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https://www.duolingo.com/profile/heather680679

Paid for 1 year subscription. Still getting advertisements. Nothing changed.

October 21, 2017

3 Comments


https://www.duolingo.com/profile/Lemniscatarum

Put this in the troubleshooting forum and you're more likely to get help.


https://www.duolingo.com/profile/Usagiboy7

Hi heather,

Have you gone through your options in the Help Center? They have a section for troubleshooting Duolingo Plus in there. To find it without the above link, hover over your username in the blue bar at the top of the screen (desktop version). A menu will drop down. From the menu, select "Help".

If you want a refund, but have gotten stuck in a loop of auto replies, please make sure you've submitted your ticket as a purchase issue via the bug report form. If you submit it as a bug or other issue, the sales department won't see the ticket. The bug report button is located at the very bottom of the Help Center page.

Good luck!

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