https://www.duolingo.com/profile/Blomman-01

Duolingo continuously asking for streak repair

Lost a 270+ streak even though doing the lessons per usual.

I had done the lesson, yet it said the streak was lost. Paid $13 to keep it, did my lessons again, and the next day Duolingo said the streak was lost and wanted me to pay again.

Feels like their mobile app is not robust enough to be allowed to charge anything.

February 18, 2018

12 Comments


https://www.duolingo.com/profile/OmegaGmaster

Don't know why this is being downvoted.

Your profile on Duolingo.eu (an unofficial Duolingo service that displays your extended profile here in a readable format) shows that you did not earn any XP on both days you were talking about. Did you do these lessons on the mobile app? It has a notorious reputation of failing to register that a user completed a lesson and subsequently killing long streaks.

Feels like their mobile app is not robust enough to be allowed to charge anything.

Same here, mate...

February 18, 2018

https://www.duolingo.com/profile/pentaan

Lost a 270+ streak even though doing the lessons per usual.

Tips for keeping your future streak:

(For users of the web version (www.duolingo.com) I see complaints from people, who are using outdated browsers and/or operating systems.)

It's always a good idea ....

  • to check that your phone / tablet has had a chance to synchronise with Duolingo's servers.

Why would it not synchronise? My Wifi/4G/LTE is okay

Because Duolingo has issues in synchronising, almost every day.

Workaround
Always check if your phone had synchronised with the Duolingo servers after doing a lesson. Sometimes it can take 5-10 minutes after finishing a lesson in the App.
E.g.

  • have always Duolingo's web version open in the browser of your phone
  • set this browser in Desktop mode
  • refresh your browser after each lesson in the App, and check if the amount of XP increased in the browser with the web version.
February 18, 2018

https://www.duolingo.com/profile/FredrikVC

You can regain your streak by giving them money? And the streak is only good for bragging?

February 18, 2018

https://www.duolingo.com/profile/iFail

The streak = mainly a motivational tool, not a bragging rights kind of thing. If you want bragging rights, you should focus on reaching language proficiency instead :).

February 18, 2018

https://www.duolingo.com/profile/Linda7Italian

I truly sympathise and know how you feel. If only you hadn't paid money ...

February 18, 2018

https://www.duolingo.com/profile/vivisaurus

Hi! I am looking at your logs and it seems you missed a few days. Would you like to send a bug report explaining what devices you were using when this happened and what dates you lost your streak? Select "purchase issue" since you paid for the repair. Did you have a streak repair equipped?

February 19, 2018

https://www.duolingo.com/profile/psionpete

I’ve been using the mobile app (iPhone) for 3 or 4 years now and I have only once lost my streak and opted to pay to have it restored (it was over 1000 days). And then I knew it was my fault for missing a session.

February 18, 2018

https://www.duolingo.com/profile/Linda7Italian

Psionpete. Sempre mi piacciono le tue risposte. Così onesto. L

February 18, 2018

https://www.duolingo.com/profile/LasCicatrices

"Feels like their mobile app is not robust enough to be allowed to charge anything."

Absolutely agree. This is why I always have a streak freeze and check it every day to make sure they didn't mess up.

I'm sorry they ripped you off like that :( Does anyone know why Duolingo's app often has problems with synchronizing? And why haven't they patched that up yet?

February 18, 2018

https://www.duolingo.com/profile/shadowofthemoon

I have an impression that you can kind of "force" the app to sync properly if you try to switch languages while in the app - if the app doesn't actually have a connection at this very moment, it won't be able to switch to another language and it will tell you something about not being able to do it while offline even though it looks like you're online, but if it does switch, it will also sync your data.

I developed a habit of switching between languages when I'm not perfectly sure if my app is in sync with the server and I'm away from my desktop PC to make sure. If you try to switch the language, your tree would be grayed-out and you won't be able to do anything while the [android] app is syncing. Sometimes it takes more than a few moments until it's done and sometimes it fails so I have to retry - this is when I might have had a problem if I didn't double check.

This is true at least for the android app, not sure about the iOS - someone will have to try and see.

February 19, 2018

https://www.duolingo.com/profile/Thomas.Heiss

You need to double/triple check your synced XP on the DuoLingo server in the web browser (full desktop mode).

As the mobile apps have no sync detail screen, you can not rely on the app alone!!!

February 19, 2018

https://www.duolingo.com/profile/Usagiboy7

Hi Blomman-01,

It's possible that you've encountered a bug. You can file a Bug report here. In the "Issues" drop down menu, there are several options. For this, you might want to select "Purchase issue".

Also, "missing a day", which results in streak loss, may seem like a pretty simple thing. But, there are details that a lot of people haven't considered. So, I started collecting all of the reasons I could find as to why people might lose their streak without realizing how they were "missing a day". You can find all of that in this discussion is located Here.

And, as someone who lost a streak that was nearly 1,000 days long, I get that it can have a negative impact (Also for some people a positive impact. It was rather a mixed bag for me.) I wrote another post that some people have found helpful. You can locate that Here.

Best of luck to you!

Edit: Woops, walked away from this before posting and it looks like several people already posted a lot of helpful stuff now.

February 20, 2018
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