https://www.duolingo.com/HelpfulDuo

Please Verify Your Email Address

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Hi everyone,

We aim to keep Duolingo’s forum a safe and productive learning environment. And do you know what’s neither safe nor productive? Spammers and trolls who use fake or unauthorized email addresses to do their dirty work.

With that in mind, we will soon require that users verify their email address in order to participate socially on our forum. This includes posting, commenting, voting, as well as adding friends. Verifying your email is a quick action that can be completed in your account settings here, and you’ll be nudged with a banner at the top of the forum until this change takes effect:

Keeping learning content accessible for everyone is mission-critical, so every user will continue to be able to use Duolingo and browse all forum content without a verified email.

As with every change, we will monitor the community impact and listen to your feedback. Our goal is that all users – from Gold Moderators to day-one learners – benefit from a reduction in spam and an improvement in safety and content quality. If we don’t see this improvement, we will roll this change back.

Thanks for learning with Duolingo!

UPDATE Thu Jan 18 18: We are aware that some email clients and/or settings are impacting the way the email is displaying, in a way that it is not displaying the button to some of you. This seems to be the case particularly with "throwaway" email accounts you find on the web (and we do not recommend nor guarantee the email will work on their platform); but it also appears to be happening to some Outlook users. If you cannot see the button in the email message, you can try:
1) disabling HTML and viewing the text-only version;
2) Trying a different email client;
3) If you are using Outlook with the settings that display the email incorrectly, try using your email provider's website instead, or accessing it some other way;
4) Wait for it to be repaired; we are working on a fix and will update this conversation when it is out so you can test it. Remember, you should not be blocked until a month from this announcement, so we appreciate your patience. Thank you for reporting the issue!

If you just want some general guidance, here is also a support page article here. You can also report bugs following these instructions.

1 year ago

225 Comments


https://www.duolingo.com/Dcarl1
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No point in rolling it back, unless you actively want to promote lack of safety. It’s bog standard internet practice these days.

I would hope you will also, along with this, be implementing a policy of cutting spammers off more quickly. If they don’t respond to, say, X e-mails from a moderator with warnings (where X is a low number like 2-3), then you should block their access to forum posting right away. Most of the trouble comes from kids who post nonsense over and over again without any apparent penalty whatsoever.

1 year ago

https://www.duolingo.com/OmegaGmaster
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A better idea would be a shadowban. If they received a notification that they can no longer post, they'll probably just make a new account and continue. This way they'll think they're spamming, but in reality they're wasting their time.

1 year ago

https://www.duolingo.com/MacIomhair
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The majority of the younger users who do this seem to be in actual physical classes together and are effectively messaging one-another instead of learning. Shadow-banning would be pretty obvious to them as they'd see each-other's screens. A simple ban would be effective here as they will have to let their teacher know why they are changing accounts.

1 year ago

https://www.duolingo.com/Frideswidey

But they are likely to be trolling rather than spamming, surely? One doesn't tend to find schoolchildren advertising or trying to direct us to malicious sites.

1 year ago

https://www.duolingo.com/OmegaGmaster
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Either way it clutters the forum and is not welcome here.

1 year ago

https://www.duolingo.com/Luscinda
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But may require a different response.

1 year ago

https://www.duolingo.com/Sitesurf
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Spamming can take a number of forms, notably repeating the same linguistically irrelevant message on many sentence discussion forums, or posting gibberish, or asking a question already answered several times on the same thread, or telling how frustrated one is to not know things before learning them, or complaining that the target language is not similar to one's mother tongue, or begging for lingots... the list is very long.

1 year ago

https://www.duolingo.com/Sitesurf
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@lizsue:

Since 2003 (when your article was written), the internet world has expanded quite a bit and bad manners as well. We might want to find another word to describe "spam/-ming/-mers" in a broader sense to mirror this dreadful expansion.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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The term "Signal to Noise Ratio" was used back in the hey days of USENET. I've found it works as a very useful term these days as well.

Signal to Noise Ratio covers the stuff you are talking about... though it is not used in a verb or noun like manner as SPAM would be. I'm not certain what I would refer to how it is used.

Use often talks about either increasing the ratio or decreasing the ratio--and how various things can be attempted for either goal and also backfire for either goal.

1 year ago

https://www.duolingo.com/lizsue
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Then there's the more traditional definition of internet spam as unsolicited commercial email. See http://www.pewinternet.org/2003/10/22/part-2-what-is-spam-anyway/ , which discusses that and other definitions (so in a way it's about language! :) ).

According to that one, both of you (Spitesurf and Luscinda, to keep this clear later if more people reply the thread) are lumping together some non-spam with the spam.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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Eh, I've gotten use to words like spam and trolling being misused.

1 year ago

https://www.duolingo.com/ProDuoExtra
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I agree Sitesurf! Glad to hear from you today!

1 year ago

https://www.duolingo.com/Sitesurf
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@ProDuoExtra:

Moi aussi ! :-)

1 year ago

https://www.duolingo.com/AndrewSear13

This is unrelated, but will Duolingo ever make it so clubs can be accessed on computers and not just the app?

11 months ago

https://www.duolingo.com/KatrinaTheLamia
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This method appears more for handling the signal to noise ratio issues in the forums.

1 year ago

https://www.duolingo.com/OmegaGmaster
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Shadowban would still work. There wouldn't be any way for them to switch to another account without revealing that they are using the discussion boards for chatting. And even then they can still get shadowbanned again.

I also really wish moderators had the power to contact the teachers of students using Duolingo to let them know of their activities.

1 year ago

https://www.duolingo.com/jrikhal
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I also really wish moderators had the power to contact the teachers of students using Duolingo to let them know of their activities.

Me too...

1 year ago

https://www.duolingo.com/Sitesurf
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Also do I...

1 year ago

https://www.duolingo.com/lindakanga
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As do I.

1 year ago

https://www.duolingo.com/punxe

Shouldn't there be a feature where the teacher can check the students' comments?

1 year ago

https://www.duolingo.com/HaalaR
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I agree.

1 year ago

https://www.duolingo.com/mackenziewinnie

me too

1 year ago

https://www.duolingo.com/JesslynSan1

I do too...

1 year ago

https://www.duolingo.com/dominickupiec

I agree

1 year ago

https://www.duolingo.com/LORD_DeathDAKid8

Same here. Then the teachers would know if their students are following instructions, and if not, the teachers could allow the moderators to limit the amount of time students are allowed to spend on Duolingo, or some other restriction.

11 months ago

https://www.duolingo.com/BTS_ARMY_FOREVER

we are still working!

1 year ago

https://www.duolingo.com/LORD_DeathDAKid8

I agree.

11 months ago

https://www.duolingo.com/Raffy436

Yes I agree even though I am not a teacher

11 months ago

https://www.duolingo.com/Dcarl1
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But the server still has to host that.

1 year ago

https://www.duolingo.com/OmegaGmaster
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Maybe they can disappear after a set amount of time (like 2-3 mins). Plus doing that would emulate exactly what happens to spam here: downvoted to oblivion and/or deleted.

1 year ago

https://www.duolingo.com/xXCiaraXx
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Shadowbanning sucks and is really frustrating. Especially if it is done by algorithms like on Twitter or Reddit.

1 year ago

https://www.duolingo.com/BTS_ARMY_FOREVER

how rude

1 year ago

https://www.duolingo.com/Mclarenkid

my account was shadowbanned for no reason, so i hate shadowbans.

1 year ago

https://www.duolingo.com/LORD_DeathDAKid8

Same here. I was trying to chat with my friends, but then I realized that no one saw my messages and that I was shadowbanned. GOD, was I irritated.

