https://www.duolingo.com/frank226007

Lost streak after 408 days confirmation

This is the second time I lost a streak of 407 days. Yesterday duolingo said I completed 408 days. This morning after an update of duolingo it had been reset to 0. The same thing happened to me 1 1/5 year ago at a 150 day strike. Because it happened to me once I am very carafully since. I at least did 10 excercises yesterday instead of 5. Please look into it duolingo team!!! As I said duo lingo said 408 days completed. I want my streak back without paying because it was not my fault.

Used device: IPAD (IOS)

April 11, 2018

5 Comments


https://www.duolingo.com/Myah061

Instead of telling them here, report it to them on there email. I can give you the link on how to report it if you don't know how. They don't check the forums, Mods do. So report it instead, otherwise they most likely won't see this.

April 11, 2018

https://www.duolingo.com/frank226007

Please do. I don't know how to inform them.

April 11, 2018

https://www.duolingo.com/Myah061

So go here :https://support.duolingo.com/hc/en-us/requests/new: Then once you do that scroll to the drop down list and put it on report bug. Then type your problem. Then wait for a response. But to be careful till they respond with a answer do it on your computer to keep your streak, okay? Happy learning!

April 11, 2018

https://www.duolingo.com/frank226007

thank you!

April 11, 2018

https://www.duolingo.com/Myah061

Yeah, no problem.

April 12, 2018
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