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https://www.duolingo.com/tomcarter8

System hang/streak lost?

On Saturday, august 5th, I finished my assignment on infinite verbs ("inf verb 2"). I got the full circle screen indicating my lesson was finished. But then the system seemed to hang and the "gems" screen never came up. I figured that was no sweat and it would just pop up later.

I came back this morning to find: 1) my 400 day streak had been lost 2) I didn't get credit for my work on Saturday even though I can gotten the circle screen indicating it was done 3) the gems screen never came up

How I lost my streak is doubly confusing because I had a streak freeze purchased.

Please note this is not a time zone issue. I was in my standard central us time zone and completed the assignment well before midnight

What's up? I have done the assignments every day for months. I'm 99% certain my streak freeze was still in place.

I realize this is free software so I'm on thin ice to complain, but this seems like a bug to me. Are we saying I don't get credit for anything until I select my gems case? Really?

1 year ago

4 Comments


https://www.duolingo.com/Qiunnn
Qiunnn
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I don't know about not getting the credit until selecting the case but duolingo said that after investigating a ton of 'deleted' streaks 99% of the time it was actually that the person had used their streak freeze at a previous date but not realised because there is no notification for it then when they missed another day there was no streak freeze to protect them but they thought there was so report it as a bug.

also your daily goal was 20, perhaps you only got 10xp for only doing 1 lesson

1 year ago

https://www.duolingo.com/tomcarter8

To make things even more confusing, I just now gave up and figured it was a lost cause and I'd loose the 421 day streak. I would just start over starting by redoing the two lessons I completed on the 5th that I didn't get credit for. But I go back into the "verf inf 2" lesson to try to repeat those lessons, Duolingo it won't give me access to the lesson because it shows them as already completed. So the summary shows that only 8/10 of the lessons are done, but when I go to complete the last two, they are shown as completed. That's correct. I completed both of them on the 5th in order to complete my lesson.

Sigh....

1 year ago

https://www.duolingo.com/pentaan
pentaan
Mod
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I'm 99% certain my streak freeze was still in place.

Attention:
At the moment you don't have a streak freeze equipped (according to your extended profile (https://www.duolingo.com/users/tomcarter8)

On Saturday, august 5th, I finished my assignment on infinite verbs ("inf verb 2"). I got the full circle screen indicating my lesson was finished. But then the system seemed to hang and the "gems" screen never came up. I figured that was no sweat and it would just pop up later.

Losing a streak is a common complaint from people, who .......

  • use the Duolingo App
  • use an outdated operating system or an outdated browser.

Workaround for the App
Always check if your phone/tablet had synchronised with the Duolingo servers after doing a lesson. Sometimes it can take 5-10 minutes after finishing a lesson in the App.
E.g

  • have Duolingo's web version always open in the browser of your phone/tablet
  • set this browser in Desktop mode
    (maybe not possible in an iOS phone with a small screen)
  • refresh your browser after each lesson in the App, and check if the amount of XP increased in Duolingo's web version.

  • Check every day if your streek freeze is still equipped.

  • Attention:
    A streak freeze starts protecting on the day after its purchase:
    it's only an insurance for the future, it's not a free pass for the same day!
    You can read more information in the two comments of moderator jrikhal in this discussion:
    https://www.duolingo.com/comment/23613189

1 year ago

https://www.duolingo.com/tomcarter8

Thanks for the reminder that I don't a streak freeze in place. I think I'm going to just ignore the streak business from now on. As you can image, it to took effort to have a 421 day streak going. But then to be informed that I lost it because the ap is buggy doesn't make me too happy.

No sweat. You get what you pay for with free software. (In this case you get quite a bit more.)

1 year ago