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- Topic: Troubleshooting >
- record button
record button
i do not like to repost but i had only one answer: "First, try reloading the page in your browser. Then try restarting your browser. If the first two suggestions don't work for you then you'll want to try updating your version of Flash (here's a helpful link: http://get.adobe.com/flashplayer/) Also, make sure that you don't have any browser extensions that block Flash (i.e. Flashblock). Let me know if this helps! " and i answered : "None of them are working :( i have the latest flash player, i have mozilla firefox, i don.t know if a have an extension that blocks flash. As i said before i didn't update anything on my computer. I didn't open my pc for a few days, but now i still have the same problem: record button is like a picture and i cannot press it :(" ...so what should i do; where is the problem...i do not understand :((
9 Comments
Sorry about this! Can you try clicking on the following link and let me know what it says? http://duolingo.com/sm2_diagnostics/sm2-troubleshooting-tool.html
green OK :) and this: SM2 SWF V2.97a.20130101 (AS2/Flash 8) ExternalInterface available Adding ExternalInterface callbacks... Testing Flash -> JS... Flash -> JS OK Waiting for JS -> Flash... JS -> Flash OK Enabling polling, 50 ms interval
Do you know if you have any plugins installed such as Ghostery or adblock?
Nope. I don't have any of those. I just didn't enter on duolingo for like 2-3 days and when i came back, the record button didn't works, as it is now. The thing is that it shows me as it is loading but the button still remains like an image.
Our best guess is that there is a connection issue between you and our speaking servers. Unfortunately, I don't think there is much we can do about that :(
i wonder if i reinstall mozilla and flash player should it work? or maybe a windows reinstall? i can say that before the duolingo problem i installed rosetta stone. i wonder if there are some parts interfering with the web :(