11 months ago

https://www.duolingo.com/Sitesurf
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There is always a serious reason, that you may or may not agree with, which is another story. If with your other account, you had spent months doing nothing else than following dozens of people and chatting on their streams, chances are you might have given Duolingo some reason to shadowban you.

1 year ago

https://www.duolingo.com/eLangLover
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Nice idea .

11 months ago

https://www.duolingo.com/MyaRexa
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I so agree with that, there seems to be many spammers lately; all those "I need lingots", "Follow me", "Hhh..." and other nonsensical threads...it takes a day or two to take them down. It must be the "New Year wave". Their accounts seem to just reduplicate, instead of an email address being banned.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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Naw... that is more just the standard "forum lamer" nonsense that will appear on any location with a discussion forum available.

Wait... is lamer the current vernacular? Or was it luser? Shoot...

1 year ago

https://www.duolingo.com/elvper
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Exactly because it's a standard practice it might prove to be completely futile (I don't think it will be though - it will filter some out but probably not the worst ones). I'm an amateur at coding, but I still know plenty of tricks to get around it, thus bot creators almost certainly do too. Considering you can relatively quickly create multiple (unique) e-mail addresses, it might not even stop people with bad intentions who do not have any coding skills.

-> in case it doesn't work well it's just a barrier without a function.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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The thing with these various barriers is that it turns out there are various different levels of bots and spam accounts.

When you add barriers like this--you remove the lower quality bots.

Rest assured... raising the bar to require a higher level of quality for bots is something you want. Yes... it won't stop all bots--just the poor ones... but the poor ones kind of need to be removed.

1 year ago

https://www.duolingo.com/elvper
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They can get updated, I highly doubt that there are many bot coders who do not know how get past a simple e-mail confirmation requirement. An open war on bots generally just results in an arms race which you cannot win. To target bots a more stealthy approach is necessary.

1 year ago

https://www.duolingo.com/yetanothername
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"bog standard" sounds like a very British phrase. I can't imagine an American saying it. In fact, it is apparently a fairly recently evolution of the language.

I think of a bog as a swamp. I can't imagine a Cajun saying something like "We're having a 'bog-standard' crawfish boil". (As opposed to a non-standard-bog crawfish boil?)

Sorry, I'm not really trolling you - just showing an interest in the differences of just my own native language as it spans across the globe.

I think obvious spammers should get no warnings at all. Obvious trolls shouldn't either.

But we should be careful as to what we call a troll. (I suspect some have already decided this was one)

I save all my trolls for the local papers......just kidding.....I can't even bring myself to troll them anymore. It's too pathetic.

1 year ago

https://www.duolingo.com/Lrtward
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There are not enough upvotes or "likes" in the universe for me to adequately express my thanks.
I know this was a booger-bear to retro-fit and implement, and I thank you profoundly.

I do have a question: will the up- and down-votes of accounts with non-verified email addresses be removed, or will we be drawing a line in the sand and saying "no voting from this point forward without a verified email address"?

It's a point of curiosity more than anything else.

1 year ago

https://www.duolingo.com/HelpfulDuo
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As the feature is now, attempting to vote will send a verification email. It will not allow voting until the user has verified their email.

1 year ago

https://www.duolingo.com/Lrtward
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Sorry, I wasn't clear.

What about old votes from the past?
If an account fails to verify by the deadline, will those old votes be erased?

1 year ago

https://www.duolingo.com/HelpfulDuo
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No, those will stay the same.

1 year ago

https://www.duolingo.com/buck72
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Thank you for taking the steps to verify email and explaining about the old votes. However, there have been obvious abuses of voting. One example is that of the Post asking for Finnish. At one point, the post had 2500+ upvotes and one person (or a small group) were able to use extra accounts to bring the Finnish post upvote count to below 100.

Are there steps being taken to remove those accounts that have been abusing the voting system? Somehow, someone who would create hundreds of accounts in order to downvote posts does not seem like someone who wants to learn languages.

Again, thank you for your new email verification process.

1 year ago

https://www.duolingo.com/jrikhal
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AFAIK, the Finnish post dropped down from 2500+(°) at the same time as various other posts. Therefore, it's IMO more likely due to a bug rather than a troll vote. In fact, someone even claimed recently (but I cannot verify the assertion so it's a "information" to be taken with precaution) that they saw it droping from 2500+ to exactly 0, which would not happen with trolls (they'd need at least few minutes), and that the 300+ votes it has now are due to people (like that user) who re-voted since the drop.

(°) which, by the way, can also includes (many?) "multi-account" positive votes...

1 year ago

https://www.duolingo.com/OmegaGmaster
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The Finnish post did not drop at the same time as other posts. It came much later. First it was the English for Georgian speakers, then the Latin thread, then Finnish. They did not happen at the same time.

1 year ago

https://www.duolingo.com/Soolrak
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Yes! Finally the trolls will go away!

Thank you very much for this!

1 year ago

https://www.duolingo.com/LICA98
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because the trolls can't verify their email? - -

1 year ago

https://www.duolingo.com/MacIomhair
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Because trolls will have trouble verifying 30+ e-mail accounts that they use to up-vote all the garbage and down-vote all the useful stuff. Particularly thinking of those posts no one seems to like but which appear instantly with +7.

1 year ago

https://www.duolingo.com/LICA98
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if they bother to create another account in the first place then they aren't going to have trouble verifying the email either (esp when you have to have an email to create the account in the first place)

1 year ago

https://www.duolingo.com/OmegaGmaster
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Most trolls we get are children probably under the age of 10. They may not even know what "email" is.

1 year ago

https://www.duolingo.com/LICA98
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when creating an account you need to have an email address? so how can they not know what it is?

1 year ago

https://www.duolingo.com/OmegaGmaster
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I was referring to trolls that come from schools that use Duolingo. In that situation their account is created for them.

1 year ago

https://www.duolingo.com/jrikhal
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Remark: It can be created for them but it's not necessarily created for them. Their teacher can give them a link to join the classroom, or the classroom's code.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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In these wonderful days of OAuth and OpenId there are plenty of websites you can have an account on--and not do much of any interaction with email.

Thank freaking gog... email is one of those formats that needs to have something properly kill it. Unfortunately--nothing seems to have been able to fully kill it off yet. Prolly because none of the solutions to email have a commandline application on par with pine to interact with them.

Though--it looks like IRC might soon die the death it somehow has managed to not die in the early 90s. No idea how Discord has managed to successfully take on IRC... might have to do with how IRC just go so darn toxic it was really easy. Though... now that I think of it... Reddit has also kind of killed NNTP, UUCP and Internet BBS stuff... perhaps the terrible beast of email could be killed in a similar way?

1 year ago

https://www.duolingo.com/Luscinda
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Katrina, you've been very helpful on this thread and I think you are the first to really get to the bottom of the issues that are being drowned out by the pointless 'yay' posts with the multitudinous rah-rah upvotes. However, this being the English language board, do you think we could stick to English? Most of us don't speak techie. It's not even approaching being in Beta as far as I know.

1 year ago

https://www.duolingo.com/Frideswidey

You don't have much experience of trolls if you believe that.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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Meh--I'm not really a fan of the word troll these days. I remember when it had meaning... well, I remember when it had several different meanings.

Now of days, it is pretty much just the modern way to accuse somebody of duckspeak that is also duckspeak itself.

1 year ago

https://www.duolingo.com/jrikhal
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Thank you very much for implementing this "hoped for long" feature!

1 year ago

https://www.duolingo.com/elvper
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For the email addresses, it might be a good idea to add checks against "false" unique e-mail addresses.

For example in gmail:

test@gmail.com

t.e.s.t@gmail.com

test+sometext@gmail.com

-> are treated by gmail as one and the same e-mail address while many systems don't recognize them as being the same email address. It should be quite easy to check against it (if the email address ends with gmail.com or googlemail.com then remove any text after a + and before the @ and remove all dots).

