https://www.duolingo.com/SonkWaban

Trouble cancelling subscription

I signed up for the Duolingo plus subscription to beef up my Spanish before a trip. I understood it to automatically renew until I cancel the subscription. That has been impossible. I have tried through my iPhone settings and iPhone app settings and am never led to a place where I can manage my subscriptions. Is anyone else having this problem. Quite frustrating that there is literally no customer support with Duolingo.

October 27, 2017

9 Comments


https://www.duolingo.com/Usagiboy7
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Just to add a quick tip to Pentaan's link, If you want a refund, but have gotten stuck in a loop of auto replies from Duolingo, please make sure you've submitted your ticket as a purchase issue via the bug report form. If you submit it as a bug or other issue, the sales department won't see the ticket. If you still have trouble with this, please leave me a follow up comment.

October 29, 2017

https://www.duolingo.com/ruferales

You can also cancel your subscription through your bank, Apple account or whatever payment method you are using, just ask them to cancel any recurring payments towards Duolingo, should be easy.

October 27, 2017

https://www.duolingo.com/BilingualKylo

wow.i cant manage my subscriptions either.

October 30, 2017

https://www.duolingo.com/BilingualKylo

i agree :(

October 30, 2017

https://www.duolingo.com/BilingualKylo

i gave U half of my lingots cause U might want them one day

October 30, 2017

https://www.duolingo.com/BilingualKylo

i feel bad for U. :( :( :( :(

October 30, 2017

https://www.duolingo.com/BilingualKylo

its probably hard for U

October 30, 2017
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