You can read more information in the two comments of moderator jrikhal in this discussion:
i get that some of you like the keep up the streak, but i dont see why every1 is panicing once they cant maintain a streak the goal is to turn the language aint it? anyway glad you have it back and hopefully some1 can fix it !
Did Duoling force you to pay the $17.99? Did they take your money and not repair your streak?
To your first question, in order to keep my streak I had to pay, that means I payed today. Once I payed I got my streak back. Make sense?