https://www.duolingo.com/Moi961

I just had my progress reset back to 1 day.

Hi guys, just a problem I've faced just today about Duolingo. I connected to do my before-bed language exercises, and saw the progress had gone back to zero.

I checked whether I had done my exercises yesterday: which I can confirm I did as the progress bars shows I did my work yesterday, meaning that IF I had skipped the day before that (I did miss it), I would now be on day two, not one (because I've done today's exercise). Obviously something is wrong.

And I even got an e-mail this morning about continuing my 212 day streak. So I simply don't know what just happened.

I'm not sure whether it's because I was doing Japanese yesterday and because it's in BETA it has some glitches? But I'm quite upset I've lost this for no reason whatsoever this time. It was a visual reminder of how I kept up doing things since roughly the beginning of this year.

After checking the guidelines I could not find a single person to message about this, just an FAQ about the topic, so I decided to share the problem here. If anyone can give any feedback on whether they've had something similar happen today in case it's a web-wide problem, please let me know.

Edit: It also says I've lost my wager 4 times in a row. Same day.

Edit 2: Duolingo just offered to get the streak back for 10.99GBP on my phone, I think this is essentially blackmail. I did NOTHING wrong, and they expect me to pay.

Edit 3: Going to post here every day what the streak should be I don't know if I'll get anything from DL's staff, but I really do hope they catch up with this. Today it should be day 217

Edit 4: currently should be on day 5 assuming the glitch was right, and I'm still day 3. Did my work yesterday, that doesn't show up, but I still has a streak freeze so it should be day 4.

I expected more from Duolingo. Restore my streak like you should for free and I might consider Duo plus, but I'm definitely not paying for something I know for a fact is your fault, not mine.

October 25, 2017

12 Comments


https://www.duolingo.com/Camilla-danesa

Here are some lingots to cheer you up. :-|

October 26, 2017

https://www.duolingo.com/Moi961

I appreciate it, but I'm okay Lingot-wise. It's more about the streak being lost, which I imagine yourself would be very disappointed if they just ripped it from you at this point. Congrats on keeping such a high streak, 790 O.O

October 26, 2017

https://www.duolingo.com/Moi961

Before anyone asks, yes, my computer is in a different time-zone to my mobile phone (British time), but the pc (on which I did the work in) is currently in Spanish time (23:15 to be exact) so it STILL is wednesday. So that one is definitely not the reason.

October 25, 2017

https://www.duolingo.com/Camilla-danesa

I wouldn't trust the timezones. Whether I'm home or in a different timezone Duolingo seems to have its own idea of what time it is for me!

October 26, 2017

https://www.duolingo.com/Moi961

It could be this to be honest, Duolingo messing up me with some other user's timezone, but I've the day before yesterday's work done and I would have imagined the page would have known better. :/

October 26, 2017

https://www.duolingo.com/Moi961

I can and WILL provide any screenshots if necessary. But I'm already rather upset with this whole thing. I really do hope this is a glitch and not them trying to suck money.

October 25, 2017

https://www.duolingo.com/ThomasGabr13

I just fished a lesson and got no XP for it. The website skipped the page showing new XP and jumped to the Home page.

October 25, 2017

https://www.duolingo.com/Camilla-danesa

argghh!

October 26, 2017

https://www.duolingo.com/MissR15

WOW!! requesting money to reinstate the streak! im quite without voice! wow just wow! what a greed!

October 25, 2017

https://www.duolingo.com/AndyBoi17

thats crazy

October 26, 2017

https://www.duolingo.com/Eevee_Hannah

saammmeeee! I had a 18 day strike and then it said i had missed a day, but i didn't!

October 25, 2017

https://www.duolingo.com/Moi961

If anyone knows of any good ideas of how to post screenshots on Duolingo could you let me know? This is so I can add it here and prove the points.

October 26, 2017
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