https://www.duolingo.com/profile/madflower369

Freeze Frame: I can't "continue".

Ever since installing the latest update the mobile app, I can't hit the "continue" bar after finishing a lesson. I go through the whole lesson, finish, and the page freezes on the owl and "continue" bar.

I tried deleting and reinstalling. I also tried deleting, turning phone off, turning back on to restart, and then reinstalling. This has been going on ever since the app update and I'm not sure what else I can do to fix the issue...?

May 5, 2014

17 Comments


https://www.duolingo.com/profile/Luis

Is this iOS or Android?

May 5, 2014

https://www.duolingo.com/profile/madflower369

Oops! Sorry about that. I have an iPhone4s fully updated, with iOS 7.1.1. I can "continue" only after new lessons, I've now found. But the screen just freezes when I'm practicing completed lessons.

May 5, 2014

https://www.duolingo.com/profile/Luis

Is this using the app or in the browser?

May 5, 2014

https://www.duolingo.com/profile/Luis

Sorry, I see you told us.

May 5, 2014

https://www.duolingo.com/profile/Luis

Can you tell me what version of the app you have? You can see that by going to "Profile", then "Settings", and then Send Feedback".

May 5, 2014

https://www.duolingo.com/profile/madflower369

I can't see the version by doing this... ?

May 5, 2014

https://www.duolingo.com/profile/Luis

It should be there as "App Version".

May 5, 2014

https://www.duolingo.com/profile/madflower369

I see it now. App version 4.0.1

May 5, 2014

https://www.duolingo.com/profile/Luis

Ok, can you tell me if this happens again. It should now be fixed.

May 5, 2014

https://www.duolingo.com/profile/madflower369

Should I delete and reinstall again first?

May 5, 2014

https://www.duolingo.com/profile/Luis

No need.

May 5, 2014

https://www.duolingo.com/profile/madflower369

It's working now, Luis! No more freezing after practicing an old lesson. Thank you!

Now... why is it not turning horizontal with my phone? Maybe I should try reinstalling to fix that problem?

May 5, 2014

https://www.duolingo.com/profile/Luis

The horizontal mode is not there anymore. That's what was causing the bug.

May 5, 2014

https://www.duolingo.com/profile/madflower369

Lessons can no longer be done horizontally? Everything on the app will remain upright now?

May 5, 2014

https://www.duolingo.com/profile/madflower369

Yes, it's the app. Now it seems that this last time I reinstalled it, it now only works if the phone is in the vertical position; I can no longer turn the phone horizontally to enter text more easily into the lesson. Very strange. It's the only app having this issue.

May 5, 2014

https://www.duolingo.com/profile/Luis

Is it still having the issue after the reinstall?

May 5, 2014

https://www.duolingo.com/profile/madflower369

Yes. I've reinstalled many times (everyday) since the latest Duolingo app update several days ago.

May 5, 2014
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