Just lost my 141 days streak despite my streak freeze.
I had streak freeze, I remember that I checked it at 17/06/2018. But when I opened the app again (at 18/06/2018) my streak was gone but streak freeze wasn't used.
Looking at your progress page, the entire area with daily XP is missing. Even if you hadn’t used DL for a week, I would expect to see at least the empy graphics. This looks very much like a glitch, which you might want to report in the troubleshooting area.
How did you report it? I lost mine 6 days ago (I'm on day 6 of my new streak so I know when it happened, but had had ~264 when it zeroed - with streak freeze purchased! - and felt crushed. I assumed it was a glitch but didn't know I could report it. (I lost a 30 day streak when I first started Duo and didn't want that again so have been faithful with keeping a current streak freze bought should I be away from Duo for a day and always rebuy when used) How did you do that - report it and get it restored, I mean? Thanks!
Saved_by_Christ - I didn't know that you could buy back a lost streak. Interesting. I always try to check that my streak freeze is in place because once I was working later at night and went into past midnight and lost my streak. Thankfully it wasn't a big one; I learned my lesson.