Does Duolingo really care?
I have been studying on Duolingo for about three years and had reached a 970 day streak when something went wrong I was put back to zero days even though I had a streak freeze in place. After numerous posts about it and a couple of pleas I didn't get any response from Duolingo, it was like I didn't exist.
I am so disapointed, as for as long as I can remember I have been singing the praises of Duolingo, I must have got them dozens of new members along the way.
I know that streaks mean absolutely jack but to me and my Mum and Dad they were what kept me going, I was so proud of my achievment and to have it taken away without even so much as a reply It feels like you have been let down by your best friend.
Sorry Duolingo but at this moment I don't care much for you.
It nearly happened to me once. I got 66xps then 2 hours later (which is after the end of my DL day) it said I didn't do enough practice and only scored 44xps. Given that they're short on cash lately (eg health/gems), one can assume that they just want you to buy their streak repair.
Hmmm, so after three years you encountered a technical problem? And remember it was Duo that initiated the streak system to keep you motivated...along with giving you all these languages to learn. Just because they do care.
I'm sorry you lost your streak. Report it to Duo here: https://support.duolingo.com/hc/en-us/requests/new
Duo will fix it if they can... but as I said it might be a computer bug which is hard to fix. Well, since we all live with computers now we should be used to those things. Really, isn't the whole point that you are learning?
Reading the post carefully, the issue is just not about losing a streak. It's about losing a streak and the lack of response from Duolingo, which is why the user feels the team (or whoever this user was trying to contact) doesn't care.
Though, I do agree that streaks hardly matter. If you learned something in the process, then that is what should matter. But, keep in mind that not everyone has the same mindset as you.
Restermen, I totally get it! To be that diligent and loyal for years, only to discover that you did not receive even an aknowledgement of your report or a glitch, that is awful!
That said, kudos to you for your consistent learning and long streak, and bravo for starting a new streak, already 4 days! :-)
I think he's more pissed at the lack of a Duolingo response than to having lose his streak, especially because of a likely glitch of bug.
I am sorry to hear about your lost streak. One thing I do now is I track my duolingo progress on another daily habit tracking app (I use habitica) I did this mostly because I wanted a place I could track my combined time spent on languages (not just duolingo but other apps as well and listening to podcasts etc.) It is unfortunate that the customer service is so lacking considering as I read somewhere, if you are not paying for the product you are the product. Duolingo makes money from advertising to its users, so it is in their own self interest to respect their users, however technical glitches do occur, so I suggest in the meantime if streaks are a big part of what motivates you since this seems to be an ongoing problem, consider backing up your progress either in a pen and paper journal or another app.
Usually I don't even care about streak but that amount is a lot to lose and I would feel the same as you.