https://www.duolingo.com/StefyCastle

How can I remove inappropriate messages in my club?

It is impossible to remove young trolls messages in my spanish club . I can remove their comments: tapping and holding I get a pop up window with delete,report,copy text and cancel.
But no way to delete the starting message of a thread!! No pop ups. I removed several trolls yesterday, but today a couple of them returned and went on with offensive messages and comments.. Next time before deleting them again I will take a screen shot to submit. It is difficult to manage a 50 members club with very few tools.

April 5, 2018

6 Comments


https://www.duolingo.com/pentaan

But no way to delete the starting message of a thread!! No pop ups.

In the Android Ap:

  • "tap and hold" the troll's username instead of the text
  • a pop window will appear, that shows "Delete post"
April 6, 2018

https://www.duolingo.com/StefyCastle

Thanks for your answer! I can confirm tap&hold an username/avatar doesn't work in a new violet message: no pop window for deleting. Tapping the text gives me only the option to copy,search... it is the classic android pop up. I cannot delete my own messages also. I reinstalled duo app on my phone ; I logged in the app on a newer android 7 device : I still cannot delete any first message . I am going to report this as a bug.

April 6, 2018

https://www.duolingo.com/pentaan

I am going to report this as a bug.

That's a good idea, because "tap+hold a username/avatar" is working well in my "non-moderator" test account.
(phone: Android 7.1.1)

April 6, 2018

https://www.duolingo.com/StefyCastle

Now I can delete the violet messages! I was trying again on a 7.1.1 Android phone when it worked, probably because of the crowns update I had just received... Bad news those trolls and spammers were back again so I needed to spend time to block them , remove and report the abuse... I think the admin of a club needs a way to block trolls from the app itself, a more useful detailed list of members, the ability of stopping also users with code... Thanks Pentaan;)

April 7, 2018

https://www.duolingo.com/pentaan

I think the admin of a club needs a way to block trolls from the app itself, a more useful detailed list of members, the ability of stopping also users with code...

I fully agree. Please, write this also in your abuse reports to Duolingo's staff.

April 7, 2018

https://www.duolingo.com/Constanza99442

This sounds terrible! Are you the creator of the club?

April 5, 2018
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