https://www.duolingo.com/Becca646383

Any help appreciated! Categories are showing as "Testing Out" when actually lessons were completed.

OK I will try to keep this short so it makes sense. My daughter, Caroline, began using Duolingo for school this year. She is given assignments by her teacher that she must complete by certain dates. She is not allowed to "Test Out" of any subject as they want her to have the repetition. My daughter LOVES Duolingo and has spent hours doing the lessons. We are competing and I have watched over her shoulder literally as she does them.

Sometime in the last month instead of showing as lessons completed her teacher is getting a screen that says Caroline has "Tested Out" instead.

At this point my daughter is terrified to do anything as she does not know why it is saying she tested out when she has not. Are there any ideas as to why this would be happening?

October 22, 2018

16 Comments


https://www.duolingo.com/pentaan

There are many bugs in Duolingo.
Fortunately, there is a third party website in which you can check the amount of XP received on a particular date + time ("raw" XP data) in
www.duome.eu/username/progress.

For yourself:
https://www.duome.eu//Becca646383/progress

A copy of your Spanish "raw" XP data in my timezone (UTC+2.00, Amsterdam):

2018-10-16 02:19:03 · 13XP
2018-10-17 05:52:42 · 14XP
2018-10-18 03:35:58 · 14XP
2018-10-19 03:47:06 · 12XP
2018-10-20 03:22:27 · 15XP
2018-10-21 03:55:59 · 14XP
2018-10-22 21:20:43 · 40XP

Question
What did you do on 2018-10-22 21:20:
a "test out of a skill" or individual lessons?


Note:
As a parent, you can also make a teacher's account and create a classroom for your daughter. Then you can see her data in the same way as her teacher.

October 23, 2018

https://www.duolingo.com/Becca646383

Thank you very much! Is there any way I can get that raw data for my daughter for last month? CarolineG.123 ?

A teacher's account would not help me much as her teacher has shown me what she is seeing, it is just not what my daughter is actually doing. I don't know if it is a problem when she syncs back up after being offline, or just a glitch, but I am going to do everything I can to figure it out!

On 10/22 I did test out of a topic. Basically my daughter was told by her teacher that she "Tested Out" vs completing lessons. In this case I am positive she did not test out and I am trying to see from my end any major differences (like the 40XP) that I can use to track to prove she did the lessons vs Testing Out.

October 23, 2018

https://www.duolingo.com/pentaan

Is there any way I can get that raw data for my daughter? CarolineG.123

Yes, that is very easy for everybody.
Just type her Duolingo username instead of yours: https://www.duome.eu/CarolineG.123/progress

These are your daughter's Spanish "raw" data
(to see them in your time zone, you have to tap the grey button "RAW", next to the text "Spanish Progress"):

2018-10-15 14:45:48 · 12XP
2018-10-15 14:49:53 · 15XP
27 (total XP that day)

2018-10-18 04:51:33 · 12XP
12

2018-10-20 18:57:37 · 14XP
2018-10-20 19:30:08 · 10XP
2018-10-20 19:37:24 · 10XP
34

2018-10-21 16:59:31 · 10XP
2018-10-21 17:06:08 · 10XP
2018-10-21 17:16:06 · 10XP
2018-10-21 17:21:56 · 10XP
2018-10-21 17:25:00 · 10XP
2018-10-21 17:28:36 · 10XP
2018-10-21 17:43:18 · 10XP
2018-10-21 17:46:32 · 10XP
2018-10-21 18:37:21 · 15XP
2018-10-21 21:53:16 · 10XP
2018-10-21 21:58:21 · 10XP
2018-10-21 22:00:02 · 10XP
2018-10-21 22:04:40 · 10XP
2018-10-21 22:07:13 · 10XP
2018-10-21 22:08:52 · 10XP
2018-10-21 22:12:25 · 10XP
2018-10-21 22:26:53 · 10XP
2018-10-21 22:29:14 · 10XP
2018-10-21 22:30:58 · 10XP
2018-10-21 22:32:56 · 10XP
2018-10-21 22:36:56 · 10XP
215

