https://www.duolingo.com/FLchick

Getting blipped off Duolingo

I started this discussion in Duolingo and then reported it to Troubleshooting on the advise of several members. This has been happening to me lately, most recently several times tonight. Previously I thought it was due to a static electricity charge caused by my blanket. Tonight I imagined it was because the system started a new day giving me an opportunity to continue my streak. But just now, it did it again, while I was mid-lesson and doing a good job with a likelihood of success when I was interrupted by a blip that "refreshed" me back to beginning the lesson anew. SO frustrating! Is this happening to anyone else, or is it just me? When it happens it takes me to the icon page of the I-Pad tablet ; I select Safari and it opens to Duolingo and I've totally lost my lesson. The operating system is iOS7.1 and the browser is Safari. Thanks to everyone who commented when this was posted in Duolingo and helped me get this transferred to Troubleshooting.

April 7, 2014

34 Comments


https://www.duolingo.com/Luis

What browser and operating system are you using?

April 7, 2014

https://www.duolingo.com/FLchick

I really don't know. It's my esposo's I-Pad so it can't be Windows for OS. Can you tell I'm not computer savvy? I'm going to try Troubleshooting forum as two people suggested. Thanks.

April 7, 2014

https://www.duolingo.com/mommarigo

Luis, I am using Windows 8, and Internet Explorer 11, when it happened on my computer.

April 7, 2014

https://www.duolingo.com/FLchick

@Luis with help I found out the I-pad uses iOS7.1 and the browser is Safari. The OS version is up to date according to Settings. It's my husband's tablet so I can't make any changes to the browser. It might be the computer. I use my son's I-pad (often) and I've never had it happen on his tablet. I really like computers, but they don't like me back so much.

April 8, 2014

https://www.duolingo.com/kristinemc

We need some more info from you! Some of you have given the model and browser, but if you haven't shared the other info please do! Thanks :)

  1. What type of lesson are you doing? (skill lesson, timed practice or regular practice)
  2. Which iPad model are you using?
  3. Is there a behavior pattern? Are you leaving the screen to go to another browser window or app, for example?
April 9, 2014

https://www.duolingo.com/FLchick

Hi kristinemc, 1. I'm either strengthening a specific skill or doing general strengthening. 2. I'm using iPad model MD516LL/A 3. I am only doing the lesson. I don't navigate away as I've already learned that that has negative results. If you need anymore information, just let me know.

April 9, 2014

https://www.duolingo.com/FLchick

It just happened (4/10/14)to me again kristine; I just successfully completed a general strengthtning, heard the horns and before it totally finished it flipped to the iPad's icon page so I don't know if I received my points or not. I think I had one heart left.

April 10, 2014

https://www.duolingo.com/FLchick

Hey Kristine, it's 7:44 pm in my part of Florida and it just happened to me again. This time I was using my son's I-Pad. It was the first time it ever happened on his tablet. I was strengthening a specific skill Verbs Past.

April 10, 2014

https://www.duolingo.com/FLchick

It happened again at 10:36 a.m. I just successfully competed a practice with two hearts left and it closed (before my points were able to be recorded, I think).

April 12, 2014

https://www.duolingo.com/FLchick

And happened again at 10:41 a.m.

April 12, 2014

https://www.duolingo.com/pamec

Hi @FLchick and others that reported this:

We were able to reproduce this but it seems to only happen if you're blocking all cookies on Safari. Could you please confirm this is the case?

To check, go to Settings in your iPad then Safari and see if Block Cookies is set to "Always". If so, try changing to "From third parties..." and see if it still crashes for you. Let us know if this works!

April 12, 2014

https://www.duolingo.com/FLchick

Hi Pam, I checked and it was already set to "from third parties..." I just reported another crash that occurred tonight 4/14/14@ 8:54.

April 15, 2014

https://www.duolingo.com/FLchick

4/14/14 8:54p.m. Duolingo closed unexpectedly and returned me to the iPod icon page. After reporting this, I'm closing this and re-opening.

April 15, 2014

https://www.duolingo.com/Usagiboy7

I have now been blipped off the lesson too. Usually i use my laptop, but im on my ipad today (safari 7.1) i was doing subjunctive imp. Partway through my second attempt my browser shut. So i opened it and the page reloaded. I was using websit when this happened, not the app. It was about 3 min ago.

April 11, 2014

https://www.duolingo.com/FLchick

I don't use the app either on the iPad. Sorry this happened to you. It is frustrating when you are close to the end of the questions and then you lose it.

