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https://www.duolingo.com/profile/Kothe

Wrong Age for Child

Hi there,

When creating an account for my daughter I accidentally indicated the wrong age, and now she's restricted from certain features like Clubs. She's already working through Spanish at an impressive rate and I don't want to have to disable the account and create a new one for her because of a silly mistake.

Is there any way to rectify this?

Cheers.

June 10, 2018

6 Comments

Sorted by top thread

https://www.duolingo.com/profile/Lrtward

Is this in a "classroom" where you are the "teacher"?

If so I suggest moving your question to the Educators forum. I'm not that familiar with Duolingo for Schools, but the folks who hang out there regularly are.

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June 10, 2018

https://www.duolingo.com/profile/Kothe

It was a new account created outside of the school/classroom setup. I did go on to create a classroom and add her as a student in the hope that it would enable me to reduce restrictions, but no luck.

It's really just the Clubs feature I'm trying to enable for her.

June 10, 2018

https://www.duolingo.com/profile/Lrtward

I did some digging around. The age restrictions are talked about in the Privacy Policy (https://www.duolingo.com/privacy) and in some Help articles. They talk about the impact of age on a person's Duolingo learning experience, but they don't talk about how to change that once it's been established.

I suggest using the contact information in the Privacy Policy to contact Duolingo directly. Be aware that they are a very small company and they receive hundreds, if not thousands, of messages each day so it takes them a while to respond.

June 10, 2018

https://www.duolingo.com/profile/Kothe

Thanks for the advice. Will do!

June 10, 2018

https://www.duolingo.com/profile/Lrtward

Oh, okay, then this is the right place to be asking. Creating a classroom was a clever idea!

June 10, 2018

https://www.duolingo.com/profile/Life2p8e

So. My friend is having an issue like that. Should I contact Duolingo support?

February 11, 2019
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