"Miss Ramos, what is the message?"
Translation:Señorita Ramos, ¿cuál es el mensaje?
Pretty sure that translation is wrong. Cual es means "which is" versus "que es" which translates to what is.
Well, I've never heard that one is more polite than the other. Señorita Ramos (Miss) and Señora González (Mrs.) are both titles of respect.
Señora is Mrs. Señorita is Miss Miss is used if youre not married and Mrs. is used if you are.