Chat feature: A note from a critic
Most people hate the removal of the chat feature. But lets give Duolingo a fair chance.
Pros of having the chat feature removed:
- Doesn't spam up your profile with long discussions
- Loads your profile faster
- Takes away the bad or weird things posted on your profile
- Provides room for other cool stuff
- Many people liked having that feature
- More spam on the forums
- Lessens the value of having friends on Duolingo
- Users who need to contact a moderator for help cannot do so directly, so they either make a new post about it, or find a post that the moderator created or commented on, and ask what they want through a reply irrelevant to the post topic, cluttering the forum in both cases.
- People can communicate privately about something they want to be fixed
I know this might be a little bit late, but better late then never! Let the down voting begin!
Cons: users who need to contact a moderator for help cannot do so directly, so they either make a new post about it, or find a post that the moderator created or commented on, and ask what they want through a reply irrelevant to the post topic, cluttering the forum in both cases.
I'm saying that your use of absolutes - of "most people," of "everybody" is inappropriate. You assume, without evidence, that because you saw a certain pattern that's heavily affected by selection bias, that "everyone" agrees with you. Some people probably do hate the removal of activity; some don't. And quite a few probably couldn't care less. Without evidence to the contrary, you shouldn't be using such absolute terminology.
No; it has to do with the correlation you're making. You are saying, in a nutshell, that because you have seen a lot of disapproval from the removal of the streams, that must mean the majority shares this opinion. If I had a lot of friends who said they liked apples, does that mean the majority of the world likes apples? Though, you could be right. However, making correlations such as the one you made is a bit risky, seeing how it leaves out important factors that can impact your conclusion.
Nowadays, a user is allowed to send an abuse report directly to the staff.
You will always receive a confirmation of your abuse report.
Depending on the severity of the abuse, the staff acts within an hour untill a week. And I have always received an email, that explaines their actions.
In the past, you had to search very hard for the right moderator in a poorly organized document. And you hardly received any feedback.
Pentaan, users have always been able to report abuse directly to staff. When I arrived, there was a white support tab on the left. Then, there was an email address. Now, there is a report in the Help menu. The pros of contacting a moderator was less backlog and so generally quicker action. :) (Though, being familiar with which mods were most active was an important component to that. Not a perfect system, for sure.)
Just to let folks know, there are currently people in a/b groups (like myself) who have more casual chat features while Duolingo collects data on how people are interacting with the features. If the tests fail, Duolingo has to try the next idea on the list to test. As with everything on Duolingo, change takes time (sometimes a lot of time).
fjaguero, I just noticed it doesn't say "Host" next to your username in grey (like mind says "mod"). Would you mind messaging in to staff and letting them know? They are still working out the bugs of the alpha launch. If need be, you can take a screenshot of both of our icons so they can see what you're referencing. Thanks! ^_^