https://www.duolingo.com/Anjay007

'Claim Reward' button does not go away from the app version.

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Hi,

I have Duo on both internet & my mobile app (Android) and for a few days now there is a panel appearing on the top of my screen saying 'Claim Reward' with a golden chest next to it. When I click on the button, nothing happens and I can't make it go away.

I've been reading fora re. this & the suggestion here is to re-install the app to the latest version (mind you, I installed the app less than 2 months ago). I am a bit worried I will loose my club details (I am an admin) if I do that.

I have already deleted cache and nothing happened.

Would anybody have any suggestions re this, please?

BW,

Anjay

12/17/2017, 10:58:59 AM

3 Comments


https://www.duolingo.com/Lynn323053

your post should be in troubleshooting

12/17/2017, 1:34:12 PM

https://www.duolingo.com/Einat162
Plus
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try tapping back on the tree (beyond that part of the window) - this takes me back to the tree. It is a little annoying there is no "x" for closing, but it works.

12/17/2017, 5:46:19 PM

https://www.duolingo.com/Anjay007
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Hi, Thank you for all your help. I have reported it with Duo and it has disappeared after 24 hours or so.

In the meanwhile I have also re-installed the app (FYI, it does not loose the club data at all) but it did not get rid of this button.

I think it was a bug.

Best wishes,

Anjay

12/18/2017, 7:21:29 PM
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