This isn't the only potential issue but the easiest one to use for people with bad intentions and it's quite widely known.

For people without bad intentions, you can use this trick too to use a "different" email address on different websites and for different contacts. I.e if you use youremail+Facebook@gmail.com solely to register on Facebook and you get spam emails directed at it, you know Facebook either sold your email or that your Facebook account might be compromised. Or use something less obvious and log them in a DB together with the website you use it for, if you're very paranoid about it - not necessary if you keep old confirmation emails as you can simply search for it in your inbox.

1 year ago

https://www.duolingo.com/hanspersson
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No. That would also destroy mail filtering for many people.

1 year ago

https://www.duolingo.com/jrikhal
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One can filter based on the "FROM" field (+ SUBJECT, if needed for subfolders among all Duo emails) instead than on the "TO" field.
So such filters can be easily updated on users' side. Hence, IMO, this should not be a reason to not do what elvper suggests.

1 year ago

https://www.duolingo.com/elvper
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The "base" e-mail address could just get extracted for a uniqueness check without it replacing the e-mail address you've entered.

1 year ago

https://www.duolingo.com/malkeynz
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Exactly. Store the address as entered, but use a normalized version when checking uniqueness.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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You are talking about making code to parse valid email URL/Address syntax. Which at its most simple would require a REGEX that is one kilobyte in size. Which doesn't sound big, until you realise that is just a single REGEX.

I doubt that Duolingo intends to add YACC or BISON code to go through and deal with email addresses.

Especially since it is also fairly easy to just have a bunch of "forward only" email accounts if you have your own email server to mess with--which is often provided by various hosting accounts, such as Dreamhost.

Going further--a lot of spam accounts and spam bots have a tendency to have their own simplified mail servers they use--where the email is send to a zombie system to be processed with several unique email accounts that go to that zombie system.

Yes... that last thing is real... I've hosting forum software--and now I have no interest in hosting forum software because of the insane types of spam I saw. I'm more just interested in hosting a spam honey pot to dissect and watch trends in spam... because some nights, horror movies just do not cut it.

1 year ago

https://www.duolingo.com/shirki
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Katrina, why would YACC or BISON be needed? These days, a few lines of python with a fairly simple regex and hash function would be more than enough to catch the period/plus cases discussed by elvper for a uniqueness test.

I completely understand and respect what you're saying about the increasing sophistication of (real, i.e. professional) spammers.

That said, I suspect most of the noise Duolingo is trying to eliminate is coming from immature users, as others on this thread have pointed out. I think you yourself have referred to the Noise-to-Signal ratio above...

1 year ago

https://www.duolingo.com/Thomas.Heiss
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One further suggestion:
Un-verified users shall NOT be able to have profile information and publish their bio field (free text field)!!

Why?
Look at Memrise!
Too many new fake accounts which result in .ru sex advertisments.

When will DuoLingo bring a report / spam button???

As a company you CAN not always edit bio fields from fake accounts!

1 year ago

https://www.duolingo.com/Luscinda
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Why on earth would you edit the field rather than delete the account in the face of that sort of activity?

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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He is more talking about accounts that sign up, put porn spam in their description and do not do much beyond that.

1 year ago

https://www.duolingo.com/Luscinda
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Precisely. You wouldn't need to edit it. Just remove it.

1 year ago

https://www.duolingo.com/Thomas.Heiss
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This depends Luscinda.

If it is a NEW user from the past days, it was clearly just a FAKE user.

If it is a long-term Duo user with courses or just a few levels/XPs it may be a relatively fresh user account probably from the e.g last ~3-6 months:

And this means a Duo user account was hacked - maybe including the e-mail server account (for using the same passwords) - and so the bio / profile was changed by the hacker only.


When I reported a user (ticket id, submit report button) staff only edited the profile info, not deleted the account.

So maybe it was a normal user account....who knows without seeing the full detail database history incl. sign-up date.
But IMHO it clearly was NOT a long-term user with high levels/XPs or multiple courses....so I have no idea why no delete happened.
.
.
I wrote it once on the Memrise community forum:

If you are support staff and working on a reported ticket, you have to be very careful NOT to delete hacked (good/normal) DuoLingo accounts.


So the best workaround is more control over what profile and bio information can be edited / published or edited without confirmation.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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Eh, changing it to have the bio field require verification would mostly just change the style of spam bots targeting Duolingo. Ones that make certain to have accounts verified.

At this point, because we do not have a system to search for members of duolingo, and nothing that easily lists who is a member--outside of accounts sharing where they are on social media, or talking on the forums--most of this stuff just requires we limit forum posts for these bots. As the rate of discovering accounts is still limited (unlike Memrise, which has a high amount of account discovering options)

Most bots generally take the laziest approach, and can be fooled with a couple false positives. In this case, if they can set up a profile with the information--they will set that up, and not bother double checking how discoverable that profile really stands to be.

1 year ago

https://www.duolingo.com/Gaius_Plinius

Just like that asthma attack near Vesuvius, this will be the end of Gaius, as I have no idea what throwaway email address I used to sign up.

Fair enough, but question: will previous posts from unverified users remain? For a while I spent a bit of time helping English learners, and I wouldn't want that to be all for naught.

1 year ago

https://www.duolingo.com/Trofaste
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You can see what email address is connected to your account in your Settings.

1 year ago

https://www.duolingo.com/Dcarl1
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I am sure there are many in this situation, and they should allow for its resolution. It looks as if you can easily change it in “settings” before you request verification.

1 year ago

https://www.duolingo.com/Lrtward
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I just got the email verification banner.
I clicked on the verify link, and it showed me the email address it was about to send a verification message to.
I had the option to edit that email address if it was not the one I wanted to use.
Then click a button, check email, click another button, and you're done!

1 year ago

https://www.duolingo.com/Speir_
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It's a very simple and effective process. ;)

1 year ago

https://www.duolingo.com/Usagiboy7
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I cannot properly express how happy and grateful I am to see this fully rolled out. This is long awaited and excitedly met. It confirms, in a long line of confirmations, that staff is paying attention to feedback and that patience goes a long way.

I know that we (moderators as well as general community members) cannot get everything that we request. However, it goes on a long list of mod and general community requests for changes that Duolingo has implemented. Somewhere around here in the forums, I was beginning to gather such a list of changes off the top of my head. (A very small list compared to the true number of changes.) But, I seem to have misplaced it among other posts in the forums for the moment.

Anyhow, I wanted to take this moment to recognize Duolingo staff members who have observed and kept track of such requests and taken the lists into meetings, and all of the people in those meetings who took the time to talk out the ideas, and all of the staff who put together what was needed to program the test groups and observe the data. These changes take so much staff time and energy to bring about. So, thank you!

1 year ago

https://www.duolingo.com/pikateru

I'm so ecstatic over this! For months I've been awaiting a fix for spam and trolls on the forums and it is finally happening!

There are not enough words to express my gratitude so I'll just stick with this:

Thank you so much Duolingo! :)

-xx

1 year ago

https://www.duolingo.com/JegHeterKordian

Can you also turn on some sort of notifications when somebody answers to your post on the forum? The e-mail notifications do not always work and sometimes I forget to follow everything I write on the forum..

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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There was a time when the bell would light up when somebody replied to something I wrote--that has stopped doing that lately.

1 year ago

https://www.duolingo.com/jrikhal
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That has stopped on October 3, when Duo performed a "back-the-scene" maintenance.

1 year ago

https://www.duolingo.com/Speir_
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Thank you for implementing this feature on Duolingo, and for keeping Duolingo a safe environment!

