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https://www.duolingo.com/HelpfulDuo

Forum Maintenance Notice

HelpfulDuo
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Duolingo Community,

This week we will need to do some forum maintenance, and discussions will likely be unavailable to everyone for about three hours. When it happens, and if anything changes while it is down, we will post updates to this FAQ article. The initial estimated date for the maintenance session is October 3rd, at 09:00 AM EDT.

The forums should come back quicker and more stable, but no other major visual changes that you would notice. Duolingo itself should be up as usual, so maybe you can use that time to try a new language? We’ll see you on the other side!

EDIT: Forums are back and should be much faster. We are expecting some glitches in these coming days, and are keeping track of what everyone is reporting. Please report any issues you see, preferably with explaining how it happened so we can reproduce the error. Thanks!

1 year ago

87 Comments


https://www.duolingo.com/jrikhal
jrikhal
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Thx for the notification!

However, I'm baffled: the FAQ article says

We will keep you posted in this article if anything changes while the forums/discussions are down.

where "this article" is a link to a forum discussion (namely the one we are here).

How will we be able to see your communication published on forums (here in this current discussion) if the forums are down? ;)


Idea of correction: simply delete the link on "this article".
In addition and, to make it even clearer, maybe you could add "FAQ" between "this" and "article" => "this FAQ article".


EDIT (01/10/2017 02:00 UTC):
It has been fixed. ;).

1 year ago

https://www.duolingo.com/LeiferB

Lol I just noticed that!!

1 year ago

https://www.duolingo.com/Woof.
Woof.
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Sorry if this is spamming, but how do you do the large font?

1 year ago

https://www.duolingo.com/goosefield
goosefield
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Double # before a line

Triple # before a line

Quadruple # before a line

Five #s before a line
Six #s before a line
1 year ago

https://www.duolingo.com/Woof.
Woof.
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Thank you so much!

1 year ago

https://www.duolingo.com/NoNoEsImposible

Here is a guide to complete formatting - bold, italics, images, links, and more good stuff!

1 year ago

https://www.duolingo.com/Woof.
Woof.
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The weird thing is, I knew every formatting thing except

larger font.

1 year ago

https://www.duolingo.com/goosefield
goosefield
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By the way, the larger font only works on new lines and you only have to type the #s

at the beginning of the line.

1 year ago

https://www.duolingo.com/Woof.
Woof.
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Thanks goosefield!

1 year ago

https://www.duolingo.com/.-_Duolingo_-.
.-_Duolingo_-.
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I don’t, but then again I’ve never needed to use them so if I did I’d probably forget

1 year ago

https://www.duolingo.com/FieryCat
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Tell me please, will the links of the old forum be still working in the new version? I have a lot of bookmarks in my browser.

1 year ago

https://www.duolingo.com/FieryCat
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One more question, if you allow: will it be possible to give away lingots in the new version of the forum?

1 year ago

https://www.duolingo.com/Woof.
Woof.
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I hope the answer to this question is yes, or else what would I do with all my lingots?

1 year ago

https://www.duolingo.com/.-_Duolingo_-.
.-_Duolingo_-.
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Lol... I have 1523 lingots...

1 year ago

https://www.duolingo.com/Woof.
Woof.
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I win... I have 4640.

1 year ago

https://www.duolingo.com/.-_Duolingo_-.
.-_Duolingo_-.
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Lol how??? Did you get a big streak or get lots of giveaways?

—— I don’t spend mine...

1 year ago

https://www.duolingo.com/Woof.
Woof.
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An anonymous user gave me 3000, a deactivated spammer gave me 1000, and someone gave me 250, and I had earned 150, and combined contributions from generous users has amounted to 240 apparently.

1 year ago

https://www.duolingo.com/.-_Duolingo_-.
.-_Duolingo_-.
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Ok wow. I earnt 90% of mine. in a giveaway i got 50 (Because there was a hundred people and the giver had barely any...)

And I’ve got small amounts from random people probably adding up to something like 20

1 year ago

https://www.duolingo.com/Woof.
Woof.
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I host a lot of games, and people like to give lingots to those, so that's pretty much my cash flow.

