https://www.duolingo.com/profile/barrec03

I've lost all my progress

Is there a way to contact Duolingo support? All of a sudden my progress is back to zero I've lost everything. Is someone else having the same issue?

Thanks

December 10, 2017

11 Comments


https://www.duolingo.com/profile/Lrtward

Have you changed the language you are learning "From"?

For example, have you done lots of "Spanish for English speakers" and then decided to do a language "for Spanish speakers"? That will make it look like you've lost everything until you switch back to a course "for English speakers".

Did you reset your course? That cannot be undone.

December 10, 2017

https://www.duolingo.com/profile/OmegaGmaster

Judging from his profile, it's probably the latter.

December 10, 2017

https://www.duolingo.com/profile/idkhbtfm

but then again thats exactly what happened to me and my german tree, although i havent even visited the reset courses page in a long time. maybe its a bug?

December 10, 2017

https://www.duolingo.com/profile/pentaan

Your extended profile (https://www.duolingo.com/users/barrec03) shows:
You created this account more than three years ago and you used it 1348 days ago for the last time.

"trial_account":false,"created":"\n\n\n\n\n\n\n\n\n3 years ago
"last_reached_goal":null,"days_ago":1348

Usually this is caused by logging into an old, forgotten account created using a different email address.

  • Please, check the email address that belongs to this account in your Settings (https://www.duolingo.com/settings)

  • try all of your other email adresses by using the "Search" button under the leaderboard in your home page (www.duolingo.com)
    Maybe you will find your active account by using one of your other email addresses, your Facebook account or your Google account.

  • check all your email boxes on Duolingo post to your active account

  • Do you know (one of) your Duolingo friends or followers in real life. Then you can ask them to look for the profile name, that belongs to your active account.

December 10, 2017

https://www.duolingo.com/profile/asnead279

I also just had this happen to me. it logged me out and then when i logged in all my progress was gone.

December 13, 2017

https://www.duolingo.com/profile/DuncanUnsp

This just happened to me. Did you ever get it resolved? If so, what did you do to get it fixed?

June 14, 2018

https://www.duolingo.com/profile/Cailinn2

The same thing happened to me!

December 14, 2017

https://www.duolingo.com/profile/JessicaRoy659000

Same happened to me as well on Sunday. I created the account 3 months ago and always stayed "logged in" on my laptop, to make it easy to study. When I went to do my work Sunday evening, the course logged me out and when I tried to log back in, it did not recognize my email address I used to create the account. I was at level 12 Swedish with a 61 day streak, and 174 lingots that I lost completely. I had to create a completely new profile again and start from scratch

December 14, 2017

https://www.duolingo.com/profile/Pam718576

Yes I’ve lost all my progress too. SO upsetting

November 2, 2018

https://www.duolingo.com/profile/RH1234

This just happened to me in French. I just lost everything except the first subject. I'm still at level 12, but am starting over like someone who knows nothing. I checked and apparently there is no way to contact them.

April 14, 2019

https://www.duolingo.com/profile/david_espinosa13

Hey barrec 03 (and everyone interested). I figured out what is going on. There are some language courses inside Duolingo (either website or app, and most generally on app), in which your native language can be normally used (I will mention Russian as example of what happened to me; my base language on the app was Spanish). One day, I decided to take a Chinese course, but after selecting it I received a warning saying that THE APP LANGUAGE (not on the phone, but on the app, please be aware) WAS CHANGING TO ENGLISH (since it seems there is no direct "database translation" between Spanish to Chinese and back forwards). I took a couple of Chinese lessons, but when I tried to take a couple more of Russian on the same day... The nightmare, all my process lost.

Of course, I searched the internet, with no clear explanation on what to do, so I knew I had to McGyver my way to solve it, lol...

The first to need to do, is stop trying to reset it using your smartphone (which is the usual device most people here take their courses), and login to your Duolingo account using a laptop or desktop computer. Once there, you will see in the upper-side of the window, an icon showing the flag of your seemingly progress-gone-forever language. Click it. Then you want to scroll down, just to find a SECOND flag of the same language, but with a shorter icon of your base app language (on my example, a Russian flag, with a little Spain flag on one corner). Choose this one, and you will see your progress restored again.

I think Duolingo app & desk programmers, need to either debug this issue to make users able to restore all of their languages from the app (regardless of Android or iOS device), or you know, programming an AI capable of doing the translation on the background, so users see only "our" base language, and the language we want to learn, instead of using "bridges" which as you could see, bring lots of problems to final users.

May 20, 2019
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