Your hard work is appreciated. :)

1 year ago

https://www.duolingo.com/davidcwalls
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The "Confirm Email" button in the verification email does not always render properly (see several comments from folks who couldn't see it; in my case I could see the background color, but not the words). It might be helpful to add a link in the email that goes to the same place as the button in case the button doesn't render well enough.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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Also several mail clients will remove stuff like buttons from email addresses, due to the potential issues with XSS, Worms, Trojans, Phishing, etc.

Especially since if you are including buttons in your emails--you are doing something wrong.

Edit: hash tags are turned into forum markup that is then stripped for being HTML... interesting...

1 year ago

https://www.duolingo.com/Aki-Mugetsu

I already wrote it on some other posts, but something that worked for me : I disabled the html view, and therefore I could see the direct link. I think most addresses allow you to do that, even some throw-away emails have this option (so, in case, you can always use one just for verifying, and then go back to your usual address).

1 year ago

https://www.duolingo.com/vivisaurus
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Thanks, please read my response to Aki-Mugetsu about this issue!

1 year ago

https://www.duolingo.com/SteffiBookworm
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I have just got the notification and verified my e-mail.
Thanks for this change!

1 year ago

https://www.duolingo.com/ColdBird
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I understand the reason for this change, but am sad because it will stop me from participating in the forums. I use Duolingo from a computer that I wouldn't be comfortable having connected to my real-world identity, so I invented an e-mail address when signing up. Despite my fake e-mail address, I like to think I've been a good citizen on Duolingo, asking only appropriate questions, answering other people's questions helpfully, and being fairly generous with my lingots. I'm neither a spammer nor a troll, just a person with limited computer access.

I'm grateful that I'll be able to continue practicing my languages on Duolingo, even after I'm cut off from posting to the forums.

1 year ago

https://www.duolingo.com/jrikhal
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Why not creating an email address specifically for Duolingo?


Also, about

I use Duolingo from a computer that I wouldn't be comfortable having connected to my real-world identity

Even by putting in your Duo settings your true email address (the one you want to protect), the computer will not be linked to this email address: the email address will only appear in the settings of your Duolingo account, not in your computer.
And, if you fear that someone may use your computer and find your email address, then just log out from Duolingo after using it. The same way you log out from your email account/program after using it to avoid for anyone who accesses your computer to have access to your email address.

1 year ago

https://www.duolingo.com/SGuthrie0

For general information. I have been using a throw-away account since I started with DL two years ago.

I rarely look at it, but have had no problems related to DL, that know.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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When looking at people's profiles, emails are not visible. So you do not have to worry about people using this to stalk you in that manner.

Though, I do not know what level of user privilege would allow somebody to know what emails are attached to various accounts. I'd assume nothing short of administrator to avoid the standard drama that happens when mods can view people's email addresses... but then I've been wrong other times.

Just set up a burner email for the purpose of verifications.

1 year ago

https://www.duolingo.com/Aki-Mugetsu

ColdBird, I don’t know if you have solved the issue yet, but if not :

I tried using a throw-away email, and it works. You can use it just for verifying and coming back on your usual address. It can also be useful for you in lots of situations if you don’t want this computer to be connected to your identity (I use it for instance when I have to provide an address for a website I will never use again, and that also avoid having lots of spam).

I use for instance yopmail.com, it suppresses the emails automatically after 8 days, you can only receive (and not send) and there is no password. You can if you don’t want others to look into your mailbox use the "alias" provided (not the word allowing you to connect to it, so people should not know it :D).

1 year ago

https://www.duolingo.com/ColdBird
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Thank you to everyone who had suggestions, especially Aki-Mugetsu. I'm very happy to say that I'm now a verified Duolingo user! The yopmail site is going to be very useful for so many situations.

1 year ago

https://www.duolingo.com/ChristinaM737788
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There are some topics that fall in the grey zone for spam. They're considered spam by some and not by others.

Maybe creating general subject folders would help some. Right now everything is organized by language. Things would be further organized into folders such as "accomplishments", "help with a language", "general questions", "informational items", "socializing", "clubs", "ect" for example. It would make is easier for someone to find the discussions they're interested in and avoiding the one's they aren't (or consider to be spam).

1 year ago

https://www.duolingo.com/Aki-Mugetsu

I agree well with that, especially for accomplishments. I understand why people would be happy to claim their streak of their finishing the tree, or seek motivation by looking as those who do, but sometimes it’s not what I’m looking for. Maybe also something like "general resources" per language? I see lots of really useful posts about that, I think it would be good to but them together in a sticky post for each language ^^

1 year ago

https://www.duolingo.com/jrikhal
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Right now everything is organized by language.

Plus a general forum and a "Troubleshooting" forum (=for any question about how Duo works + to ask the community for help about what may be a bug)

For instance,

  • "general questions" => "troubleshooting" forum if they are general questionabout Duolingo, the corresponding course's forum if they are general question about a language/a country (where the language is spoken)
  • "clubs" : there are internal chat to clubs AFAIR, so discussions should be in there, not in forums.
  • "socializing": Duo staff decided the forums weren't for that.
  • "help with a language" => in the course's forum.

Have a look to this short guide (written after discussions with staff to know what they mean to be posted where, then sticky by Duo staff) to help you knowing where to post a discussion on Duolingo’s forums.

1 year ago

https://www.duolingo.com/Aki-Mugetsu

I’ve received the email, it says that I have to click on a button, but there is nothing to click on. Has it still been verified, since I used it to access some discussions? (the "view discussion" for the ones I follow works, so I’ve accessed Duolingo from my email quite a lot of times).

1 year ago

https://www.duolingo.com/jrikhal
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The email verification is needed to participate to the forums, not to view them (as far as we've been told by the OP). Also, the restriction itself (for the unverified email addresses) will take place later, still according to the OP (in approx. 30 days according to the OP's screenshot). So the fact that you can access discussions doesn't tell anything about the email having been verified.

When you go to the settings of your account, is there a button or a (red) text about verifying your email?

1 year ago

https://www.duolingo.com/Aki-Mugetsu

Yes I understand, but what I wanted to say is that, since I came to these discussions by following the notification emails, it could count as verifying it. Since I don’t see anything in the settings, I guess it means it’s ok? (I had a look before too, because I wanted to have another verification email, and couldn’t find where to ask for another one to be sent). Thank you for your answer, if people with non-verified emails have a warning in the settings, then it means mine counts as verified!

1 year ago

https://www.duolingo.com/Dcarl1
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It will not. After the probation period expires, you will not be able to post without actively verifying the email .

1 year ago

https://www.duolingo.com/HelpfulDuo
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Please try another email provider, it appears that some email clients are stripping the button for some reason, and is tricky for us to fix because we don't know which ones it is affecting, since all the email clients we have tested on have worked.

1 year ago

https://www.duolingo.com/Luscinda
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Then send a link and not a picture. As Katrina says, if it going to be identified as a threat, you shouldn't be sending it in the first place.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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Wait... are... what exactly is the button you are sending in the email?

As I turned on pictures (and it still was not there)--but my email provider removes out potentially problematic XSS/Worm/Trojan possibilities by not supporting features that have no business being in an email...

Could you perhaps not put things in emails that should not be in emails? I'd prefer to not be required to open my computer up to problems.

1 year ago

https://www.duolingo.com/Luscinda
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Gotta love those 'safe and productive' malware emails, right?

1 year ago

https://www.duolingo.com/Aki-Mugetsu

I don’t have infinite addresses. So, for the moment, I’ll just wait and expect for it to be fixed (like, for instance, as Luscinda said, by sending a direct link). If I really don’t have a choice, then I might have to create another email just for that, but I would still prefer to avoid this waste of time (and server space). Anyway, thank you for the answer. I thought it was ok yesterday, since I couldn’t see the banner anymore, but it’s here again :/

1 year ago

https://www.duolingo.com/Luscinda
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But why should you? How much time are we expected to waste on this ridiculous charade, traipsing round the internet guessing which sites will suit them? The attitude that wants you to do that is anything but 'helpful'.