1 year ago

https://www.duolingo.com/.-_Duolingo_-.
.-_Duolingo_-.
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Ahh ...

Like what games?

1 year ago

https://www.duolingo.com/Woof.
Woof.
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XP contests, Streak contests, and ''Say a sentence in X language'' and of course, some people randomly give me lingots for no reason whatsoever.

1 year ago

https://www.duolingo.com/.-_Duolingo_-.
.-_Duolingo_-.
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Lol...

I beat your streak gimma lingot XP.

Say a sentence in Pig Latin

Do you play any online games?

1 year ago

https://www.duolingo.com/leArzt
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Thanks for the notice.

1 year ago

https://www.duolingo.com/DonFiore
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So this is not the overhaul? Any idea when that's happening? Also, maybe a site catering to international audience could post the time in GMT/UTC/with the offset.

1 year ago

https://www.duolingo.com/jrikhal
jrikhal
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the time in GMT/UTC/with the offset.

https://www.duolingo.com/comment/24664013 ;)

1 year ago

https://www.duolingo.com/dlhgl
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09:00 AM EST would be 01:00 PM UTC (13:00 UTC).

I agree that it would be helpful if UTC time was added to the notice.

1 year ago

https://www.duolingo.com/DreamOfFlying

Ok, we'll be ready. Thanks for your hard work :)

1 year ago

https://www.duolingo.com/jzsuzsi
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I think it would be nice if the forums would get some reorganization instead of the current Popular /New / Followed sections. Will some change like this happen sometimes?

The problem is, if I saw an iteresting post 2 weeks ago, I did not press Follow, and it does not get enough upvotes to get the to Popular, I will never find it again. It sank deep in the flood of other forum posts. So people get to ask the same questions over and over again.

1 year ago

https://www.duolingo.com/jrikhal
jrikhal
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if I saw an iteresting post 2 weeks ago [...] I will never find it again

If it was interesting, there are chances you remember what it was about hence remember some keywords present in the discussion (or even few consecutive words), therefore you can find it using the search engine. Using of course, if necessary, quote marks and logical operators to reduce the number of results.

So people get to ask the same questions over and over again.

It's mainly because it's common (maybe even is it in human nature) to ask before making some (re)search oneself. So I don't think any change on Duo's side will stop "same questions asked over and over again", a change in people's habits would avoid that.


P.S.: Just to avoid misunderstanding/misinterpretation: I'm not saying reorganization isn't needed, just that it'll not avoid to have same questions being asked over and over again, IMO.

1 year ago

https://www.duolingo.com/Maughanster_
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Thank you so much for all the hard work that you and the rest of the Duolingo staff have done to make this site run better!

1 year ago

https://www.duolingo.com/scilling
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> October 3rd, at 09:00 AM EST.

Most of the Eastern time zone in North America [including Pittsburgh ;*)] will still be on Daylight Saving Time on 3rd October. Did you mean 9:00 AM EDT (= 8:00 AM EST), or did you mean 9:00 AM EST (= 10:00 AM EDT)?

1 year ago

https://www.duolingo.com/asdcbv

Obviously it will be at whatever time it will be on the day (daylight saving, cough, cough). This question is so useless and the answer is obvious. Besides what difference would one hour without the forum make. Not a life or death situation

1 year ago

https://www.duolingo.com/jrikhal
jrikhal
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Not a life or death situation

Nor is a life or death situation to have the forums closed for 3 hours. However, staff judged it was useful to not only let users know about it (and to ask volunteers if they could translate this announcement and post it in other languages' forums) but also so it was useful to give a precise estimated date.
So once it's decided that it's important to give a precise hour (Duo's decision/opinion), then giving correctly a precise hour is important or at least would make more sense, don't you think?

EDITON (3min later):

changed

then a correct hour is important, don't you think?

by

then giving correctly a precise hour is important or at least would make more sense, don't you think?

1 year ago

https://www.duolingo.com/asdcbv

So once it's decided that it's important to give a precise hour (Duo's decision/opinion), then giving correctly a precise hour is important, don't you think?

No, I don't think. It's not important. It's 3 hours for one specific day. The world won't end if scilling can't get to the forums for 3 hours on one day. He answered his own question by mentioning Pittsburgh. I don't see what your point is. And where did they ask for volunteers to translate? I don't see that part.

