https://www.duolingo.com/profile/Anna406385

I need a Duolingo Representative to answer me

https://www.dropbox.com/s/d1zs379207g34kf/47579125_1080214202140276_5024408143367503872_n.jpg?dl=0

With this offer, am I paying for 3 1 on 1 lessons, or Unlimited 1 on 1 lessons?

I have posted in the forums, on facebook and on twitter and have not received a response or found a help service that directly allows me to talk or email with someone from Duolingo.

December 8, 2018

3 Comments


https://www.duolingo.com/profile/E.T.Gregor

Duolingo doesn't offer any service that lets you directly talk with a representative. You could try here https://support.duolingo.com/hc/en-us/requests/new and select "Purchase issue", but since that's not the way the report function should be used, there's no guarantee you'll get an answer.

December 8, 2018

https://www.duolingo.com/profile/Thomas.Heiss

The price of $8.00 sounds to me more like only three lessons.

5 lessons for 18EUR: https://www.reddit.com/r/duolingo/comments/97lwax/did_anyone_tested_duolingo_live_yet_i_am_curious/

Try your luck on Reddit.

This live feature is that brand new and A/B beta tested that even no Help / FAQ pages exist and I only have seen one comment from Mr. Luis van Ahn in a single Duolingo discussion thread so far (no, I have no idea how to search / find it again).

December 10, 2018

https://www.duolingo.com/profile/ISpeakAlien

This sounds like a new feature. Are you using iOS or Android? To check what A/B tests you are in, you can check https://www.duolingo.com/users/Anna406385. The fact that this is in the Duolingo app means that they actually did, in fact, add this feature to the app, but it appears to be an A/B test.

December 8, 2018
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