I purchased Repair my streak and it wasn't repaired
Two days ago I lost my streak and bought the Repair Streak tool un my iPod. The credit card was charged but the streak wasn't repaired. I posted an issue on Duolingo troubleshooting and got an answer. I reply with the information required but haven't heard from them again. I'm starting to get worried since I already paid. When I try to go to my ticket, there's an error (https://support.duolingo.com/hc/requests/851756), it always asks me to log in, even though I'm already logged in and when I put my information it says it's wrong. I need to know what I can do, because, you know, I already paid. They say they don't replay to every inquiry, so what?
I got a message from Duolingo Team, saying my streak was repaired and in fact, it's back to zero, nothing, nada. I think Doulingo should be a little more responsible when there's real money involved. I didn't pay with lingots or any other imaginary currency