https://www.duolingo.com/MitsuruMoondust

Someone hacked my account! How do I contact support?

I'm very serious about learning languages here on Duolingo, and I wanted to only follow people that I knew, but I suddenly logged onto my account to find someone had followed over 1,500 people on my account! I can't change my password for some reason, and I don't want to lose all of my Swedish from English, Korean from English, and English from Japanese progress!

Thank you to anyone who can help me figure out a way to contact support directly~ And, thank you to anyone who has time to help.

September 8, 2017

6 Comments


https://www.duolingo.com/Thomas.Heiss

In the Help menu: Submit bug report

September 8, 2017

https://www.duolingo.com/MitsuruMoondust

Ahh! I see, now. It wasn't loading on my mobile device, but on the computer, it has a lot of information I can submit using the form, then. Thank you so much!

September 8, 2017

https://www.duolingo.com/_Little_Shadow_

sighs with relief

September 8, 2017

https://www.duolingo.com/garpike

This sounds very like the 'Russian spam-bot' someone else recently complained about.

September 9, 2017

https://www.duolingo.com/MitsuruMoondust

Oh! Yes! That's exactly it~! Thank you so much for taking the time to refer me to this link-- I'll read it thoroughly and see if there's any solutions to this issue.

September 13, 2017

https://www.duolingo.com/jarrettph

They need to make a way to force logout all devices and possibly also add 2FA. This would solve all these problems. I can't be sure but I suspect someone is using my account because I keep getting xp for lessons I didn't do. I assume it's a bug, as it only happens when I'm on mobile but I can't be sure, since there's no way to remotely log out devices.

October 3, 2017
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