1 year ago

https://www.duolingo.com/jrikhal
jrikhal
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Because Duo doesn't communicate with volunteers only on forums... [jrikhal]

Show proof [asdcbv]

[...]

Still waiting for my proof. [asdcbv]

Why do you need proof of the obvious fact that the forums aren't the only way on earth that people have to communicate? That Duolingo has other tools (for example: email, incubator, social media, project-management platforms, ... ) than Duolingo's public forums to reach its volunteers?

1 year ago

https://www.duolingo.com/jrikhal
jrikhal
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It's 3 hours for one specific day.

Then no reason to give any hour at all, with which I agree.

I don't see what your point is.

Either give no hour (just a day) or give a correct estimate hour.

And where did they ask for volunteers to translate? I don't see that part.

Because Duo doesn't communicate with volunteers only on forums...


P.S. : Just wondering, what is your real/main account?
Unlikely this one created less than 30min ago (probably when you saw that discussion form another account)...
Why not posting with your main account?

1 year ago

https://www.duolingo.com/asdcbv

Thought so

1 year ago

https://www.duolingo.com/asdcbv

Either give no hour (just a day) or give a correct estimate hour.

They already gave a correct estimate hour.

Because Duo doesn't communicate with volunteers only on forums...

Show proof

Unlikely this one created less than 30min ago

Show proof

1 year ago

https://www.duolingo.com/jrikhal
jrikhal
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Thought so

What do you think?
That there is any need to prove that an account that has just reached level 2 then immediately started to post is an account from someone who saw the discussion with their main account then created a new account to post (I let you guess why)? Especially when the user_id of the account (320 399 179 => https://www.duolingo.com/users/320399179/redirect) shows it's an account just created (for reference, at the moment I'm writing this message, the last account created is between 320 420 000 and 320 430 000)?
No there is no need to give proof of that, anyone who want to have the proof can have it!

1 year ago

https://www.duolingo.com/asdcbv

Still don't see my proof about the account or volunteer translations.

1 year ago

https://www.duolingo.com/FieryCat
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Show proof

Anyone can click on this link and see a lot of information about you, including the date when your account was created.

That's how I see your profile:
http://pix.academ.info/img/2017/10/02/c0750f335b6895ba139a51bb65989c6a.png

1 year ago

https://www.duolingo.com/asdcbv

How do you see that on my profile? I can't see other peoples'

1 year ago

https://www.duolingo.com/jrikhal
jrikhal
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proof [...] volunteer translations.

(Wait to) be a forum moderator and you'll have access to the content of private messages from staff to forum moderators.
If staff wanted the content of those communications to be public (which would allow you to get the proof you seems to need), they would make those communications publicly.

1 year ago

https://www.duolingo.com/asdcbv

Still waiting for my proof. One screenshot is good enough

1 year ago

https://www.duolingo.com/jrikhal
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Thought so

1 year ago

https://www.duolingo.com/scilling
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Obviously whatever time it will be on the day depends upon where one is located; 9:00 EST and 9:00 EDT are different times. No one claimed that it was a life or death situation.

1 year ago

https://www.duolingo.com/dlhgl
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Obviously it will be at whatever time it will be on the day

Where? There are locations within the EST time zone which are not on daylight saving time.

1 year ago

https://www.duolingo.com/asdcbv

Like what. scilling says most of the eastern time zone (including Pittsburgh) will be on daylight savings time. Read that twice (or three times) and you'll get your answer

1 year ago

https://www.duolingo.com/Strandfloh
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EDIT: Forums are back and should be much faster. Please report any issues!

Forum are extremely slow, close to inaccessible; the link "Followed" has vanished, and I can't get to the incubator (so slow it still hasn't loaded).

1 year ago

https://www.duolingo.com/Arachnje
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The Follow/Following discussion button on discussions does not seem to be available either (at least from my experience on Safari).
Later Edit: The button showed up later, first on followed discussions, then on all discussions (I should've just waited for things to stabilize on the site).

