https://www.duolingo.com/Qiset1

email for duolingo support

Is there an email address I can use to send a question to the folks that run duolingo? It's not in the nature of a bug.

January 27, 2018

55 Comments


https://www.duolingo.com/Lrtward

Duolingo, being a free product, has a very small staff and does not offer customer support.

You could ask your question here in the forums, though.

January 27, 2018

https://www.duolingo.com/wombatua

Huh. First time I've seen a mod specifically state that Duolingo doesn't have customer support. It's kind of obvious that it doesn't if you've been around a while, but I've never seen it explicitly stated.

And it's a mistake that it doesn't. Big mistake.

January 27, 2018

https://www.duolingo.com/Lrtward

I've since been corrected by a staff member. They DO have people dedicated to support, and they are the ones who help out when you report abuse.

July 20, 2018

https://www.duolingo.com/RafiGlass

Recently, when I try and type in any foreign language, Duolingo also includes the english counterpart letter.

Why is this?

August 19, 2018

https://www.duolingo.com/Nicole52458

Hi, I'm Nicole and I'm Portuguese but when I started Duolingo I didn't know that there was a italian course for portuguese speakers. Now I would like to change to an italian course for portuguese speakers but I don't want to lose my progress. Can sombody help me?

July 12, 2018

https://www.duolingo.com/InStatuViae

Duolingo accidentally erased 9 months of Esperanto progress, and they would not get back to me. By it being a free product, you're on your own.

January 29, 2019

https://www.duolingo.com/Steve446773

I thought the app was great, but now it’s so hard to get health that I end up being pretty grumpy when I’m trying to practice and get kicked because of a 1 letter jump on the keyboard or autocorrect.

March 31, 2019

https://www.duolingo.com/Spaultalla

I am paying for duolingo plus and can not get any help.

May 3, 2019

https://www.duolingo.com/inancyuce

The letters in my duolingo app got much smaller after an update. Is there a way to make them bigger again? I am using ipad mini with ios 8.0. I wonder if anybody else is having the same problem. The letters of the scrambled words that you build up an answer from seem to have very small letters.

July 2, 2018

https://www.duolingo.com/John206853

I have completed 5 lessons of the 30 in Infinitives 2. The audio, especially the female voice, is very bad and the only way I coplete a lesson is by guessing and then noting the correct result. I feel I'm wasting my time. I realise that this is a free course but can something not be done to improve the audio?

October 29, 2018

https://www.duolingo.com/Maryann21266

how do i cancel my account. i have not had the time to use it.

January 29, 2018

https://www.duolingo.com/marijke87415

I am on level 25 in Italian. Now I am back on level 1 how come

July 4, 2018

https://www.duolingo.com/Gareth492297

I had the same with my Japanese lessons. Not quite as bad as you though. Level 4 back to 1. About the same time as you too. Very frustrating. Trying to find an answer here. However when I open it on my laptop it's at level 4 still.

July 9, 2018

https://www.duolingo.com/marijke87415

Have it back, by logging in and use a new password. Good luck!

July 9, 2018

https://www.duolingo.com/Gareth492297

Hi. That's good news for you. But I mainly use it on my phone and there's no where to log in. I'll try again.

July 9, 2018

https://www.duolingo.com/Gareth492297

Ha! Done it. By logging in in the 'club' section. Same password. Thx for that!

July 9, 2018

https://www.duolingo.com/Gareth492297

And yes got my level back. Section 4 but level 10! Can see how much you've done too! loads. Well done.

July 9, 2018

https://www.duolingo.com/marijke87415

I just want my own level back with the normal lessons

July 4, 2018

https://www.duolingo.com/marijke87415

I got my level 25 back by log in and have a new password

July 9, 2018

https://www.duolingo.com/ToddCarney

Can I get the new test out of level five feature? If not why? When will it be released to everyone.

July 12, 2018

https://www.duolingo.com/pentaan

At the moment, that's only possible in

July 12, 2018

https://www.duolingo.com/KaiJJ

Duolingo marks me as wrong for answering, "Thank you. Good night"' instead of "Thanks. Good night". Also marked me wrong for putting, "Goodbye. Good night." It says the correct answer is, "Bye. Good night." Also, although "mucho gusto" is used for "Pleased to meet you", the literal translation is, "much pleasure". Im gonna be needing to find me a different Spanish learning app.

