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https://www.duolingo.com/profile/tanataviele

problems getting worse and worse!!! help!

hello, I have already posted a few days ago but didn't receive any feedback whatsoever (see https://www.duolingo.com/comment/2739711)

I study spanish for english speaking students. I'm currently using Safari on MacOs, with the latest version of Flash, and have tried using Chrome too.

when studying at home, on the website, most sounds have disappeared. For example the positive 'bling' when I do something right, the success sound at the end of a finished lesson, and the mistake sound. Also, the voice is missing when I hover a word.

I used to be able to hear the audio in examples until this morning, but right now when I get a "Type what you hear" exercise the voice has disappeared as well, I can only hear what I'm supposed to be typing if click the slower turtle button. When I use Chrome the last one doesn't work either.

UPDATE 3.53 pm even the turtle button has now stopped working on safari as well.

I've tried clearing my cache, resetting safari etc. no way. I have no problems on other sites, and I use many, only Duolingo has stopped working in the last week or so.

Duolingo is positively becoming unusable for me, which is sad because I was really enjoying it. Can anyone help me???

April 28, 2014

21 Comments


https://www.duolingo.com/profile/kristinemc

Hi! Yes, we're taking a look right now.


https://www.duolingo.com/profile/Usagiboy7

EDIT: looks like staff made it here while I was typing. ^_^

Hi tanataviele,

Until staff is able to get to this, please turn off speakers in the settings. You will be able to continue your lessons that way without losing hearts. Also, I found a few old discussions that might contain useful information.

In the future, don't forget to use the search bar in the Troubleshooting forum to try to find other posts about broken sound. You might be able to find previous help tips from staff and other users. I used the search bar in the Troubleshooting forum to find the links below. I had to look through several though. It takes time, but sometimes it will help you find an answer. :)

https://www.duolingo.com/comment/44821 (Firefox's flashblocker)

If you have flashblocker, this user (https://www.duolingo.com/comment/1982785) suggests If you have a Flash blocker add 'duolingo.com' to its whitelist. If Flash crashed try reloading the page.

https://www.duolingo.com/comment/229781 (reload page and block extensions and update flash. See kristinemc's comment for how to disable chrome extensions)

If any of these fixed your sound problems, will you please comment and let us know? Thanks ^_^


https://www.duolingo.com/profile/tanataviele

a lingot as a thank you for your answer. Unfortunately it didn't help. I have no flash blocker whatsoever, and no extensions in use on safari or chrome. My flash and browsers are up to date, and working fine on other sites. Once, audio briefly reappeared after resetting safari, in the sense that I was able to do a 'type what you hear' once, and only once, then DL went silent again.


https://www.duolingo.com/profile/tanataviele

I must also add that I also have problems viewing some images, for example user icons (see https://www.evernote.com/shard/s101/sh/6ed549e6-b577-4640-a82b-d72ff4b897d5/bb69505fc5bb6d43331310e3717d4673)


https://www.duolingo.com/profile/pamec

Hi tanataviele, can you try Private Browsing in Safari? at the top menu on your desktop (w/ Safari open) go to: Safari > Private Browsing... > When the alert "Do you want to turn on Private Browsing?" comes up, click OK

You can also try an "Incognito window" by going to: File > New Incognito Window in Chrome

Let us know how things look there. Thanks for all the info!


https://www.duolingo.com/profile/abdu.llah

this happened to me when i use chrome on linux try to stop Adblock extension and update flash player


https://www.duolingo.com/profile/LarryButler

Sound not working, don't know why, it was working yesterday. I get this message: "add 'duolingo.com' to its whitelist. If Flash crashed try reloading the page." - which I don't understand.


https://www.duolingo.com/profile/Usagiboy7

I've never had to do it before. But if you type your operating system and how to add to Flash whitelist, some instructions should come up via Google. I hope that helps!


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