https://www.duolingo.com/cleon42

Android app hanging again

It seems to be a chronic problem to the point where the app's unusable a good chunk of the time. It hangs when I try to start a lesson, it hangs when I try to submit an answer, it hangs when I try to test out of a level. Restarting the app doesn't seem to help, rebooting the phone doesn't seem to help, and uninstalling/reinstalling only seems to help temporarily until it starts the same behavior all over again. :(

July 20, 2018

4 Comments


https://www.duolingo.com/pentaan

For troubleshooting I need to know:

  • Brand and type of your phone
  • Android version number of your phone

  • version number of the Duolingo App

  • do this issues appear online, offline or both
    If online:
    . Wifi or 4G/LTE
    . is the signal weak or variating

July 20, 2018

https://www.duolingo.com/cleon42

Samsung Galaxy S8 running Android 8.0.0 App version is 3.91.1

The issues are happening online and off. Sometimes lessons won't download. I'm usually on wifi, but I've tried turning it off (and using 4g), but there doesn't seem to be much change in behavior.

Thanks for looking into it!

July 20, 2018

https://www.duolingo.com/pentaan

This week, you are the second Plus user with an issue on an Android 8 (Oreo) device. You might have a look at this discussion
https://forum.duolingo.com/comment/28047625

Please, submit a bug report via
https://support.duolingo.com/hc/en-us/articles/204728264-How-do-I-report-a-bug-
Note:

.... you have an issue related to Duolingo Plus, please select "Purchase Issue" from the dropdown on the form.

July 20, 2018

https://www.duolingo.com/afam101

May I suggest using the website on your phone. It's is a progressive web app so you can just add it to your home screen. Takes up almost no space

July 21, 2018
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