https://www.duolingo.com/rmcode

Tone of comments - anger is not necessary

  • 1560

Firstly the course writers are grateful for any constructive criticism and error spotting.

We endeavour to respond to these points as quickly as possible in order to improve the course.

However recently a few contributors have made intemperate comments about the course. This is tiring to read after the many unpaid hours spent on improving the course.

In future such comments will be immediately deleted and if an individual continues to make angry remarks in this forum they'll be banned.

October 28, 2017

14 Comments


https://www.duolingo.com/JeffYoung0

I would like to thank the contributors for all of their hard work. Thank you for making this amazing course! Diolch yn fawr iawn!

October 30, 2017

https://www.duolingo.com/Adams861

Thank you so much for this course, which has played a major role in making me a committed and dedicated learner. I applaud your patience and dedication in dealing with so many questions that, in some instances, could be answered independently if we as learners read the notes, consulted a grammar book or a dictionary, rather than always wanting to be spoon-fed the answers. This is common practice in any language class, so the whining about the difficulty of the material etc., is galling. And as for the impatient and angry comments, I welcome deletion as these comment add nothing to this fine course. Dal ati a diolch o galon.

October 30, 2017

https://www.duolingo.com/icobra69

You make great job. Thanks you for this course.

October 30, 2017

https://www.duolingo.com/Suukkii

I'm about halfway through v2 of the tree and finding the changes made very helpful. Thanks to contributors for all their hard work. Ignore the haters. You're doing a great job.

October 28, 2017

https://www.duolingo.com/BobNoonan

I have less than 30 modules of the V2 to go and I agree with others on the improvements. And I appreciate the improvement in the module review system. No longer must I translate or type "Dw i wedi blino" five or more times a day.

November 1, 2017

https://www.duolingo.com/Zyndell2

I appreciate the course. Learning Welsh is a challenge. Duolingo is making it possible for me to learn. (I failed Spanish in high school.) The course is impressive.

However, I have found that reporting issues and asking questions can result in an attitutide, whether intentional or not. In more than one post, the person made it clear I shouldn't have asked a question. That can cause problems. Add in known problems that haven't been fix, and tempers are going to come into play.

There are ways to resolve both user concerns and prevent management stress, but it requires opening a dialogue.

Additionally, with the paid option, people will have higher expectations. I chose it to contribute. I have no ads, which is nice. But being able to contact customer service with a program error would be really nice.

November 4, 2017

https://www.duolingo.com/ibisc

If you have found an error in the course material, please let the course team know by using the ‘report’ button or by raising it in a sentence-related discussion - we can usually fix a course content problem within a day or two. Version 2 of the course is currently in testing and we expect to find and fix such problems until it is stable enough that Duo will transfer everybody to it and close down version 1. Do make sure that you read the course notes for each section - we try and keep those up-to-date with explanations of points that are often raised in discussions.

For system-level bugs and sound problems, etc, please raise a report, or add to an existing report, in the ‘Duolingo troubleshooting discussion’ - that one is monitored by Duo staff who can fix technical problems.

November 4, 2017

https://www.duolingo.com/Zyndell2

I followed the instructions in the help file and posted a discussion thread.

November 5, 2017

https://www.duolingo.com/Jane-German

Yep. Give them one warning and then ban them.

Congratulations and much respect for your past and on-going work.

October 28, 2017

https://www.duolingo.com/Mab_y_ddraig

Dw i'n cytuno yn llwyr. Fel dw i wedi dweud, mae'r cwrs yn gwych a dw i ddim yn hoffi sylwadau lle mae pobl yn cwyno am dim byd!

Llongyfarchiadau. Dw i'n gobeithio y fyddwch chi'n medru gwneud cwrs arall yn y dyfodol.

November 3, 2017

https://www.duolingo.com/kirezatav

Oh dear, it's disheartening to hear you've been getting such comments, I've been thoroughly enjoying the course and have found it absolutely invaluable in kickstarting my Welsh. It's a shame that people do often seem to forget that most courses are made by volunteers. That you all spend so much time working on improving the course and responding to sentence discussions is commendable. I just hope you all remember that your efforts are hugely appreciated by many, and the complainers are surely a tiny minority!

October 28, 2017

https://www.duolingo.com/phil3443

Having learnt Welsh in school a long time ago, and finding that this reminds me very well, I say well done & Iechyd da!

May 13, 2018

https://www.duolingo.com/CliveWilli

I have recently moved to Wales. It is important to me to learn to speak Welsh but my work commitments make attending a formal course too problematic. I am thoroughly enjoying studying Welsh with Duo Lingo and I thoroughly appreciate the effort that has gone into creating and maintaining this course. Please do not be disheartened by the inability of a few to behave with civility and gratitude. Sadly these days when people find something difficult, they interpret this situation as meaning 'somebody else is to blame' whereas 'more effort required' may be more appropriate. Many thanks and a ton of appreciation for your effort, this course is making a big difference to myself and my wife.

January 1, 2019
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