In the meantime, the French board is filling up with unpleasant sexist spam from silly school kids, so perhaps, Helpful, you could be helpful and remove it.

1 year ago

https://www.duolingo.com/Aki-Mugetsu

I agree that creating a new email address would be stupid and unproductive (for everyone), especially considering that I don’t even know if this other one will work, but that is why, for the moment, I will wait. I don’t know who’s responsible of this, and there is no point for me in blaming people who might not have the power to change that. I’ll see how it evolves. Since I’m not the only one with this problem and since we still have quite a lot of time, I hope the information will be sent to those who are in charge of these emails and that they will change it, provide a direct link, or I don’t know what. I have some more serious problems in my life, so I will not make myself stressed with this verification email :D

1 year ago

https://www.duolingo.com/Aki-Mugetsu

HelpfulDuo, I finally verified my email by disabling the html, therefore seeing the direct link written. I’m glad my email let me do that. As it was helpful for me, I’m giving the tip in case it can also help others, but maybe you should consider sending the link from the beginning :)

I saw some other people having the same problem as me, maybe you could also give this answer to them, or add it to the topic.

1 year ago

https://www.duolingo.com/vivisaurus
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Hi Aki-Mugetsu! We have been looking into this since the reports came in yesterday, and are hoping to include a link for those of you who cannot see the button. You are correct, if your email can disable HTML you see the text version, which should not have any issues at all. However, we do not want anyone to get stuck when using settings or email addresses we have not tested with. Thank you and all the ones who reported, we are on it! Remember you will not be prevented from using the forums until about a month from now, so if your email did not work, please wait for the updated version. Thanks! =]

1 year ago

https://www.duolingo.com/Nuno275251

Sounds good.

1 year ago

https://www.duolingo.com/buck72
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Yes...thank you for adding this feature!

1 year ago

https://www.duolingo.com/Fitt3
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How about restricting lower levels or newer accounts to X posts/comments per day?

1 year ago

https://www.duolingo.com/Corinnebelle
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New users sometimes need extra help.

1 year ago

https://www.duolingo.com/Fitt3
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That's right. They also need to learn how to google.

1 year ago

https://www.duolingo.com/shirki
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@Fitt3, you make a good point. I'd argue that a reputation and/or Q&A system akin to Stack Overflow / Stack Exchange would significantly increase the quality here.

1 year ago

https://www.duolingo.com/Luscinda
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IT. DOESN'T. WORK.

OK, I have wasted my time on this nonsense, creating webmail addresses for the purpose, and provided you with a functioning email address. Your message shows an image that tells me to push an invisible button below - a 'button' that does not show in webmail. So I forward it to a different account and now all images are missing. It is therefore impossible to do as you ask. Your fora have been descending into anarchy for some time because you have driven away those who actually wanted to engage in relevant conversation whilst you suppressed that in favour of wall to wall spam and playground inanity. Carry on like this and there will really be nothing left. Congratulations.

1 year ago

https://www.duolingo.com/HelpfulDuo
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Whoa, sorry to hear that! Is it possible that your email client does not display HTML elements properly? We have tested several clients and devices and the email has displayed fine on all of them, so it should certainly not be impossible (you seem to be the first person reporting this problem to us, and it is hard to replicate without knowing the client). Maybe try changing to a new email address (from a different client) in your settings and resending, or if you are using a temporary/throwaway email client, perhaps try a different one and see if that is better?

1 year ago

https://www.duolingo.com/davidcwalls
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It looks like MS Outlook (I'm running the 64-bit version from Office 365 on Win 10) is the culprit in my case. I was able to open the email in a couple of other clients and see the button correctly. I tried many things to see if I could correct or nail down the source of the problem without avail. I did see many discussion threads about folks having HTML-rendering issues in Outlook. The problem is that a lot of people use that client.

If you would like to do any testing, please let me know; I'll be happy to help.

1 year ago

https://www.duolingo.com/Luscinda
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It doesn't work for me, I'm afraid (though I'm sending it to a burner webmail address rather than home/work, obviously, so not seeing it in outlook). I don't have a plain text option, just an 'original' button which just produces a load of old

PCFET0NUWVBFIGh0bWw+CjxodG1sPgoKPGhlYWQ+CgogIDxtZXRhIGh0dHAtZXF1aXY9IkNvbnRl bnQtVHlwZSIgY29udGVudD0idGV4dC9odG1sOyBjaGFyc2V0PXV0Zi04Ij4KICA8bWV0YSBuYW1l

Thanks for the thought, though.

1 year ago

https://www.duolingo.com/jrikhal
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Disclaimer: Not saying that what is below is an handy nor a "final" solution, just trying to help verifying your email.


If you use a webmail, are you able to find a "https://www.duolingo.com/verify/XXXXXXXXXXXXX&..." link if you

  1. Right-clic anywhere on the content of the email then click on "Inspect"
  2. Once your browser"s console is opened (due to Step 1.), search in said console for "/verify/" (include the slashes, but not the quote marks)

?
The search should return only one result which should be highlighted. in it, you should see a link like

"https://www.duolingo.com/verify/XXXXXXXXXXXXX&..."

where the "XXXXXXXXXXXXX" part is a sequence of characters and the "&..." may be there (with "..." replaced by whatever) or not.
If so, the link to verify your email is starting with "https://www" and ending with the last character before the & symbol.

1 year ago

https://www.duolingo.com/jrikhal
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the body text comes up as gobbledegook. & is not there.

This let me think that you're looking at the "original" (=source code) version(°) of the email instead of the console's elements of the email itself.
Cf. my point "1." of my "just to be sure" comment.

(°) the one where you have "PCFET0NUWVBFIGh0bWw+CjxodG1sPgoKPGhlYWQ+CgogIDxtZXRhIGh0dHAtZXF1aXY9IkNvbnRl bnQtVHlwZSIgY29udGVudD0idGV4dC9odG1sOyBjaGFyc2V0PXV0Zi04Ij4KICA8bWV0YSBuYW1l"

The word verify only appears in the subject line

This let me think that you're looking at email itself instead of the console of your browser.
Cf. my point "2." of my "just to be sure" comment.


There's no excuse for it being in this showy format at all.

But it's like this, so if we (=you, the Duo community (myself among it)) want to find a way for you to verify your email, we unfortunately have to do with it.
I think you made your point to Duo (which, I think, started to roll out this 30days before probably to have feedback about it not working because of this or that), but keeping repeating it will not help you to verify your email.

EDIT:
Let me re-explain the process I was describing but with screenshots this time.

If you use a WEBMAIL, are you able to find a "https://www.duolingo.com/verify/XXXXXXXXXXXXX&..." link if you

  1. Right-clic anywhere on the content of the email then click on "Inspect".

    So you have to do the right-clic on the email itself. Not on the "original" view (=the one you have after clicking the "original button, the one with texts like PCFET0NUWVBFIGh0bWw+CjxodG1sPgoKPGhlYWQ+CgogIDxtZXRhIGh0dHAtZXF1aXY9IkNvbnRl bnQtVHlwZSIgY29udGVudD0idGV4dC9odG1sOyBjaGFyc2V0PXV0Zi04Ij4KICA8bWV0YSBuYW1l).
    For example, in the above screenshot I click on the word "ton".
  2. Once your browser"s console is opened (due to Step 1.),

    open the console's search-engine. To do so, first click anywhere inside the console then press "CTRL+F" or "CMD+F" (or the typical key-combination that triggers the search-engines on your computer.
    Then, type /verify/ in the search-engine of the console (cf. "1." in the below screenshot) and press ENTER. It should make appear and highlight still in the console (cf. "2." in the below screenshot), the HTML Element where the link is.

