https://www.duolingo.com/dankainora

Lost streak - although I had "Streak freeze": How could it be lost?

Hi,

Today I've realized that my streak has been lost.

Duo Lingo was always the part of my daily routin and the improving streak was a motivator.

Unfortunately I've lost my streak, although I had "streak freeze".

Is there any option to get it back?

Thanks for all the info, suggestion and potential help,

Nora.

11/2/2017, 9:25:05 PM

13 Comments


https://www.duolingo.com/Woof.
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Hi Nora.

Are you absolutely certain you had a streak freeze? 99% of people who say they lost their streak even though they had a streak freeze actually didn't have one! Or are you one of the 1%?

11/2/2017, 9:32:37 PM

https://www.duolingo.com/dankainora

Hi Woof,

Thanks a lot for your input.

I bought it, so it was available in the system. Today I've bought it again to be sure that a "streak freeze" is always in my pocket.

Have a great day,

Nora.

11/2/2017, 10:12:21 PM

https://www.duolingo.com/psionpete
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You also need to check it everyday to make sure it is still available.

11/3/2017, 7:58:56 AM

https://www.duolingo.com/Usagiboy7
Mod
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psionpete gives good advice. You should check your streak freeze everyday (and perhaps refresh the page as extra measure bc I spotted my streak freeze in place just the other day after knowing I'd use it that same day and hadn't purchased another. So, I refreshed the page and then it showed that the streak freeze was available for purchase again.)

Anyhow, I created the discussion Checked your Streak Freeze today? to demonstrate various ways that we can use our streak freezes without realizing it.

I also lost a very long streak (994 days) and it was very demotivating for me. So, about a year later when I was ready to start studying again, I created this post that you might like to read called On starting again after losing a streak.

I hope these links are helpful to you in the future. :)

11/3/2017, 7:07:14 PM

https://www.duolingo.com/Elephant5Lover

Hi Nora! I had one but it doesn't last long for me. I have no clue why but I bet it is because I wasn't doing for like a day. Apparently, if you miss a day you lose the streak. I was going to ask you the same question Woof did. But in my own words. How long have you been doing the streak freeze? I just started mine again because I lost it. Again! lol:) Hope you get the streak freeze back and get yourself back on schedule! Talk to you later! Bye ~Kaylee Marie

11/2/2017, 10:54:01 PM

https://www.duolingo.com/dankainora

Hi Kaylee,

I am on the site since February and my streak was continuous. I've purchased the "streak freeze" as a safety backup.

The site is fun and the main motivator was the increasing streak.

Thanks a lot for your input, and all the best,

Nora.

11/3/2017, 5:05:00 AM

https://www.duolingo.com/MaryMary302437

The same thing happened to me about two months ago. I lost a streak of about 75 days. They had made some sort of change - it's when they added the in-app purchase option - and everyone in my club room (except the admin) went to zero. I emailed the help ppl, but no response. "Oh, well," I said to myself.

Good luck on building yours up again!

11/3/2017, 1:07:37 AM

https://www.duolingo.com/dankainora

Hi Mary Mary,

Thanks for your input.

Bye,

Nora

11/3/2017, 5:02:21 AM

https://www.duolingo.com/pentaan
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Please, read this post of moderator Usagiboy7.
Checked on your Streak freeze today?
https://www.duolingo.com/comment/24771557

11/3/2017, 6:42:04 PM

https://www.duolingo.com/Kansokusha
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These "lost streak" posts give me goose bumps every time.

11/3/2017, 12:11:18 AM

https://www.duolingo.com/dankainora

Hi Neutrino,

I am totally agree with you. Although I don't know what could be the best place or the most effective way to highlight this kind of issue.

Kind regards,

Nora

11/3/2017, 5:01:09 AM

https://www.duolingo.com/Thomas.Heiss
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Sorry to hear about this Nora.

Another sorry, but your streak is not eligible for repair anymore on the mobile app, e.g Android app lingot store:

https://www.duolingo.com/users/dankainora

"last_streak":{"shortened_product_id":"streak_3","length":262,"is_available_for_repair":false,"google_play_product_id":"com.duolingo.purchase.streakrepair.3","product_id":"streak_3","last_reached_goal":1509657624000.0,"days_ago":4,"google_play_dev_payload":""}

It is either "days_ago:4" or your new registered XP / streak 1 which already set the repair to FALSE.
Or....the repair may not have been relevant to your user account (A/B test) from the beginning.

11/4/2017, 1:34:25 PM

https://www.duolingo.com/Thomas.Heiss
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My own streak data looks like this:

{"streak":356,"username":"Thomas.Heiss","direction":"pt<-en","creation_age":32593997831,"has_item_streak_freeze":true,...

"inventory":{"streak_freeze":"2017-11-03 06:47:42.407000",

11/4/2017, 1:42:55 PM
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