https://www.duolingo.com/KomaGawa

Response Turn around times for reported errors on audio, and other issues

i am assuming that there is an internal Duolingo written policy to staff on the procedure and the expected rate for handling different issues coming from the reports about the lessons. Since I assume none of you are Duo employees, I wonder what your experience has been about noticing corrections. Is it possible to know if something is corrected or not if you don't go through the lesson again?

September 14, 2017

1 Comment


https://www.duolingo.com/georgeoftruth

i am assuming that there is an internal Duolingo written policy to staff on the procedure and the expected rate for handling different issues coming from the reports about the lessons.

Course contributors and moderators, who are all volunteers, handle the user reports for their respective courses, not staff members.

Is it possible to know if something is corrected or not if you don't go through the lesson again?

If your report is deemed correct, a contributor can add it to the list of accepted translations in the database. You may get an email about it saying that your correction has been accepted. That's one way you'll know that something has been corrected. Another way is to follow the sentence discussions and hope that someone else has noticed a change.

Unfortunately, 95% of submitted user reports are incorrect or useless. Even though contributors spend a lot of time managing the courses, valid reports may not be seen for weeks or months. There are just too many of them to browse through, especially for a course with millions of learners.

If you'd like to know how to use the report function properly and efficiently, please read this:
https://www.duolingo.com/comment/12992047/Report-function-how-and-when-to-use-it

As for reports about the audio, contributors can disable audio exercises, but they cannot edit the audio itself or remove them from translation exercises. It's a delicate system handled by the staff. Each language team has a different way of dealing with audio errors.

September 14, 2017
Learn French in just 5 minutes a day. For free.