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'Claim Reward' button does not go away from the app version.


I have Duo on both internet & my mobile app (Android) and for a few days now there is a panel appearing on the top of my screen saying 'Claim Reward' with a golden chest next to it. When I click on the button, nothing happens and I can't make it go away.

I've been reading fora re. this & the suggestion here is to re-install the app to the latest version (mind you, I installed the app less than 2 months ago). I am a bit worried I will loose my club details (I am an admin) if I do that.

I have already deleted cache and nothing happened.

Would anybody have any suggestions re this, please?



December 17, 2017



your post should be in troubleshooting


try tapping back on the tree (beyond that part of the window) - this takes me back to the tree. It is a little annoying there is no "x" for closing, but it works.


Hi, Thank you for all your help. I have reported it with Duo and it has disappeared after 24 hours or so.

In the meanwhile I have also re-installed the app (FYI, it does not loose the club data at all) but it did not get rid of this button.

I think it was a bug.

Best wishes,


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