https://www.duolingo.com/profile/anna375900

Mobile won't let me log in - or create a new profile because I already have one

I have a duolingo account, and recently downloaded the mobile app. It's asked me to create a profile - so I've put in my email - but it then won't let me, because my email already has a profile, but it won't let me simply log in either. What to do??

August 9, 2017

6 Comments


https://www.duolingo.com/profile/E.T.Gregor

When you start the mobile app, there should be a screen with two buttons labelled "Register" and "I already have an account" or "Create account" and "Sign in" (or something similar). If you start the app and just find a registration form, you need to find a back button (probably in the upper left-hand corner).

August 9, 2017

https://www.duolingo.com/profile/anna375900

thank you - got it working :D

August 9, 2017

https://www.duolingo.com/profile/s_woodbury

AHA! found this...profile settings are under the clubs tab....of course! where else would they be?

Log in the IOS App From the home page: go to the clubs tab touch "profile" then touch "settings" and then you have to sign in with the same username and password as in Duolingo's web version (http://www.duolingo.com)

August 9, 2017

https://www.duolingo.com/profile/Speir_

Once you have the mobile app opened, there should be an option designated: "I already have an account". If you choose this option, you should be able to sign in to your Duolingo account.

August 9, 2017

https://www.duolingo.com/profile/s_woodbury

I have the same problem. Last week my account was "gone" even though I'd completed a whole Spanish course. I deleted and reinstalled the program but it goes straight to the learning screen and wants me to create a new profile. No options to log in

August 9, 2017

https://www.duolingo.com/profile/MaryRobinJ

E.T. Gregor - thank you!! I had the same problem. Now if I can just figure out where the extra gems I bought yesterday went......

September 18, 2017
Learn a language in just 5 minutes a day. For free.