Account collapse

Why is the account showing not mine? Today I had to reset my laptop to factory settings , which meant all the apps (including Duolingo) were uninstalled. I have just reloaded Duolingo but what is now showing is completely different from what was showing yesterday. eg my Italian fluency was at 62%, now it is at 15. I had over 700 lingots, now I have only 64! My Dutch has collpapsed to level 1. What has happened? Can you please restore the account.

1 year ago

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It's likely you have two Duolingo accounts. The extended profile of this account ( shows "last_reached_goal: 79 days ago".
Please, check all your email accounts for the data of your other profile.

1 year ago
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