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Student being kicked out of his account

Is anyone else having trouble with students being able to log in to their account? I have one student who had trouble logging in when he first made an account, but we figured that out. He then did the progress sharing and I was able to grade his first assignment. However, now for our second assignment, he can't log in again and he is no longer on my class list. Any help is appreciated!

September 20, 2018
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