I have had to reset my computer to factory specs. I am now unable to get back into my account. I am a Plus member. When I enter my email address and username I am told they are already in use.
Resetting your computer will have no effect on your DL account, except that the computer won’t now store your info for easy access.
Sounds like you are trying to create a new account. You don’t need to do that. Just sign in with your credentials.
Yeah,Pentaan is right. Maybe you keep pressing the "get started" button. Try Pentaan's idea it will probably work. Other wise ask a family member like WonderWoman0004 said.