I have had to reset my computer to factory specs. I am now unable to get back into my account. I am a Plus member. When I enter my email address and username I am told they are already in use.

Help please

December 11, 2017


Resetting your computer will have no effect on your DL account, except that the computer won’t now store your info for easy access.

Sounds like you are trying to create a new account. You don’t need to do that. Just sign in with your credentials.

In addition to the good answer of Dcarl1:

Yeah,Pentaan is right. Maybe you keep pressing the "get started" button. Try Pentaan's idea it will probably work. Other wise ask a family member like WonderWoman0004 said.

Hi Michael,

Maybe Dcarl1 is right, please try. If you need further help please have a look here:

Best regards Angel

I would get one of my family members to do it(my dad)

You need to login. It looks like you are trying to create a new account. To login in you oonly need your user name and password.

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