https://www.duolingo.com/Jfry13

Missing my Streak Freeze

I bought a Streak Freeze on Sunday and I have not missed a day on duolingo but today in the Lingot Store it says to buy a Streak Freeze. Why would my Streak freeze just go away?

April 24, 2014

6 Comments


https://www.duolingo.com/wazzie

You should probably move this to Troubleshooting (edit, post to: Troubleshooting). They are usually pretty quick at answering over there.
You can also email Support using the Support tab to the left of the page.

April 24, 2014

https://www.duolingo.com/Jfry13

Thanks, I will try that, I didn't see an option for troubleshooting.

April 24, 2014

https://www.duolingo.com/bchan

It doesn't just go away - it gets absorbed by gaps in activity.

This is your gap:

  • 2014-04-24 15:25:27 · de translation
  • 2014-04-23 22:14:51 · streak
  • 2014-04-23 22:14:50 · de practice 2014-04-22 19:45:31 · de practice

Your timezone is set to +0200 (Europe/Amsterdam) so your activity on the 23rd at 22:14 counts towards the 24th, which means you didn't have any activity on the 23rd which used up your streak freeze.

April 24, 2014

https://www.duolingo.com/Jfry13

According to my German Progress it says i have had activity Mon, Tues, Wed, Thur. I'm not sure why it says I practiced on those days if there was a gap. Is it done by a gap of 24 hours or by the date?

April 24, 2014

https://www.duolingo.com/bchan

The graph is offset by your local time - is your computer set to a +0200 timezone?

April 24, 2014

https://www.duolingo.com/Jfry13

No it was not. It is now set to a +0100 Europe/Amsterdam. Thanks for your help.

April 24, 2014
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