1 year ago

https://www.duolingo.com/jrikhal
jrikhal
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I still have it (Chrome, but I don't think it'd depend on the browser).
Did it reappear for you?

1 year ago

https://www.duolingo.com/Arachnje
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Oh, the button started showing up afterwards, I'm at fault for not waiting for things to stabilize, I apologize.

1 year ago

https://www.duolingo.com/OmegaGmaster
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This forum maintenance achieved the opposite of what it was supposed to achieve. Nice work.

1 year ago

https://www.duolingo.com/Strandfloh
Strandfloh
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And I can't edit my post to replace the ">" to get a quote bar. Did you remove the "edit"-button??

Edited to add: the "edit"-button appeared now, but it wasn't there before.

Edit 2: the incubator page has finally loaded.

1 year ago

https://www.duolingo.com/PandaSakuraTea

Thank you for telling us!

1 year ago

https://www.duolingo.com/Woof.
Woof.
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Thank you so much for this heads-up HelpfulDuo! Thanks for all your help! :)

1 year ago

https://www.duolingo.com/Speir_
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Thanks for the heads up, helpfulDuo!

1 year ago

https://www.duolingo.com/OmegaGmaster
OmegaGmaster
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The "following" tab is gone. The link to it is not, though. Please readd it.

1 year ago

https://www.duolingo.com/OmegaGmaster
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Also I just noticed the "Follow Discussion" button is gone. What's happening?

1 year ago

https://www.duolingo.com/Bob20020
Bob20020
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Can you make a way for us to unfollow all discussions with button?

1 year ago

https://www.duolingo.com/jrikhal
jrikhal
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Forums are back and should be much faster. [...] Please report any issues you see

Hi staff,

when I edit a post after pressing "Save":

  1. The page freeze for few seconds (as it is doing since few weeks)
  2. The page content is reloaded (not the all page, just the content of the discussion. For example not the top blue bar isn't reloaded), like before.
  3. most of the time the changes I made to my aren't visible until I refresh manually.

My guess: the page reloads before the server actually saved the changes that were just sent to it. So the server responds to the reload with the previous version of the discussion's content then a little later the server gets the changes hence if i reload manually the changes are at this moment loaded correctly.


EDIT:

Other little bug: when I posted this new message, the page reloaded to display it but only the button "answer" was available not the "Edit" button (nor the button to moderate [only for moderators, of course]).
Of course, after a manual reload the buttons were back here.

EDIT2:

Fact supporting my guess I believe: when I edited this comment, I refreshed manually the page (after the edit). It was only after 5to10 seconds (avec various refresh) that my first EDIT finally appeared.


P.S.: Each time I speak about a "manual refresh" to load again the content of my comment/edits, it's either really a manual refresh or just clicking on one of the two vote buttons as clicking on them force a refload of all or part of the discussion content (depending on which comment's arrows you click on).

1 year ago

https://www.duolingo.com/mercede777

so I had 99 days straight and when you went offline was put back at zero also I had a 270 day streak and the power went out in my house and I had to start back at zero ... no big deal ; I am thankful you are even on at all ; but I should not lose status ; also I was at 58 % fluent and was surprisingly one day knocked to 45 % fluent ? I am sure I am not even near that because I have an Italian Dictionary and there is no way I even know 5 % of that book ... its fun and I hope to get over to Italy again to use it ; I do it more to keep my brain exercised at age 68 ; use it or lose it they say

1 year ago

https://www.duolingo.com/jrikhal
jrikhal
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Hi mercede777 ,

so I had 99 days straight [...] also I had a 270 day streak

What are "days straight"? It seems you're referring to something else than "day streak".

no big deal [...] but I should not lose status

You mean lose your streak?
You lost it because, according to your account, you didn't practice two days (in a row).

1 year ago

https://www.duolingo.com/Sue919013
Sue919013
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Please can you tell me how I can improve as in both Spanish and French I have completed all the sections and although I keep repeating them even when it doesn't ask me to and I have not lost my streak for ages, my Spanish fluency has gone down 60% to 59% and the French has remained at 66% for ages. Thank you.