July 13, 2018

[deactivated user]

    I took Spanish in high school and can assure you that "mucho gusto" does mean "pleased to meet you". There are plenty of things in plenty of languages that aren't translated literally. (Especially if you study Irish, as that has a completely different word order.)

    June 5, 2019

    https://www.duolingo.com/Manda394424

    Hi can anyone help. I had been doing French from English for 167 days. Then decided I would add another language... English from French..... unfortunately completely lost my French from English version....

    July 16, 2018

    https://www.duolingo.com/FowlLanguage

    You haven't lost your progress and you can still switch between the two courses.

    July 20, 2018

    https://www.duolingo.com/Gabi26481

    Are there any chances that Duolingo will ever offer Croatian as an option for English speakers?

    July 28, 2018

    https://www.duolingo.com/RaulLinare11

    I purchased duolingo plus and was learning every day. Today it asked me to sign in and I am back to the free duolingo version. I paid money for duolingo plus. Can anyone help me?

    August 15, 2018

    https://www.duolingo.com/pentaan
    • log out this old account

    • log in with the username/email address and password which belong to your Plus account.

    August 16, 2018

    https://www.duolingo.com/PhraseGenie

    "Je bois un café." IS NOT "I drink A coffee." in English! Beginning about 35 years ago, European and other immigrants to England brought with them "A COFFEE," incorrectly translating from their own languages, in which it is correct to say "A COFFEE." British people, constantly bombarded with this incorrect translation, adopted it. However, in ENGLISH, we drink SOME coffee, NOT A Coffee, as is done in Spanish and French. Although Brits may use A COFFEE, no one else in the English speaking world does.

    September 25, 2018

    https://www.duolingo.com/Christine909735

    My daily practice stopped as unable to open my usual work page. How can I correct this? Tried sending feedback via website but that too refusing to go. Please advise.... merci beaucoup

    October 16, 2018

    https://www.duolingo.com/Wayland80747

    How do I keep my keyboard from changing from QWERTY mode? It’s a drag having to always hit the global button to change back. I see no optional buttons.

    October 21, 2018

    https://www.duolingo.com/MacarioHum

    Why Duolingo changed muy record macario119@hotmail.com

    October 23, 2018

    https://www.duolingo.com/Stanley382881

    Why am I still getting adverts when I have paid for Duolingo P;us?

    October 28, 2018

    https://www.duolingo.com/sonjasobie1

    Two problems. 1. I have Portugese come up for lessons,,,,do not want it,,,,,how to delete 2. My Ukraniran has no speech at all, how could I learn the sounds?..... It is very frustrating trying to contact you people for help. sosonja@shaw.ca

    November 7, 2018

    https://www.duolingo.com/sonjasobie1

    sosonja@shaw.ca, forgot to mention! I use an Ipad, the instructions others suggest do not show up for me.

    November 7, 2018

    https://www.duolingo.com/Molly930404

    I have created 2 Duolingo Spanish accounts and used both of them. How can I combine them together? I don't want to delete any of my account. Please help me. Thanks.

    November 14, 2018

    https://www.duolingo.com/Dominick816082

    How do I get the "test out of skill" to show again?

    November 16, 2018

    https://www.duolingo.com/IanyZen

    I was offered a 7 days free duolingo plus, which I took up & was instantly charged for one month and duolingo refuses to refund me - what can I do?

    January 6, 2019

    https://www.duolingo.com/grandmama52

    I subscribed and cancelled the subscription to Duolingo Plus within minutes of each other on January 3rd, 2019. How can I apply for a full refund? The purchase was made on my Mac desktop and there is nothing showing in iTunes regarding said purchase. Please advise at your earliest convenience.

    January 9, 2019

    https://www.duolingo.com/grandmama52

    I subscribed and cancelled the subscription to Duolingo Plus within minutes of each other on January 3rd, 2019. How can I apply for a full refund? The purchase was made on my Mac desktop and there is nothing showing in iTunes regarding said purchase. Please advise at your earliest convenience.

