Sent in a bug report no ticket number or acknowledgement

[deactivated user]


    I paid for an ad free teacher account but I still see ads.

    So after a day or so I sent in a bug report. There was no acknowledgement, email, nothing. Was what I sent in received?

    September 3, 2018

    • 25
    • 25
    • 25
    • 9
    • 997

    You should receive an answer within a few days, when you submit a bug report via
    and picking the "Type of Issue" as "Purchase issue"

    September 4, 2018

    Hi Joe,

    Teacher inquiries were responded to today, due to the Labor Day weekend. That being said, I did receive a report about this and responded to it earlier. It's being investigated.

    Happy learning!

    September 4, 2018
    Learn a language in just 5 minutes a day. For free.