Why is the account showing not mine? Today I had to reset my laptop to factory settings , which meant all the apps (including Duolingo) were uninstalled. I have just reloaded Duolingo but what is now showing is completely different from what was showing yesterday. eg my Italian fluency was at 62%, now it is at 15. I had over 700 lingots, now I have only 64! My Dutch has collpapsed to level 1. What has happened? Can you please restore the account.