?

1 year ago

https://www.duolingo.com/jrikhal
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If the search engine of your browser's console, doesn't find /verify/ no need to search manually, it's not there.

Just to be sure :

  1. You made "right-click->inspect" on the content of the email itself? Not on the "source code" / "original" display of the email. And neither on the email's title.
  2. You used the search-engine of the browser's console? Not the search engine of the browser.
1 year ago

https://www.duolingo.com/Luscinda
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I know I don't need to search manually, but it's not there. The word verify only appears in the subject line and the body text comes up as gobbledegook. & is not there. It's ridiculous. There's no excuse for it being in this showy format at all.

1 year ago

https://www.duolingo.com/Luscinda
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Both, as I told you. There isn't an option for view plain text.

Let me re-explain the process I was describing but with screenshots this time

Except that it isn't there. All manner of other rubbish.

div class="opaque-box" id="copyright

script src="//pagead2.googlesyndication.com/pagead/js/adsbygoogle.js" async=""/script

div class="tab_content hidden_tab" id="about" data-title=" div class="loading-tab"img width="120" height="15" alt="Loading" src="/img/page-loader.gif"/div /div

Interestingly, one of those sounds like the sort of thing I don't want anywhere near my computer.

It's just typical Duo SNAFU and StLoY.

1 year ago

https://www.duolingo.com/Luscinda
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*Seems your looking at your console on a Duolingo page instead of looking at the console on the page where you have your webmail open with the verification email open

So, you achieved to open the console (on Duo's webpages), just do the same on the address verification email, in your mailbox. Cf. my first image start by opening your the email Duo sent you, the one where you cannot see the button, the one displayed in my first image.*

No, I didn't. That is copied from the console at the bottom of the webmail tab, opened by clicking exactly as you suggested.

(Incidentally, you achieve x in English, not 'achieve to' and we generally achieve nouns.)

Can someone tell me why the italic thing works on some threads and not others?

1 year ago

https://www.duolingo.com/Luscinda
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I did look for a link in amongst all the ordure but couldn't spot one.

1 year ago

https://www.duolingo.com/Luscinda
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The fact remains, however, that it is impossible when the image of the ridiculous owl with an envelope appears and the unsubscribe link appears but the imaginary 'button' to which you refer in your message does not. And no, I see no problem with the webmail otherwise. The trolls have all the time in the world to waste on setting up multiple email accounts all over the web. The responsible adults who actually contribute do not.

1 year ago

https://www.duolingo.com/lizsue
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What's wrong with also including a link - that is, the URL itself?

1 year ago

https://www.duolingo.com/lizsue
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My verification email included "Click the button below to join a worldwide community of learners! CONFIRM EMAIL" with CONFIRM EMAIL blue with an underline, so I didn't need to click a picture. :)

The actual URL was http://www.duolingo.com/verify/GRSh9RcoCwFcxa1Q .

Presumably what was in the email was really "Click the button below to join a worldwide community of learners! <a href="https://www.duolingo.com/verify/GRSh9RcoCwFcxa1Q">CONFIRM EMAIL</a>"

An even better and more straightforward way to do this would have been "Click the link to join a worldwide community of learners! http://www.duolingo.com/verify/GRSh9RcoCwFcxa1Q"

This way, even if I was having some software trouble and the email showed up as plain text it would still work. ;)

1 year ago

https://www.duolingo.com/Aki-Mugetsu

I managed thanks to you, I didn’t think about disabling the html view until I read your message, and it works for me, allowing me to see the direct link :D I hope it can help others if their email provider allows the plain text view.       If it can help : I think that even some "throw-away" emails have this feature (for instance yopmail.com). Of course you would have to change again to your original address after verifying, but it can be used just for this step.

1 year ago

https://www.duolingo.com/jrikhal
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Of course you would have to change again to your original address after verifying

Then you'll have to verify the address in your Duo settings after this last change.

In short:
What is verified or verified (hence will decide if you can interact or not) is the CURRENT address associated with your Duo account, at the moment you are about to interact, it's not the account that is verified or not (as this would achieve the goal to slow down the spammers/trolls) but the current email address associated to it.


More details:
What matters(°), in order to be able to interact socially at a given moment, is that the current email address associate to your Duo account has been verified.
That's what I've been said by staff. And it makes sense to not allow to just "have verified once one email address", otherwise it'd defeat totally the main purpose of this (= to slow down creation of multiple spam/troll accounts) as they would just have one email address (called "(A)" later in this message) that they use to check then switch to any other junk email address in order to let another of their account to use their "(A)" address in order to be verified.

Any time you change your email address, you have to verify the "new" one you just for.
This includes the case where let say you "verify address A, then switch to address B and verify it then switch back to address A" => you have to verify address A, as the first switch to address B, cancelled the first verification of address A.

(°) well, "will matter", once the verification will be mandatory.

1 year ago

https://www.duolingo.com/Luscinda
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Actually, I'm clearly not the first, since Aki-Mugetsu's post is marked as from yesterday. Exactly the same issue. And DavidCWalls clearly has a similar issue.

1 year ago

https://www.duolingo.com/Luscinda
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Stewart156051 too, and KatrinatheLamia, apparently. Asking people to waste time creating more and more addresses across the web on the offchance that one of them will suit your childish pictures is not helpful in any way.

What is going to happen in future when people run up against this nonsense? When they can't post here to tell you? I think the contact form disappeared long ago - have you reinstated it (or even started reading it)? Are they to email 'abuse' and hope for the best? What on earth possessed you to do this retrospectively? If people have been using the site without being trolls for months or years, they are not suddenly going to become spambots. I'm not even sure how anyone is to know when you've solved the issue over the next month, now you've taken the bell alert away - how many times are we meant to come back and search this already over-long thread on the offchance that you may have replied with an appropriate solution?

1 year ago

https://www.duolingo.com/Luscinda
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And voting into invisibility all the posts pointing out that the emails don't function correctly is not going to change the fact that they don't work.

1 year ago

https://www.duolingo.com/Dcarl1
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Odd. I had no issues in iOS.

1 year ago

https://www.duolingo.com/Luscinda
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Nevertheless. Even in a browser without an adblocker. The unsubscribe link is there but not the alleged button to confirm.

1 year ago

https://www.duolingo.com/CodyORB
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It seems like here are issues in just about any new feature Duolingo introduces.

1 year ago

https://www.duolingo.com/tiramisues
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Thank you very much! I like lots of others hoped for this to appear!

1 year ago

https://www.duolingo.com/muttcat
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Finally, thank you! :)

1 year ago

https://www.duolingo.com/Woof.
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Awesome! Finally!

1 year ago

https://www.duolingo.com/Thomas.Heiss
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Are un-verified new user sign ups protected against bots?
Like a quick confirmation dialog "I am no robot" or something better?

1 year ago

https://www.duolingo.com/jimnicholson
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If only they had someone in their office who was an expert on CAPTCHA and the like! :)

1 year ago

https://www.duolingo.com/Mathso2
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I'm pretty sure this is the best comment I've ever read on Duolingo, and I've read a lot :')

1 year ago

https://www.duolingo.com/Dcarl1
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Brilliant...you sir are the uncontested master of snark! Have a lingot...

1 year ago

https://www.duolingo.com/shirki
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Hah, well played.

1 year ago

https://www.duolingo.com/a.suleymanozcan

Duolingo needed it. Thanks!

1 year ago

https://www.duolingo.com/Hannita96
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I thought that I had already verified my email but it is saying now that I haven't and when I try to send an email to verify my account I don't get any email. Is there something wrong here? like a glitch? I can't validate it if I don't get an email.

