Duolingo won't cancel my subscription.
Duolingo won't cancel my plus subscription. I have an android but subscribed through the app, as such Google play doesn't think that I have a subscription. I have emailed 4 times now asking them to cancel it. They reply saying they will look into it and then I get charged again. I'm at sea and this app never worked for me. I'm at my wits end.
I checked the Help Center and found these two articles
I hope one of those can help!
Oh, PS in the replies where someone is saying they will look into it, is it automated or from an actual person? If it's automated, I wonder if it's not fully delivering the ticket to whoever in staff oversees this stuff. :(
Anyhow, there should be a reference number generated when you've gotten a reply, even if it is automated. When you've sent follow up emails, have you included that reference number? That's really important to do. If you haven't, I recommend collecting the reference number from each email reply you've gotten about this issue when you contact them again.
I actually review the purchase issue tickets. :)
If you ever get stuck in a loop of auto replies, please make sure you've submitted your ticket as a purchase issue via the bug report form. If you submit it as a bug or other issue, I won't see the ticket.
You may also email me directly at email@example.com.
Stefi, I made some progress on this. I am sending you the information you need via private message. Please make sure that the email address associated with your Duolingo account is correct. If it is, you should receive my message. If you don't receive my message, please check your spam and junk mail folders. :)