https://www.duolingo.com/cazort

Audio on Hover-Over Still Broken in Russian on Web

Some time back the audio on hover-over stopped working in the Russian course. It's really frustrating because I use it frequently, and without it, the course is a lot harder.

I have reported this in bugs multiple times. Some weeks ago, Luis von Ahn showed up in a discussion thread on Reddit, and expressed that he thought this bug had been fixed, which I found troubling because if the CEO thinks the bug has been fixed, but it hasn't been, it might explain why the team hasn't been fixing it. I let Luis know that this bug still existed in Russian and other courses (Chinese is another one where it is a big problem), but it's still not fixed, weeks later.

I also don't understand why this would be so hard to fix. It worked before, and it only broke recently when they were tweaking things following the introduction of the new male voice in some of the other courses. I don't understand why the Russian course was affected at all.

How can we get them to fix this? I have already cancelled my paid subscription, and I've already submitted bug reports multiple times, and I've already been speaking out publicly about this in the forums and on other online communities.

Is there anything else I can do? I just feel hopeless and frustrated that bugs like this go on and on and there's nothing I can do about it.

It's like to the DuoLingo team I'm just a piece of trash. I see no sign that they value me as a user or customer. Why would I want to continue using a product (or paying for it) if the people who make it treat me like that?

January 26, 2018

3 Comments


https://www.duolingo.com/slogger

None of us knows how long it will take Duo to fix this.

In the meantime just figure that you will go through each lesson at least twice, using the first time or two through to determine/write down/learn the new words, and the rest of the times through to practice. Actually, not using the hints works out very well, as without them you are not tempted to "cheat' (i.e., look for a hint instead of using your memory).

January 26, 2018

https://www.duolingo.com/cazort

The issue for me is that, with Russian, I want that extra audio practice. It's not seeing the hints (I can see them just fine anyway). The issue is hearing the audio, slower, and on demand. I can listen to the whole sentence, but I just...I don't want to waste my time with a product that is broken and not being maintained.

I am using Lingvist, not DuoLingo, these days. It's different, but they have a very good Russian course. Their team is also incredibly responsive to bug reports. They've fixed numerous bugs that I've reported and they even followed-up with me by sending me an email a week later to make sure things are still working.

Needless to say, I bought a year membership.

I don't want to waste my time any more with DuoLingo until they change course.

January 27, 2018

https://www.duolingo.com/slogger

That's up to you of course. From what I've seen, Duolingo is, hands down, the better course, as there's not enough variety in the Lingvist course. But I already knew how to pronounce Russian well enough before trying either course. Besides, I haven't done anything with the Lingvist course since it first was available, and it may have improved. You might try working on your Russian pronunciation w/ recordings of native speakers (plenty on youtube) and then try Duolingo again. However you study it, best of success w/ your Russian.

January 28, 2018
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