https://www.duolingo.com/KimberlyNo224236

XP complete but streak freeze disappeared

My daily log shows I've completed my XP each day, but this morning my streak freeze had mysteriously disappeared. Do they expire after a certain amount of time? It appears to have happened this morning, less than 8 hours into a new day, for which I just completed my XP.

October 3, 2017

2 Comments


https://www.duolingo.com/Qiunnn
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They dont expire after an amount of time. It is likely you didn't complete XP goal at a previous date but did not realise the streak freeze was missing until reccently

October 3, 2017

https://www.duolingo.com/pentaan
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In addition to the good comment of Qiunnn.

Losing a streak freeze or streak is a common complaint from people, who .......

  • use the Duolingo App
  • use an outdated operating system or an outdated browser.

Workaround for the App
Always check if your phone/tablet had synchronised with the Duolingo servers after doing a lesson.
Sometimes it can take 5-10 minutes after finishing a lesson in the App.
E.g

  • have Duolingo's web version always open in the browser of your phone/tablet
  • set this browser in Desktop mode
    (maybe not possible in an iOS phone with a small screen)
  • refresh your browser after each lesson in the App, and check if the amount of XP increased in Duolingo's web version.

  • Check every day if your streek freeze is still equipped.

  • Attention:
    A streak freeze starts protecting on the day after its purchase:
    it's only an insurance for the future, it's not a free pass for the same day!
    You can read more information in the two comments of moderator jrikhal in this discussion:
    https://www.duolingo.com/comment/23613189

October 3, 2017
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