https://www.duolingo.com/MiguelZuychmir

Subscribed to Duolingo Live but can't find it

Hi all, I got(in the app) a pop up offer to subscribe to new feature called Duolingo Live(3 mins daily live tutorial). I have subscribed. The pop up disappeared and I can't find how to access it. I googled it and couldn't find any reference(besides one thread on reddit).

Edit: Thank for your replies. I tried to get into the lessons(French & Spanish). Still nothing. And yes, I pay 27.5 £ per month.

Please help

2 months ago

18 Comments


https://www.duolingo.com/Giovanni0604

I think you would find a lot more help in the Troubleshooting forum, where people are waiting to find a solution to your problems. Here on the main Duolingo thread, we are clueless ;)

2 months ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
Mod
  • 25
  • 19
  • 18
  • 17
  • 7
  • 5
  • 5
  • 4
  • 4

Thank you for mentioning that to them, Giovanni. I'm subscribed to so many forums, sometimes I don't even look at where the discussion's been posted. I didn't notice in this case, that they hadn't posted it to Troubleshooting. You're right. They might get more knowledgeable assistance there. :)

2 months ago

https://www.duolingo.com/pentaan
pentaan
  • 25
  • 25
  • 25
  • 9
  • 935

This is the link to admin Luis' answer in the Troubleshooting forum:
https://forum.duolingo.com/comment/29541221$comment_id%3D29544273

Edited.

2 months ago

https://www.duolingo.com/merkavar

is it not just a button on the lessons in your tree? Like the test out or tips button?

Is it available in the language your are practicing?

2 months ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
Mod
  • 25
  • 19
  • 18
  • 17
  • 7
  • 5
  • 5
  • 4
  • 4

Oh, wow! I hadn't heard of this. After reading your post, I googled it and found this thread you probably referenced. So, you're not the only one to see the pop-up. I'll ask staff about it.

Edit: Via Google, I found an article about AI Chat tutors here. But, that doesn't sound like "live tutor". Live tutor makes me think tutoring with an actual person. Anyhow, I look forward to getting word back from staff about what Duolingo Live is.

2 months ago

https://www.duolingo.com/garpike
garpike
  • 25
  • 24
  • 22
  • 20
  • 19
  • 19
  • 19
  • 18
  • 17
  • 17
  • 17
  • 17
  • 16
  • 16
  • 15
  • 14
  • 14
  • 14
  • 14
  • 13
  • 13
  • 12
  • 11
  • 11
  • 11
  • 10
  • 10
  • 9
  • 9
  • 8
  • 7
  • 7
  • 7
  • 6
  • 6
  • 1253

Have you tried opening lessons? I believe a feature that sounds like this one was accessed via (early) lessons in the alpha test. Also, did it specify what language(s) this feature would apply to? So far as I know it was only trialled in Spanish, so it might not yet be available in any others.

2 months ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
Mod
  • 25
  • 19
  • 18
  • 17
  • 7
  • 5
  • 5
  • 4
  • 4

Just got word back, Duolingo Live is areal feature being tested.

As to how to access it, i'm working on finding that info.

2 months ago

https://www.duolingo.com/merkavar

Pretty sure that it’s only for the more basic spanish from English skills so far, skills 1-20.

I don’t know about the subscription/activation side but to use it, it is a button on the skill, next to the test out button.

Also I believe it is only for mobile devices at the moment.

2 months ago

https://www.duolingo.com/KatyCatz

I have reported this issue to our support team, @MiguelZuychmir. You should hear from them soon. Thanks for reaching out here in the forums. You can also contact support directly through the Duolingo site/app at anytime.

2 months ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
Mod
  • 25
  • 19
  • 18
  • 17
  • 7
  • 5
  • 5
  • 4
  • 4

@KatyCatz, Thank you!

Also, I'm familiar with the bug report form for contacting support. Do the Help articles offer an additional way?

2 months ago

https://www.duolingo.com/KatyCatz

This same issue was also reported in our Troubleshooting forum. Luis answered already but here's what he said to ensure that we're responding to everyone wherever this help is requested:

Users experiencing this issue..."can find the Live lessons by tapping on each skill and tapping on the 'live' button."

And with regards to finding this information via the Help Center, it's... "Not there yet, but we'll add it."

2 months ago

https://www.duolingo.com/Buckarooster

How does one enroll in Live. I was offered it in an ad but when I went to look for how to sign up, I found nothing....

2 months ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
Mod
  • 25
  • 19
  • 18
  • 17
  • 7
  • 5
  • 5
  • 4
  • 4

My impression is it's a test-group only thing. If it's an a/b, you won't be able to opt in.

2 months ago

https://www.duolingo.com/antonmo
antonmo
  • 19
  • 5
  • 135

Did you pay for the subscription?

2 months ago

https://www.duolingo.com/MiguelZuychmir

Hi all and thank for your replies,

  1. I got into the lessons(French & Spanish), found nothing.
  2. Yes I paid the subscription(27.5 £).

Still stuck

2 months ago

https://www.duolingo.com/StevenWath
StevenWath
  • 21
  • 20
  • 11
  • 10
  • 9
  • 8
  • 8
  • 7
  • 7
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 1340

Did you see Giovanni's post? You really should move this post to the Troubleshooting Forum because Duolingo staff will see it there.

Click on edit and choose Troubleshooting from the pull down menu

2 months ago

https://www.duolingo.com/merkavar

I have not heard anything about it being avalible in French, so under spanish if you go into a lesson you don’t see a button called “live” “tips” and “start”?

Have you updated your app?

Upload a screen shot of an english to spanish lesson, at the point just before you press “start”. Specifically one of the first 15 lessons like shopping or greetings.

2 months ago

https://www.duolingo.com/Jkurianza
Jkurianza
  • 17
  • 9
  • 8
  • 8
  • 6
  • 6
  • 2

Yes! It's easy to find in the App. I actually made a YouTube video about it "Duolingo live tutors (What!?!?)" To find the live chat - click on the lesson you want first. You will then see the pop up to either do the lesson or skip it. Finally you will notice a box with a play button in the middle of it. I believe they may only have it for Spanish but I'm not sure yet. Have fun!

1 month ago
Learn a language in just 5 minutes a day. For free.