April 11, 2014

https://www.duolingo.com/Usagiboy7

Aww, thank you for the comfort Flchick :) I'm pretty laid back when it comes to Duolingo these days. ^_^

April 11, 2014

https://www.duolingo.com/FLchick

I definitely need the practice. Plus, it's hard to hate "free".

April 11, 2014

https://www.duolingo.com/FLchick

This is in reply to PAMEC: regular practice. I could not find you on the Discussion page

April 12, 2014

https://www.duolingo.com/psionpete

The only time i have had something like this happen is when I have been part way through a lesson on my iPad app and then switched to my browser to check on something on the internet. I have assumed that the browser then connects to DL (I have a DL page always open) and whatever it does it seems to reset my app to its initial state.

Are you doing anything similar?

April 7, 2014

https://www.duolingo.com/FLchick

Nothing like that. I've learned the hard way that veering away results in a restart.

April 7, 2014

https://www.duolingo.com/Arthurva

Could be an internet problem. Or a browser problem. Try changing your browser.

April 7, 2014

https://www.duolingo.com/FLchick

Thanks.

April 7, 2014

https://www.duolingo.com/mommarigo

Actually, I did. I was working on an immersion article, and the screen kept blipping...not refreshing, just flipping between a blank white screen and the normal article view.

I suggest you move this to the Troubleshooting forums. You should be able to edit your first post to change the forum.

April 7, 2014

https://www.duolingo.com/FLchick

I will try Troubleshooting as you suggest. Thanks.

April 7, 2014

https://www.duolingo.com/Usagiboy7

Hi FLchick,

Could you please subscribe to the Troubleshooting forum, then come back here and edit your post. At that time, you'll want to select "Troubleshooting" from the drop-down menu instead of "Duolingo".

Also, please add your operating system and browser (For instance, mine are Windows7/Firefox).

Thank you!

April 7, 2014

https://www.duolingo.com/FLchick

Could you give me more info on how to do that? I'm using an Apple I-Pad and I think browser is Safari. I found Troubleshooting but I don't know how to subscribe. Thanks. I think I figured out how to transfer the discussion page.

April 7, 2014

https://www.duolingo.com/Usagiboy7

Hi FLchick,

To find out which version of the operating system, turn on your iPad, go to Settings (my icon for settings is a sprocket or gear thing, yours might be as well), then go to General and on the right look for Version. Whatever is listed under Version is your operating system. (For example, mine says 7.1) To get a specific idea of what 7.1 applies to, you can go to Settings, General, and on the right Software Update (Here mine says iOS 7.1)

Next, under the icon you are using to access the internet, under it should be the name. (For example, mine says Safari.)

I hope this helps! ^_^

April 7, 2014

https://www.duolingo.com/FLchick

Found it. Excellent instructions. Mine is also 7.1. And it shows the version is up to date. Also, Safari is the browser.

April 8, 2014

https://www.duolingo.com/Usagiboy7

Great! I'm so glad that worked for you. I am also still learning my way around the iPad.

I suggest editing your post and adding that information. And then, just to be thorough, reply to Luis message above starting with @Luis and put the info there. :)

April 8, 2014

https://www.duolingo.com/KansasBurri

This happened to me a few weeks ago on Chrome over and over, but now it doesn't happen to me anymore. On the bright side, I never forget that Spielzeug means toy.

April 7, 2014

https://www.duolingo.com/jeanprendiville

I am very happy to see that I am not the only one with this problem. Using ipad version 7.1 and iOS 7.1 with Safari for ten days now when I do the tree exercises, half way through the site closes. This only happens with the tree, not the case with discussion, immersion etc. I switched to app. This works perfectly but I don't like the app. It is too simple. It does seem to be a glitch, i hope a solution can be found. Checked Cookies it is set to third parties so no solution there

April 15, 2014

https://www.duolingo.com/FLchick

@jeanprendiville I'm sorry it's happening to you, but I'm glad to know it's not not just happening to me. Most times I can deal with it fine, but when I'm working on continuing my streak and it closes when I'm sure of successful completion it's uncommonly aggravating!

April 15, 2014

https://www.duolingo.com/ZoeCannon

Oops, just saw that this discussion was 2 months old - deleted my comment. The crashes I'm having must be unrelated.

June 21, 2014

https://www.duolingo.com/FLchick

It still happens to me. It is very annoying, especially if I'm one question away from completing a session.

June 21, 2014
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