https://www.duolingo.com/MiguelZuychmir

Subscribed to Duolingo Live but can't find it

Hi all, I got(in the app) a pop up offer to subscribe to new feature called Duolingo Live(3 mins daily live tutorial). I have subscribed. The pop up disappeared and I can't find how to access it. I googled it and couldn't find any reference(besides one thread on reddit).

Edit: Thank for your replies. I tried to get into the lessons(French & Spanish). Still nothing. And yes, I pay 27.5 £ per month.

Please help

5 days ago

17 Comments


https://www.duolingo.com/Giovanni0604

I think you would find a lot more help in the Troubleshooting forum, where people are waiting to find a solution to your problems. Here on the main Duolingo thread, we are clueless ;)

5 days ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
Mod
  • 25
  • 19
  • 18
  • 14
  • 7
  • 5
  • 5
  • 4
  • 4

Thank you for mentioning that to them, Giovanni. I'm subscribed to so many forums, sometimes I don't even look at where the discussion's been posted. I didn't notice in this case, that they hadn't posted it to Troubleshooting. You're right. They might get more knowledgeable assistance there. :)

5 days ago

https://www.duolingo.com/pentaan
pentaan
  • 25
  • 25
  • 24
  • 9
  • 868

This is the link to admin Luis' answer in the Troubleshooting forum:
https://forum.duolingo.com/comment/29541221$comment_id%3D29544273

Edited.

4 days ago

https://www.duolingo.com/merkavar

is it not just a button on the lessons in your tree? Like the test out or tips button?

Is it available in the language your are practicing?

5 days ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
Mod
  • 25
  • 19
  • 18
  • 14
  • 7
  • 5
  • 5
  • 4
  • 4

Oh, wow! I hadn't heard of this. After reading your post, I googled it and found this thread you probably referenced. So, you're not the only one to see the pop-up. I'll ask staff about it.

Edit: Via Google, I found an article about AI Chat tutors here. But, that doesn't sound like "live tutor". Live tutor makes me think tutoring with an actual person. Anyhow, I look forward to getting word back from staff about what Duolingo Live is.

5 days ago

https://www.duolingo.com/garpike
garpike
  • 25
  • 24
  • 22
  • 20
  • 19
  • 19
  • 18
  • 18
  • 17
  • 17
  • 17
  • 16
  • 16
  • 16
  • 15
  • 14
  • 14
  • 14
  • 14
  • 13
  • 13
  • 12
  • 11
  • 11
  • 11
  • 10
  • 10
  • 9
  • 9
  • 8
  • 7
  • 6
  • 6
  • 6
  • 6
  • 1186

Have you tried opening lessons? I believe a feature that sounds like this one was accessed via (early) lessons in the alpha test. Also, did it specify what language(s) this feature would apply to? So far as I know it was only trialled in Spanish, so it might not yet be available in any others.

5 days ago

https://www.duolingo.com/antonmo
antonmo
  • 17
  • 5
  • 80

Did you pay for the subscription?

5 days ago

https://www.duolingo.com/MiguelZuychmir

Hi all and thank for your replies,

  1. I got into the lessons(French & Spanish), found nothing.
  2. Yes I paid the subscription(27.5 £).

Still stuck

4 days ago

https://www.duolingo.com/StevenWath
StevenWath
  • 21
  • 20
  • 11
  • 10
  • 9
  • 8
  • 7
  • 7
  • 7
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 1272

Did you see Giovanni's post? You really should move this post to the Troubleshooting Forum because Duolingo staff will see it there.

Click on edit and choose Troubleshooting from the pull down menu

4 days ago

https://www.duolingo.com/merkavar

I have not heard anything about it being avalible in French, so under spanish if you go into a lesson you don’t see a button called “live” “tips” and “start”?

Have you updated your app?

Upload a screen shot of an english to spanish lesson, at the point just before you press “start”. Specifically one of the first 15 lessons like shopping or greetings.

4 days ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
Mod
  • 25
  • 19
  • 18
  • 14
  • 7
  • 5
  • 5
  • 4
  • 4

Just got word back, Duolingo Live is areal feature being tested.

As to how to access it, i'm working on finding that info.

4 days ago

https://www.duolingo.com/merkavar

Pretty sure that it’s only for the more basic spanish from English skills so far, skills 1-20.

I don’t know about the subscription/activation side but to use it, it is a button on the skill, next to the test out button.

Also I believe it is only for mobile devices at the moment.

4 days ago

https://www.duolingo.com/KatyCatz

I have reported this issue to our support team, @MiguelZuychmir. You should hear from them soon. Thanks for reaching out here in the forums. You can also contact support directly through the Duolingo site/app at anytime.

4 days ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
Mod
  • 25
  • 19
  • 18
  • 14
  • 7
  • 5
  • 5
  • 4
  • 4

@KatyCatz, Thank you!

Also, I'm familiar with the bug report form for contacting support. Do the Help articles offer an additional way?

4 days ago

https://www.duolingo.com/KatyCatz

This same issue was also reported in our Troubleshooting forum. Luis answered already but here's what he said to ensure that we're responding to everyone wherever this help is requested:

Users experiencing this issue..."can find the Live lessons by tapping on each skill and tapping on the 'live' button."

And with regards to finding this information via the Help Center, it's... "Not there yet, but we'll add it."

4 days ago

https://www.duolingo.com/Buckarooster

How does one enroll in Live. I was offered it in an ad but when I went to look for how to sign up, I found nothing....

3 hours ago

https://www.duolingo.com/Usagiboy7
Usagiboy7
Mod
  • 25
  • 19
  • 18
  • 14
  • 7
  • 5
  • 5
  • 4
  • 4

My impression is it's a test-group only thing. If it's an a/b, you won't be able to opt in.

3 hours ago
Learn a language in just 5 minutes a day. For free.