Plus Member - Why do I have to refill to use the app?

Hi, I paid to use Duolingo, yet I'm constantly stopped and asked to refill my account or have to wait for a few hours to use the app again. This has gone on for months. If paying doesn't allow me full access, then I'd like my money returned.

Please advise if this is an bug or how the app is setup. Also, why it so difficult to contact someone at Duolingo. Again, I'm a paying member. I get making the free users be more challenged.

May 14, 2018


The paying isn't to unlock anything on the app, you get the same as free users but without ads and you can download for offline use, i'm pretty sure it tells you that when you go to pay for it. so it is essentially a donation

May 14, 2018


May 14, 2018

Are you happy with it that way?

November 24, 2018

If you don't have the "health shield" feature ($comment_id%3D27286431) then you may try this:

A popular workaround to avoid the "Health" feature

Use Duolingo's web version on your phone/tablet (, because it .......

  • does not have the "Health" system and gems

  • will work in the newest version of the Chrome or Firefox browser on your phone or tablet, if you have rather good Wifi (or LTE/4G with an Internet bundle)

For the best typing experience:

  • set the browser to mobile mode
  • use the phone in portrait mode

Link to the official help text in the English Duolingo Help Center

May 15, 2018

Which app are you using? Android or iOS?

May 14, 2018

The IOS app - their favourite A/B testing plattform - "works as designed".

You might be able to refill health by practicing (maybe the last crown update had crashed this functionality)...

Try the DuoLingo Android app or even better use the full desktop web portal: Use typing instead of tapping word words (too many hints).

May 14, 2018

FYI: in my iOS app, I have an option (because I'm a paid/PLUS member) to avoid the "health" system. I don't know if it is in A/B testing, or available to every PLUS member.

And I agree that the web portal is a better tool. I rarely use the iOS app (unless my wifi is down, etc).


May 14, 2018
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