2018-10-22 00:00:28 · 10XP
2018-10-22 00:02:32 · 10XP
2018-10-22 00:03:44 · 10XP
2018-10-22 00:05:33 · 10XP
2018-10-22 00:07:41 · 10XP
2018-10-22 00:10:06 · 10XP
2018-10-22 00:12:21 · 10XP
2018-10-22 00:15:09 · 10XP
2018-10-22 00:17:07 · 10XP
2018-10-22 00:18:52 · 10XP
2018-10-22 00:20:58 · 10XP
2018-10-22 00:24:21 · 10XP
2018-10-22 00:49:18 · 10XP
2018-10-22 00:51:43 · 10XP
2018-10-22 00:52:39 · 10XP
2018-10-22 00:55:42 · 10XP
2018-10-22 00:58:16 · 10XP
2018-10-22 01:00:21 · 10XP
2018-10-22 01:01:39 · 10XP
2018-10-22 01:04:09 · 10XP
2018-10-22 01:06:18 · 10XP
2018-10-22 01:08:55 · 10XP
2018-10-22 22:43:23 · 10XP
2018-10-22 23:10:14 · 13XP
2018-10-22 23:17:02 · 12XP
255

My conclusion:
These data don't look like "testing out of a skill" at all.

Question
Are you both using the Android App?
If yes, that will explain the numbers between 10-15XP.

Reason:
In the Android App you will get "bonus XP" if you make fewer than 5 mistakes.
(Some experienced people are using "Timed Practice". Then the maximum is 20XP)


I am trying to see from my end any major differences (like the 40XP) that I can use to track and for lack of a better term prove the kid's innocence.

Your daughter's email address has been verified. That's why she can receive an email with her progress every week:

Good luck, your daughter is doing great!

October 23, 2018

https://www.duolingo.com/Becca646383

Got it, thank you!

I have another question that you may or may not know. I did all the steps you recommended and set up a classroom myself for her. When I did and assigned her the same lessons as her teacher, we both get different results for her.

For example: When her school teacher clicks on the assignment Shopping she gets a list of lessons completed and the time of each. When I pull up the same assignment in my "classroom" it says my daughter "Tested Out."

The time and date stamp of the "Test Out" is the same as the completion time of her last lesson on her teacher's screen.

October 23, 2018

https://www.duolingo.com/pentaan

Probably, that's because you gave an assignment to a skill that already reached "crown level" 1.
The progress pages in "Duolingo for schools" are not able to manage "crown levels" 1-5 yet.

Please, don't use the assignment feature in your daughter's account, to avoid strange behaviour in her teacher's classroom.

For testing purposes, add your own account as a student to your classroom or use my advice in the comments of this discussion
https://forum.duolingo.com/comment/24015704

October 23, 2018

https://www.duolingo.com/KevinR86

Hi,

I'm sorry that this has been the cause of some frustration for you and your daughter. Currently, if a skill is assigned to a student and they've already completed this skill to Level 1, the skill will appear as completed. This is why it shows as "Tested Out".

In the coming weeks, there are fixes coming that should make assignments work better with Crown Levels.

October 23, 2018

https://www.duolingo.com/pentaan

Thanks Kevin!

October 23, 2018

https://www.duolingo.com/Becca646383

Thank you. I will let her teacher know. Is there any way we will know that this has been fixed or will it be trial and error until then? (This is a LARGE portion of their grade and we are trying to figure out the best way to tackle this. I don't want my daughter to have to stop progress until something is assigned, but currently when she works ahead it looks like she is cheating on the teacher's dashboard.) Thanks again!

October 23, 2018

https://www.duolingo.com/Becca646383

Hi Kevin, Pentaan, other moderator, or technician,

I was wondering if there were any updates? (Thomas please do not respond, I am specifically asking a Technician, Moderator or Admin's response. While I appreciate your enthusiasm, your responses are not at all helpful and actually part of why the children have stopped using Duolingo as they used to. Since some saw your recommendation to "wait for a concrete assignment" they relayed this to other students who changed their thinking from wanting to get ahead and learn more, to just "waiting" which they shared with the others. I would greatly appreciate it if you would delete that suggestion and I will edit this to not address that option as well. This is a serious issue for me as a parent since this is a High School credit for my daughter and one of the best tools she had is only being used 1/4 as much as it used to be.)

