https://www.duolingo.com/Robert841435

paid for jewels but they were never added to my account,

Paid 19.99 on 10-10-17. iTunes charged me but the 6000 jewels never showed up on yhe app. you advertise this app as free, but i cannot continue without buying jewels

October 12, 2017

1 Comment


https://www.duolingo.com/pentaan
  1. Request your money back from the service, from which you paid (credit card company, iTunes, ?)
    If this is not possible:
    Send a bug report via
    https://support.duolingo.com/hc/en-us/articles/204728264-How-do-I-report-a-bug-
    and select "Type of issue = Purchase Issue"

  2. At the moment, don' t use Duolingo's paid services, because there are many complaints about "paid for, but never got it" or "paid for, but it does not work"

  3. It is a good habit, to earn jewels instead of paying for them. If you run out of "Duolingo health" you can recover by "practice previous material"
    . https://support.duolingo.com/hc/en-us/articles/115002860543-How-do-I-restore-my-Health-
    . https://support.duolingo.com/hc/en-us/articles/115002887326-What-is-Health-
    . https://support.duolingo.com/hc/en-us/articles/115002860463-What-are-Gems-
    OR
    . use Duolingo's web version (www.duolingo.com) in the browser of your phone/tablet instead of the App.

October 12, 2017
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