1 year ago

https://www.duolingo.com/jrikhal
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Here's what solved it for me went the same happened to me:

  1. Change in your settings your email address for another email address of yours (or something random if you don't have other)
  2. Save the change
  3. Wait ~15sec (just to be sure the server, that sometimes are laggy, have treated it) then refresh and check the new email address appears
  4. Change back to your original email address (the one you want to verify for you Duo account).
  5. Save the change
  6. Wait ~15sec then refresh and check the new email address appears
  7. Click on the link to verify your address just below the email field (if it's not there, refresh until it appears: it took me once 5 refreshs for that).
1 year ago

https://www.duolingo.com/Maughanster_
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Thanks so much for this feature. I hope there will be no more trolls now!

1 year ago

https://www.duolingo.com/TheConlanger
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Thank you for this! Just verified my email! :)

1 year ago

https://www.duolingo.com/LuciusVorenusX

" as well as adding friends". Heh, that's funny. You mean the friends whose activity you haven't been able to see, haven't been able to send messages to, and haven't been able to have any interaction with for... what is it, about a year now? Yeah, I'll really miss that ability.

1 year ago

https://www.duolingo.com/Stewart156051

I received my email verification request today which asked me to action by clicking on the "button below". Alas there was no "button below" to click on. Help!

1 year ago

https://www.duolingo.com/Aki-Mugetsu

If your email provider allows you to do that, disable the html view, it will show you the direct link. Also, if you can’t do that with yours, some throw-away emails have this feature, you could always use one just for verifying and change again your setting to but pack your usual address.

1 year ago

https://www.duolingo.com/jrikhal
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you could always use one just for verifying and change again your setting to but pack your usual address.

It'll not work as after you put back your usual address as the address associated to your Duo account, then the address associated to your Duo account will not be verified.

See more details in this comment.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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The verification email told me to "click the button below"... except there was no button blow. Could you guys fix the email send out so that it actually contains the verification link I need to use?

Eh... at least it is not as bad as Twitter--which has the big issue that its password reset link will go to a 404 unless I remove the redirect part of the link, and run the URL through a bit of code that switches it from a URL param into a proper URL. Yes... that is an annoying thing Twitter does--and they seem to insist is not actually a real bug. Really freaking annoying.

But yeah... got the email--but it had nothing to tell you guys my email was real contained in it. So you guys just need to update it, to actually have something to click to let you guys know what is up.

1 year ago

https://www.duolingo.com/Aki-Mugetsu

I think you’ll see my answer to other people, but in case : what worked for me is disabling the html view and showing the email as plain text. Then, I had a direct link to click on. If your email provider doesn’t allow you to do that, you can even use some throw-away email, I think most of them have this feature.

1 year ago

https://www.duolingo.com/vivisaurus
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The original post has now been updated, if you are having problems displaying the button in your verification email, please take a look!

1 year ago

https://www.duolingo.com/Luscinda
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It has been updated to 'we'll fix it at some point'. Do you not think that may have become time critical? Or that your plans may need adjusting until it is fixed?

1 year ago

https://www.duolingo.com/mirocu1

I haven't seen too many trolls or perhaps I just haven't registered them but sure, I'll verify :)

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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Perhaps the glorious moderators have been swift with their justice?

1 year ago

https://www.duolingo.com/Gluehbirneee
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Finnally!

(I don't see the banner, though....)

1 year ago

https://www.duolingo.com/Linda7Italian

DL said "coming soon" so worry not, it will appear, hopefully.

1 year ago

https://www.duolingo.com/HelpfulDuo
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Yep, we are hoping you'll see it within a day or so!

1 year ago

https://www.duolingo.com/Deliciae
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I was shown a banner just now (on the website). Verified my e-mail without any trouble.

Thank you for the very welcome feature! :)

1 year ago

https://www.duolingo.com/Speir_
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A banner popped up for me on the web version of Duolingo, and I was able to verify my email address. Thanks for implementing this on Duolingo!

1 year ago

https://www.duolingo.com/p8888r
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I see the banner on the discussion page but not on the home page (with the tree).

1 year ago

https://www.duolingo.com/jrikhal
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It's supposed to be like that as the mail verification is needed mainly for "social interaction" in forums, so Duo only presents the banner there during the 30 days before they actually make the verification needed to interact socially.

1 year ago

https://www.duolingo.com/sunadashi
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I went to my settings and there was a link to click to verify e-mail. After clicking it I got an e-mail with a place to click. Done!

1 year ago

https://www.duolingo.com/jimnicholson
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Great! I am in favor of any speed bumps you put between the user and post creation.

1 year ago

https://www.duolingo.com/jbm345
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Thank you for this information. I had not realized that the e-mail needed to be verified.

1 year ago

https://www.duolingo.com/jrikhal
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It's not yet needed. It'll be needed in about 30 days (but we can already verify it) and, at that point, those who didn't verified their email address will know they have to as soon as they'll try to have any social interaction as trying so will prompt a "Please verify your email address to do that action"-type banner/message-box.

1 year ago

https://www.duolingo.com/HOFplaceholder

As with every change, we will monitor the community impact and listen to your feedback.

Really? How do you explain threads like "Lack of feedback on problems, bugs, etc."?

I can tell you that the recent change to the user profile page was anything but an improvement. There's even a request to fix the changes "[Change request] Web profile achievements view broke profile page forname, surname, location, streak". Will you roll back the profile page changes then?

1 year ago

https://www.duolingo.com/games543
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What if some people who are inactive now decide to go back to Duolingo after the period of 30 days? Will they have to talk to a moderator through e-mail or does it count the 30 days after your last log in?

1 year ago

https://www.duolingo.com/Dcarl1
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30 days from today is the grace period. After that you will have to enter a live e-mail address to post to the forums. You can do that in 2 days, 20, or 200 from now.

1 year ago

https://www.duolingo.com/GreenRed17

What happens if I am not getting any verification emails in my inbox? Plz help

1 year ago

https://www.duolingo.com/Nameless-Learner
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i wish like duolingo could have the power to talk to people and Thanks i love learning at Duolingo it helps me get better at languages and it helps me know what the meaning is too

1 year ago

https://www.duolingo.com/ShellMarg

I keep verifying my email address in settings. It is accepted, then a few seconds later I get "Email not Verified Verify Now". Please advise.

1 year ago

https://www.duolingo.com/jrikhal
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Just to be sure to get correctly the sequence of actions that are happening to you, what happens is that:

  1. You open your settings
  2. click on red text "verify Now"
  3. go consult your email account (the one of the address written just above the red text "verify Now" at the moment you clicked it)
  4. Open the email and click on the green button "Confirm address" (or whatever the English similar wording is)
  5. It "accepts it", which is- sending you to the Duolingo's homepage with the URL being "https://www.duolingo.com/?emailVerified=true"
  6. You open again (or refresh) your settings and the red text "Email not Verified Verify Now" appears again.

?
Is that it?
if not, please describe precisely the sequence of actions/facts happening to you so that we (=the community) have a chance to maybe be able to guess what's going on.

1 year ago

https://www.duolingo.com/ShellMarg

Thank you jrikhal for your response. I did not see the email. I have now confirmed so all should be good.

1 year ago

https://www.duolingo.com/SGuthrie0

To jrikhal and other users.

This particular commentary is EXTREMELY IMPORTANT.

Many times I had clicked on the request at the top of a unit (the banner?), yet the request kept returning.

Just now, I saw this commentary, followed the directions, and was able, finally, after many attempts, to successfully confirm my email.

These directions should be posted elsewhere so they are easily found.

1 year ago

https://www.duolingo.com/SGuthrie0

Whoops, I am mistaken. the " Email not Verified Verify Now" keeps returning.

I have refreshed, and closed, and come back in.

