https://www.duolingo.com/Anna406385

What exactly am I paying for?

I completed my first "live" lesson a few hours ago on my Iphone in the Duolingo App. It was fantastic and I want more. A pop up appeared that said I can get "3 live lessons" for $7.99, and that the benefits are that I get "Unlimited Live lessons" and "Boost my speaking skills". However, I am confused if I am going to pay for 3 1 on 1 lessons, or unlimited 1 on 1 lessons. Duolingo Plus does not say if it gives any Live Lessons, but I don't mind the ads and would much prefer to purchase unlimited live lessons than pay to remove ads if they are separate. I have attempted to add the image via Dropbox, so hopefully this works because there is no option on this page to add an image.

https://www.dropbox.com/s/d1zs379207g34kf/47579125_1080214202140276_5024408143367503872_n.jpg?dl=0

Also, I love this app, I have been using it for a long time. Tonight however, when trying to get this question answered, it has taken me hours and I still have not found a direct support contact. There is nothing online that answers this question, the Apple App store has no support for this app, the Facebook Duolingo page has no support for this app, twitter appears to have no support for this app, and now I am on a forum. I could not log in to this forum on my mobile browser, so now I am on my laptop browser. However, on my laptop browser I cannot share what the screenshot shows me. Please work out some way to add a support or help area. I would much rather talk directly to a support person either live or through tickets/email than get incorrect information from a forum.

December 6, 2018

9 Comments


https://www.duolingo.com/b05aplmun.ca

Are you sure the "live lessons" are a real Duolingo service and not a scam? This is the first I've ever heard of them.

December 6, 2018

https://www.duolingo.com/Anna406385

If you click on your lesson there is a "live" button on the lesson that you can choose to do. It is directly on the app and through the app

December 7, 2018

https://www.duolingo.com/b05aplmun.ca

Not on the website, there isn't, at least on my account. This may be a new A/B test. Sounds like they need to add more support to make it work.

December 7, 2018

https://www.duolingo.com/pentaan

In my opinion, the image shows a very unclear offer and it is different from the offer in this discussion
https://forum.duolingo.com/comment/29541221

Both offers are so vague, that they are serious violating the consumer laws in my country (the Netherlands)

My advice:
Wait until Duolingo's Help Center is showing clear information.

December 6, 2018

https://www.duolingo.com/Anna406385

That's why I posted here. And on their facebook. And their twitter. Because I can't directly contact a legit Duolingo Rep and I've looked everywhere! "Contact Us" sends me here to the forums

December 7, 2018

https://www.duolingo.com/Millie59511

My advice: deals come and go. However, once you hand your money away it is gone. Same for your personal information. I think pentaan hit it on the nose. Just wait for a legit Duolingo rep to help you.

December 6, 2018

https://www.duolingo.com/Anna406385

That's why I posted here. And on their facebook. And their twitter. Because I can't directly contact a legit Duolingo Rep and I've looked everywhere! "Contact Us" sends me here to the forums

December 7, 2018

https://www.duolingo.com/Millie59511

Though I didn't think you were BS-ing me, I tried to find some kind of help. That was a black hole of despair that I didn't even know existed. Some of the "Contact Us" buttons didn't even work!!! I really did try to find some help...Sorry I came back empty handed. I'll try again soon to get help.

December 12, 2018

https://www.duolingo.com/Anna406385

Can a Duolingo representative please answer me

December 8, 2018
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