    January 12, 2019

    https://www.duolingo.com/Tyger97

    I have just successfully tested out of the level 5 in Portuguese conditional verbs, and got only 20xp instead of 450xp as it had been promised. Has anyone here encountered the same problem, and if yes, how have you managed it?

    March 6, 2019

    https://www.duolingo.com/Amy1706

    Every place has customer support-you are liars! Stop hiding behind your ineptness! Stop beta testing every 5 minutes! I literally watched my French tree go from normal to "new" and back again in a matter of 15 minutes! WTF are you doing?? The screen literally flipped. As I was attempting to figure out how I lost-yes lost-my previous work (don't call it something else) the tree flipped back. If I have worked thru almost half the tree and now I only have 10 completed bubbles-that's messed up. THAT'S not showing a student their progress-that's deflating their appearance of progress! I know what I am talking about. I have a masters degree in instructional design and training. This is what's called "not prepared to go live".

    Oh by the way-when I try to type in a foreign language within my club-your system does not allow it. It allows English but not French or German. How do I practice dialogue if you LITERALLY delete 1 single foreign word I type?? Why don't you focus on consistent service across the globe. Why do I have speaking & listening capabilities and my husband does not? The options for listening and speaking are not even options offered under Settings-yes-we already checked.... I'd love to receive answers from a person. My concerns are not listed on your customer support page.

    March 27, 2019

    https://www.duolingo.com/dragonboy695

    There should be a option to use the dark theme on the Android app because 1. I can't get stylish to download it and 2. I don't want to have to go to the website every time.

    April 3, 2019

    https://www.duolingo.com/NigelVince4

    Hi there. I recently started basic Italian and my microphone seemed to work okay. But right now whenever I try to speak to answer a question, I get immediately ignored and the red flag comes up! Can anyone tell me what has gone wrong? The Duolingo microphone permissions appear to be in order. Thanks, from Nigel.

    April 22, 2019

    https://www.duolingo.com/Spaultalla

    It is impossible to reach them. I am paying for duolingo plus and can not use it. and I can not file any help from what they call it support.

    May 3, 2019

    https://www.duolingo.com/bigbeef-B

    I lost my streak but I had a streak freeze equipped. Has this happened to anyone else? Can I get it back?

    May 14, 2019

    https://www.duolingo.com/ClaudiaRum5

    Will Italian short stories be added to Duolingo?

    May 22, 2019

    https://www.duolingo.com/18Bologna

    I want my name deleted from duolingo. I want my password(18Bologna)used to identify me. Hoping this is possible.

    June 6, 2019

    https://www.duolingo.com/dursunalit3

    sayın ilgili bir dersten digerine uzun süredir geçiş imkanı vermiyorsunuz. bu durumdan bıktım usandım lütfen diger derslere geçiş imkanı saglayın dursunalitas1945@gmail com saygılarımla;

    June 7, 2019

    https://www.duolingo.com/BookqueenChewie

    I thought that duolingo plus was 6.99 for 12 months. But I got an email saying that I was going to be charged the entire amount? I want to keep duolingo free and was thrilled about having plus just for my own benefit but I really wish that they would have specified that it would be one payment. How are we to get our refund if we cancel at any time if they are charging us all at once? How is there no customer support? I work in customer service, and I recommend duo to EVERYONE. But we need some way to ask questions directly and get a response in a timely fashion.

    June 7, 2019

    https://www.duolingo.com/Hubsy6

    Is there anyway I can turn off that infuriating trumpet voluntary at the end of every session

    June 17, 2019

    https://www.duolingo.com/Amy1706

    Hubsy6-go to your settings and try turning off different audio features. You may have to turn off all of them. I know how annoying it can be!

    June 17, 2019

    https://www.duolingo.com/wyatt-f1

    It would be great if Duolingo offered Ido in their selection of languages. www.idolinguo.org.uk has a vocab list of at least 500 words and would love to partner with Duolingo to popularize the language.

    June 29, 2019

    https://www.duolingo.com/milonga2005

    On m'a éliminé mon record de jours. Plus de 1200 jours. J'ai eu mon protecteur et mon amulette de week-end. S'il vous plaît restaurez les jours

    July 15, 2019
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