https://www.duolingo.com/ObidiahLegg

Help

I have had to reset my computer to factory specs. I am now unable to get back into my account. I am a Plus member. When I enter my email address and username I am told they are already in use.

Help please

December 11, 2017

6 Comments


https://www.duolingo.com/Dcarl1

Resetting your computer will have no effect on your DL account, except that the computer won’t now store your info for easy access.

Sounds like you are trying to create a new account. You don’t need to do that. Just sign in with your credentials.

December 11, 2017

https://www.duolingo.com/pentaan

In addition to the good answer of Dcarl1:

December 11, 2017

https://www.duolingo.com/Grace291391

Yeah,Pentaan is right. Maybe you keep pressing the "get started" button. Try Pentaan's idea it will probably work. Other wise ask a family member like WonderWoman0004 said.

December 12, 2017

https://www.duolingo.com/RedAngel666

Hi Michael,

Maybe Dcarl1 is right, please try. If you need further help please have a look here: https://support.duolingo.com/hc/en-us

Best regards Angel

December 11, 2017

https://www.duolingo.com/WonderWomen0004

I would get one of my family members to do it(my dad)

December 12, 2017

https://www.duolingo.com/psionpete

You need to login. It looks like you are trying to create a new account. To login in you oonly need your user name and password.

December 12, 2017
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