8 months ago

https://www.duolingo.com/ChrisWilliams8
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Hi Mercede77 You and me both, I am learning 3 new languages and keeping my 4th up to date, its fun and as you say keeps the grey cells hopping about, I am 65

1 year ago

https://www.duolingo.com/IVIatjam

I cannot access my Followed articles - is this a bug/glitch?

1 year ago

https://www.duolingo.com/Jellei
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The "Active (Mod)" tab only shows me 8 discussions and doesn't scroll further. It was 5 discussions before but then I commented on three discussions I have bookmarked.

I do have very slow Wi-Fi right now, but when yesterday the "Sentences" tab was going crazy, I checked that it behaved the same way for another contributor.

1 year ago

https://www.duolingo.com/jrikhal
jrikhal
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Commenting on a discussion doesn't trigger anymore the "Follow" button.

Please, put that option back!

Commenting/helping on many discussions, often to ask for more details in order to be able to help, clicking manually each time on Follow is a nightmare (and will just often be forgotten)!

It may be the occasion to add an option "automatically follow discussion on comment: YES/NO" in our settings. But, please don't put first(°) this automatic behaviour back.

(°) "first" as in "not waiting to first implement one day the settings.

1 year ago

https://www.duolingo.com/P-Code
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Thanks for the update, HelpfulDuo! Just wondering—do you know at around what time the forums will be back up? Not to seem impatient or anything, but I visit the forums a lot, haha. I look forward to the quicker and more stable forums. :)

1 year ago

https://www.duolingo.com/jrikhal
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do you know at around what time the forums will be back up?

Yes, they have an estimate that HelpfulDuo shared in its original message:

The initial estimated date for the maintenance session is October 3rd, at 09:00 AM EST.
and discussions will likely be unavailable to everyone for about three hours

So, if it doesn't take more time than they think and if it starts as they plan to initiate it, then it'll be back at " October 3rd, at 09:00 AM EST + 3 hours", namely "October 3rd, at noon EST".
But as any estimate... it could happen that things don't work out as "estimated". ;)

1 year ago

https://www.duolingo.com/UFaruqui
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Agreed. Anytime, our estimations could be proven wrong and things go wrong. It happens every once in a while, and we deal with it!

1 year ago

https://www.duolingo.com/P-Code
P-Code
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Thanks! I should have noticed that before in that FAQ message, but at least I know now. I'll check it for updates, although I'm pretty sure the forums will be back up by the time I get on Duolingo that day :P

1 year ago

https://www.duolingo.com/UFaruqui
UFaruqui
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Same here!

1 year ago

https://www.duolingo.com/UFaruqui
UFaruqui
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Thank you for letting us know! One question, though: This is happening for maintenance, correct? I just wanted to get my facts straight=) By the way, anyone can answer! But HelpfulDuo please do too!

1 year ago

https://www.duolingo.com/UFaruqui
UFaruqui
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I also do agree with the first question asked: How will be know any updates if the discussions are down? I don't get the answer...hehe

1 year ago

https://www.duolingo.com/AlanS181824
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Thank you for the heads up on this ^^

1 year ago

https://www.duolingo.com/Deformed_Avacodo

cool

1 year ago

https://www.duolingo.com/ChrisWilliams8
ChrisWilliams8
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Thank you Guys/girls my streak freeze is all back and up and running

1 year ago

https://www.duolingo.com/DestartreK1st
DestartreK1st
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8:00 in Vietnam!!!!

1 year ago

https://www.duolingo.com/DestartreK1st
DestartreK1st
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Until 11:00.

1 year ago

https://www.duolingo.com/UFaruqui
UFaruqui
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That's good for you, I guess! You will have the discussions because I don't think you'd be using them at that time of day! Yay for you!

1 year ago

https://www.duolingo.com/LeonardoN.M
LeonardoN.M
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Cool!

1 year ago

https://www.duolingo.com/Abayode

Good to know.

1 year ago

https://www.duolingo.com/442oonsJoel

Hey This is very impotant! all with 500 day plus streak are stupid

6 months ago

https://www.duolingo.com/betarage
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Ok great i hope it won't take too long

1 year ago

https://www.duolingo.com/Odzhakow916A1
Odzhakow916A1
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Ничего не понял.. как на фейсбук надо автоматический перевод

1 year ago