The previous Admin/moderator response is that there were fixes coming in the coming weeks. Have these been implemented? If so what are they?

I am trying to get my daughter and her friends interested in Duolingo again, but until they know they will not be penalized for going forward they are not doing Duolingo like they used to. It is disheartening that they used to be earning 400+XP points per week and now they are only doing 130-150 XP points. Only what is assigned and they are afraid to work forward.

November 10, 2018

https://www.duolingo.com/pentaan

@Becca646383

You wrote:

I am really sorry to be redundant, but just to make sure: If her teacher assigns something after she has already reached the Crown Level 1 it will show on the completion page as "Tested Out" regardless of if she "Tested Out" or did the lessons? (Her activity log will show the individual lessons, but the assignment page will not.)

Sorry, I am not a Duolingo staff member but only one of the lots of users who are interested in troubleshooting and helping other users. Please, ....

October 23, 2018

https://www.duolingo.com/Becca646383

Thank you! I will submit a bug report to the staff, and I apologize for my ignorance, but how do I get to the "Progress Page" in Duolingo for schools? I am not a teacher, just a mom trying to help. Thanks again!

October 23, 2018

https://www.duolingo.com/pentaan

Hi Becca,
Thanks to your clear questions and answers, I was able to discover the source of this issue.
Admin Kevin's comment shows that Duolingo's staff are going to fix this issue.

October 23, 2018

https://www.duolingo.com/Becca646383

AWESOME! Thank you!

October 23, 2018

https://www.duolingo.com/Becca646383

Are there any updates on this issue? It is still affecting A LOT of students. Work around's are OK, but still that, work around's. They add time and frustration to the teachers.

The ticket ID is Reference code: 1134970

Subject: Student showing as "Testing Out" when she actually did all of the lessons Thanks!

October 30, 2018

https://www.duolingo.com/Thomas.Heiss

Hi @Becca

I am not Kevin or any Duolingo staff working on this schools crown-compatible feature, but as you now ask the second time:

Just for you to know: I am an IT guy; I developed big Java Enterprise software for Banking and Insurance companies.

Kevin has already said - Quote: "In the coming weeks, there are fixes coming"

This statement basically means (to me) if you are lucky, there might be fixes in the next ~4-8 weeks (maybe sooner).

As every fix and (bigger) re-engineering has to be tested (QS, functional testing, etc.), especially when used in bigger environments like "Duolingo schools", you can (should!) probably add another ~2-4 weeks period for the internal testing phase....a crashing system won't help you any further!

Personally I would assume this is not a thing of several days to implement the FINAL solution, but really to speak at least about several weeks (anyways, this sounds quite short to me).

If I had to implement it as a software engineer myself, I would probably give you an estimate of 3-4++ months incl. a risk buffer, depending on the internal priority and available free resources.

..(...)..

You can be sure Becca, I really don't want to stop your great enthusiasm, but I don't think that this will help anything here to solve the ticket to get any quicker results ;) ;)

An official confirmation from Duolingo staff, which you have already got, is really great as a first step.
And they are not speaking about several months like me.

When I compare this to many of my sent future- and change requests from the past two years (and existing tree limitations how I get forced into bad reviewing practice) with not any fix at the near horizont, this is really outstanding that Kevin is directly writing here and promised to tell about new updates!!

But the final solution can't usually be implemented from one day to the other ;)

Well, maybe Kevin and his team members will surprise you....you never know...


I am sorry that I can not give you any other information than this at the moment to describe it any better.
But maybe this will help you to understand how "IT stuff" usually goes round in circles and maybe you like to get at least some feedback from a long-term Duolingo user like me...

......maybe not....at least I tried my best :)

Viele Grüße

October 30, 2018

https://www.duolingo.com/Becca646383

Thomas, while I appreciate your enthusiasm, please do NOT respond to anything else on this thread. Your suggestions have been detrimental to some of the children and while I understand everything you said above, as a Mother I will NEVER quit bringing attention to things that are detrimental to my child. This is a major issue affecting at least 200+ children that I am personally in touch with. Your responses are more excuses as to why things are not happening, which again I understand, but I am unwilling to accept.

November 10, 2018
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