I logged out, and logged back in -- that didn't work.

1 year ago

https://www.duolingo.com/vivisaurus
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"Now I believe I solved it. The secret is to go to the email account and look for the email there, after clicking on the banner click word. I strongly suggest that, after we click on the "verify now" we get a notice to then go our email account and see the email that DL next sends."

@SGuthrie0, the pop-up that shows up when you click on "verify now" on either page specifically instructs you to go check your email inbox to confirm the email address. Is it possible you hit "OK" before reading the instructions, or did the pop-up not show up for you at all?

1 year ago

https://www.duolingo.com/SGuthrie0

Now I believe I solved it.

The secret is to go to the email account and look for the email there, after clicking on the banner click word.

I strongly suggest that, after we click on the "verify now" we get a notice to then go our email account and see the email that DL next sends.

I personally don't check my DL emails very often -- I get too many of them.

It's lucky I happened to check this Discussion section

1 year ago

https://www.duolingo.com/jrikhal
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The secret is to go to the email account and look for the email there, after clicking on the banner click word.

Yep, as said in the step 3. of the above detail of the process.

1 year ago

https://www.duolingo.com/jrikhal
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See step 3. of the above detail of the process:

\3. go consult your email account (the one of the address written just above the red text "verify Now" at the moment you clicked it)

1 year ago

https://www.duolingo.com/GrandaUrso

This was a very necessary change. Thank you!

1 year ago

https://www.duolingo.com/Linda7Italian

Unfortunately your message is being cloned (by Nero) so hopefully people catch on quickly.

1 year ago

https://www.duolingo.com/Luscinda
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There's a surprise.

1 year ago

https://www.duolingo.com/Chinanow

This is what I have to say about these rude comments that have been posted. But first I would like to thank Luscinda for actually saying something nice. Sadly I have not seen many of these. Dcarl1 that was not a spam post. I am sorry if you feel that this really needs to be done but an argument against it would not be spam. jrikhal I do not have multiple accounts. I have been using this app for over 2 years and They should keep doing the blocking. And is there proof that there is spamming or trolling. Khan I have seen no posts about chicken nuggets. And yes I will not give up on this.

1 year ago

https://www.duolingo.com/scuddycat

I was never prompted to do this using the Android app. I just stumbled onto this when I came to these forums for another reason. Not sure how android app users are supposed to know this!

1 year ago

https://www.duolingo.com/shiagi
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Hi, Im not sure if this is the right place but it seems close to what I want to ask. For a while now I have not been able to view discussion from lessons. You know when you are doing a language course on the website and you can see the discussions relating to that particular question in a course. I have followed some but now I want to unfollow some and I keep getting a error page that the discussion doesn't exist., howere I still get emails telling me someone has posted a new comment on that lesson. What is going on? I have verified my email address but I still cannot access the discussion to unfollow it and I cannot see any listed under profile - progress sharing etc. Does anyone know what is happening? Thanks.

1 year ago

https://www.duolingo.com/vivisaurus
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This sounds like a bug! Could you please file a bug report, preferably with links/screenshots so we can verify what is happening?

1 year ago

https://www.duolingo.com/TheXSBGamer

its not working with my gmail

1 year ago

https://www.duolingo.com/nivishsharma

I am not receiving the verification email. I have tried everything. Have also tried changing email address. Anyone?

1 year ago

https://www.duolingo.com/grey236
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I have no banner nor does anything pop up when I click that link :/

1 year ago

https://www.duolingo.com/Maughanster_
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I have no banner either.

1 year ago

https://www.duolingo.com/vivisaurus
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Try visiting your settings and see if there is a "verify now" option near your email address (and please make sure your browser does not block pop-ups)

1 year ago

https://www.duolingo.com/Luscinda
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I wouldn't trust you with my real email address again further than I could kick you.

1 year ago

https://www.duolingo.com/sophiar55

omg do i really have to do that! I am using a never used anymore email an i don't know how to open it or see what happens!!!!!!!!!!

1 year ago

https://www.duolingo.com/jrikhal
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do i really have to do that!

If you want to interact on forums, yes.

I am using a never used anymore email an i don't know how to open it

Change the email address (in your settings) associated to your Duo account and put one you know how to open/access.

1 year ago

https://www.duolingo.com/KatrinaTheLamia
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I mostly think of email as a form of modern day service receipts and Internet service log file system.

Where I can general note wonky internet service functionality by the messages I get from it... and of course keep track of things I am signed up for via it.

Just something to track things...

1 year ago

https://www.duolingo.com/Reeion
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no request to verify my email and I even just changed it recently..

1 year ago

https://www.duolingo.com/Its_Jackson

Thanks, I verified today and now know their will soon be no more spammers.

1 year ago

https://www.duolingo.com/GrandaUrso

This was a very necessary change. Thank you!

1 year ago

https://www.duolingo.com/DestinationVoid
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Dear Duo, If I login with social account, why don't you consider my address verified?

1 year ago

https://www.duolingo.com/dfatimaFre

what i can say ? so thank you so much

1 year ago

https://www.duolingo.com/BLRT2000
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This is a step forwards.

1 year ago

https://www.duolingo.com/volisvid
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Thank you times infinity!

1 year ago

https://www.duolingo.com/Fabfifties
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If I don't verify my email, will I lose all my current friends, or just lose the ability to add new ones?

1 year ago

https://www.duolingo.com/YourBoiMicro

For some reason, every time I send a verification email, I check my inbox, and it isn't there. What should I do?

1 year ago

https://www.duolingo.com/vivisaurus
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YourBoiMicro, please check the spam folder, or search "all mail". It is possible your provider is blocking Duolingo email (sometimes happens with business and school emails) — in that case, try changing the email address associated with your Duolingo account in your settings, and try again!

8 months ago

https://www.duolingo.com/Luscinda
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Still not fixed it then - is it really that hard to produce a proper link instead?

1 year ago

https://www.duolingo.com/PERCE_NEIGE
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That's the most positive change I saw for months on Duolingo. I should have been made at the very beginning of this site; So it's a good change, and the only real mean to prevent fake account, and to close spammers account if use with an IP log. I hope there's also an IP logging.

11 months ago

https://www.duolingo.com/LanguageCrazey7

While this does take more time, for the people who use there own emails, and it can become frustrating, in the long run it seems worth it! We want people who care about languages and learning them here on duolingo. Spammers and trolls are just not cool, and not good to have in a place that is as amazing as this one, I think that this policy will be worth it in the long run.

11 months ago

https://www.duolingo.com/vitopan

Why can't I follow my friend after I got the verified message: "Success! Your email address has been verified"

8 months ago

https://www.duolingo.com/vivisaurus
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Is it possible that they have blocked you? What are you seeing when you try to follow them?

8 months ago

https://www.duolingo.com/vitopan

I guess it's the problem of email verification, i.e. I still don't pass the verification. It's certain that they won't block me. And I also try to follow other users. The results are the same, the button becomes "following" and I still can't find them on my following list. Btw, sometimes the notification that I didn't verify my email would appear when I try to follow someone.

8 months ago

https://www.duolingo.com/jeri123

when i try to leave a comment in an exercise i am asked to verify my email address, but when i do it, it tells me my email address cannot be verified.

3 months ago

https://www.duolingo.com/Usagiboy7
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Hi jeri123, would you please submit a bug report? That shouldn't be happening. https://support.duolingo.com/hc/en-us/requests/new

2 months ago

https://www.duolingo.com/Usagiboy7
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PS Jeri123 your account is showing that your email address has already been verified. Edit: Also, you are successfully leaving comments in the sentence discussion forums. For example. So, I would include those details when you file the bug report.

2 months ago

https://www.duolingo.com/Taylor26781

:)

2 weeks ago
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